CPPM Chapter 13 – Healthcare Practice Management Review (study guide and exam
preparation material)
When designing a reception area in a large medical practice, what is a good design option?
a. Place the check-in area close to the patient seating.
b. Arrange chairs in rows with patients facing each other.
c. Limit forms of distraction to magazines.
d. Arrange the office so patients feel their information is confidential when they check in. -
correct answer ✔✔d. Arrange the office so patients feel their information is confidential when
they check in.
Employees can make a difference in the appearance of the office by:
a. Picking up garbage and straightening chairs
b. Recycling magazine every two years
c. Wipe smudges from windows
d. a and c - correct answer ✔✔d. a and c
Triage refers to prioritizing treatment based on urgency of the condition. What will make this
process easier?
a. Handle each situation as it happens
b. Delegate one person to determine the urgency
c. Triage decisions should be made by the physician
d. Establish protocols for how to address different requests - correct answer ✔✔d. Establish
protocols for how to address different requests
preparation material)
When designing a reception area in a large medical practice, what is a good design option?
a. Place the check-in area close to the patient seating.
b. Arrange chairs in rows with patients facing each other.
c. Limit forms of distraction to magazines.
d. Arrange the office so patients feel their information is confidential when they check in. -
correct answer ✔✔d. Arrange the office so patients feel their information is confidential when
they check in.
Employees can make a difference in the appearance of the office by:
a. Picking up garbage and straightening chairs
b. Recycling magazine every two years
c. Wipe smudges from windows
d. a and c - correct answer ✔✔d. a and c
Triage refers to prioritizing treatment based on urgency of the condition. What will make this
process easier?
a. Handle each situation as it happens
b. Delegate one person to determine the urgency
c. Triage decisions should be made by the physician
d. Establish protocols for how to address different requests - correct answer ✔✔d. Establish
protocols for how to address different requests
