CPPM Chapter Review – Certified Physician Practice Manager (comprehensive study and exam
preparation guide)
The physician who owns the practice approaches you to discuss an increased frequency of
denials. Which of the following would give the physician the impression that you have a low
interest in what he is saying?
A.) Arms Crossed
B.) Fidgeting or little eye contact
C.) Constant eye contact
D.) Rubbing mouth or nose - correct answer ✔✔B.) Fidgeting or little eye contact
Which of the following is NOT a typical duty of a practice manager?
A.) Fostering a referral source for new patients.
B.) Inventory control for supplies needed for minor surgeries.
C.) Preparation of the patient for the physician.
D.) Implement strategies to reduce the A/R. - correct answer ✔✔C.) Preparation of the patient
for the physician.
The difference between efficiency and effectiveness is:
A.) Efficiency deals with process improvement where effectiveness does not.
B.) Efficiency is doing things right while effectiveness is doing the right thing.
C.) Efficiency always saves money while quality always costs money.
D.) There is no difference; these two terms are used interchangeably in quality efforts. - correct
answer ✔✔B.) Efficiency is doing things right while effectiveness is doing the right thing.
preparation guide)
The physician who owns the practice approaches you to discuss an increased frequency of
denials. Which of the following would give the physician the impression that you have a low
interest in what he is saying?
A.) Arms Crossed
B.) Fidgeting or little eye contact
C.) Constant eye contact
D.) Rubbing mouth or nose - correct answer ✔✔B.) Fidgeting or little eye contact
Which of the following is NOT a typical duty of a practice manager?
A.) Fostering a referral source for new patients.
B.) Inventory control for supplies needed for minor surgeries.
C.) Preparation of the patient for the physician.
D.) Implement strategies to reduce the A/R. - correct answer ✔✔C.) Preparation of the patient
for the physician.
The difference between efficiency and effectiveness is:
A.) Efficiency deals with process improvement where effectiveness does not.
B.) Efficiency is doing things right while effectiveness is doing the right thing.
C.) Efficiency always saves money while quality always costs money.
D.) There is no difference; these two terms are used interchangeably in quality efforts. - correct
answer ✔✔B.) Efficiency is doing things right while effectiveness is doing the right thing.
