CPPM Exam Study Guide – Chapters 1 & 2 (Healthcare Practice Management Foundations
Review)
Efficiency is doing things right while effectiveness is doing the right things. - correct answer
✔✔What is the difference between efficiency and effectiveness?
55% - correct answer ✔✔What percentage of communication occurs through body language?
"I know you are working really hard, Is now a good time to talk about the upcoming change". -
correct answer ✔✔A practice manager needs to have a discussion with the provider about an
upcoming change, The practice manager does not think the provider will respond favorably to
the information. Which is best option for approaching the provider?
Helps you assess a situation more effectively and accurately
Allows the speaker to clarify thoughts and feel heard
Diffusing emotions that can present large roadblocks to thinking effectively. - correct answer
✔✔Which options are benefits to active listening?
Check the payer contract to see if the denial is appropriate - correct answer ✔✔When
reviewing denials, your biller notices that one of the private payers is not paying for
venipuncture when performed during an office visit. What should be done?
Office Consult & New patient preventive medicine exam - correct answer ✔✔The services listed
below which CPT evaluation and management services?
Physician Services - correct answer ✔✔What is one of Medicare Part B covered services?
ICD-10-PCS - correct answer ✔✔Procedure codes are reported by the facility using which code
set?
Review)
Efficiency is doing things right while effectiveness is doing the right things. - correct answer
✔✔What is the difference between efficiency and effectiveness?
55% - correct answer ✔✔What percentage of communication occurs through body language?
"I know you are working really hard, Is now a good time to talk about the upcoming change". -
correct answer ✔✔A practice manager needs to have a discussion with the provider about an
upcoming change, The practice manager does not think the provider will respond favorably to
the information. Which is best option for approaching the provider?
Helps you assess a situation more effectively and accurately
Allows the speaker to clarify thoughts and feel heard
Diffusing emotions that can present large roadblocks to thinking effectively. - correct answer
✔✔Which options are benefits to active listening?
Check the payer contract to see if the denial is appropriate - correct answer ✔✔When
reviewing denials, your biller notices that one of the private payers is not paying for
venipuncture when performed during an office visit. What should be done?
Office Consult & New patient preventive medicine exam - correct answer ✔✔The services listed
below which CPT evaluation and management services?
Physician Services - correct answer ✔✔What is one of Medicare Part B covered services?
ICD-10-PCS - correct answer ✔✔Procedure codes are reported by the facility using which code
set?
