CPPM Certification Study Guide – Chapter 13 (Rincon) – Healthcare Practice Management
Review and Exam Preparation Material
open access scheduling - correct answer ✔✔allows patients to obtain appointments the same
day they call.
block scheduling/wave/stacking - correct answer ✔✔Several patients are scheduled for a block
of time and patients are seen in the order they arrive.
Individual time slot scheduling/time specific - correct answer ✔✔Each patient is assigned to a
specific time.
Cluster scheduling - correct answer ✔✔Grouping appointments for patients with similar
problems or procedures; example: pap smears all on the same day.
Business workflow - correct answer ✔✔Includes all activities involved with collecting the
appropriate information needed to correctly bill for services rendered.
Patient encounter - correct answer ✔✔any personal contact between a patient and a physician
or other person authorized to furnish healthcare services for the diagnosis or treatment of the
patient
Triage - correct answer ✔✔Refers to prioritizing treatment based on urgency of the condition.
Space planning - correct answer ✔✔The aspect of architecture and interior design that deals
with the planning, layout, design, and furnishing of spaces within a proposed or existing
building.
Physician's office - correct answer ✔✔Should be located close to exam rooms.
Review and Exam Preparation Material
open access scheduling - correct answer ✔✔allows patients to obtain appointments the same
day they call.
block scheduling/wave/stacking - correct answer ✔✔Several patients are scheduled for a block
of time and patients are seen in the order they arrive.
Individual time slot scheduling/time specific - correct answer ✔✔Each patient is assigned to a
specific time.
Cluster scheduling - correct answer ✔✔Grouping appointments for patients with similar
problems or procedures; example: pap smears all on the same day.
Business workflow - correct answer ✔✔Includes all activities involved with collecting the
appropriate information needed to correctly bill for services rendered.
Patient encounter - correct answer ✔✔any personal contact between a patient and a physician
or other person authorized to furnish healthcare services for the diagnosis or treatment of the
patient
Triage - correct answer ✔✔Refers to prioritizing treatment based on urgency of the condition.
Space planning - correct answer ✔✔The aspect of architecture and interior design that deals
with the planning, layout, design, and furnishing of spaces within a proposed or existing
building.
Physician's office - correct answer ✔✔Should be located close to exam rooms.
