CPPM Certification Study Guide – Chapter 6 (Rincon) – Healthcare Practice Management
Review and Exam Preparation Material
QA - correct answer ✔✔Quality Assurance. Integrated system os management involving
planning, training, quality control assessment, data review, reporting, and quality improvement
to ensure a process, item, or service is of the expected type and quality.
QC - correct answer ✔✔Quality control. System to measure the performance of a process, item,
or service against a defined standard.
CQI - correct answer ✔✔Continuous Quality Improvement. Strategy of continuous refinement
to improve quality. All activity and processes can be defined as individual processes.
QI - correct answer ✔✔Quality improvement. Emerging science that considers the impact of
any change to patient safety, revenue, human resources, administrative overhead, and other
factors.
Goals of quality care improvement - correct answer ✔✔Include services that are safe, effective,
patient-centered, timely, efficient, equitable.
Benchmarking - correct answer ✔✔measuring and comparing data to internal or external
results.
Internal Benchmarking - correct answer ✔✔The comparison of one function within your
organization to another function within your organization.
External benchmarking - correct answer ✔✔Looking outside the company to examine what
excellent performers inside and outside the company's industry are doing in the way of quality.
Can be obtained through organizations such as MGMA.
Review and Exam Preparation Material
QA - correct answer ✔✔Quality Assurance. Integrated system os management involving
planning, training, quality control assessment, data review, reporting, and quality improvement
to ensure a process, item, or service is of the expected type and quality.
QC - correct answer ✔✔Quality control. System to measure the performance of a process, item,
or service against a defined standard.
CQI - correct answer ✔✔Continuous Quality Improvement. Strategy of continuous refinement
to improve quality. All activity and processes can be defined as individual processes.
QI - correct answer ✔✔Quality improvement. Emerging science that considers the impact of
any change to patient safety, revenue, human resources, administrative overhead, and other
factors.
Goals of quality care improvement - correct answer ✔✔Include services that are safe, effective,
patient-centered, timely, efficient, equitable.
Benchmarking - correct answer ✔✔measuring and comparing data to internal or external
results.
Internal Benchmarking - correct answer ✔✔The comparison of one function within your
organization to another function within your organization.
External benchmarking - correct answer ✔✔Looking outside the company to examine what
excellent performers inside and outside the company's industry are doing in the way of quality.
Can be obtained through organizations such as MGMA.
