TQM – Final Exam Study Material (Total Quality Management –
comprehensive revision guide)
Quality Management System - correct answer ✔✔An assembly of components, such as the
management, responsibilities, processes, and resources for implementing total quality
management.
Adoption of Quality Management - correct answer ✔✔a strategic decision and its design should
be influenced by the organization's objectives, structure and size, the products or services
offered and its processes.
Another definition of Quality Management System - correct answer ✔✔should apply to and
interact with all processes in the organization.
4 major areas of ISO 9000 - correct answer ✔✔1. Management Responsibility
2. Resource Management
3. Product Realization
4. Measurement, analysis and improvement
International Organization for Standardization (ISO) 9000 - correct answer ✔✔sets out methods
by which a system can be implemented to ensure that the specified customer requirements are
met.
ISO 9000, 8 Management Principles - correct answer ✔✔1. Customer Focus
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
, 6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationships
Operation and Control Porcess - correct answer ✔✔Good Design >> Consistent Method >>
Consistent Equipment >> Consistent Material >> Satisfactory Instructions = Consistently Satisfied
Customers.
Feedback Loops - correct answer ✔✔1. Voice of Customer
2. Voice of Process
ISO 9000 First Established - correct answer ✔✔proposed in 1979, published in 1987. updated in
94, 2000, 2008, 2015.
Quality Manual - correct answer ✔✔Quality management systems activities are processing,
communicating, and controlling and should be documented in..
Plan-Do-Check-Act - correct answer ✔✔quality management should follow this cycle, through
documentation, implementation, audit, and review.
ISO 9000 family - correct answer ✔✔form a coherent set of quality management system
standards to facilitate mutual understanding across national and international trade.
ISO 9000 General Requirements - correct answer ✔✔Page 7 of slide
Corrective Loop - correct answer ✔✔write down what you do, justify what you do, do what is
written, record what you did, review what you did, revise what you will do.
comprehensive revision guide)
Quality Management System - correct answer ✔✔An assembly of components, such as the
management, responsibilities, processes, and resources for implementing total quality
management.
Adoption of Quality Management - correct answer ✔✔a strategic decision and its design should
be influenced by the organization's objectives, structure and size, the products or services
offered and its processes.
Another definition of Quality Management System - correct answer ✔✔should apply to and
interact with all processes in the organization.
4 major areas of ISO 9000 - correct answer ✔✔1. Management Responsibility
2. Resource Management
3. Product Realization
4. Measurement, analysis and improvement
International Organization for Standardization (ISO) 9000 - correct answer ✔✔sets out methods
by which a system can be implemented to ensure that the specified customer requirements are
met.
ISO 9000, 8 Management Principles - correct answer ✔✔1. Customer Focus
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
, 6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationships
Operation and Control Porcess - correct answer ✔✔Good Design >> Consistent Method >>
Consistent Equipment >> Consistent Material >> Satisfactory Instructions = Consistently Satisfied
Customers.
Feedback Loops - correct answer ✔✔1. Voice of Customer
2. Voice of Process
ISO 9000 First Established - correct answer ✔✔proposed in 1979, published in 1987. updated in
94, 2000, 2008, 2015.
Quality Manual - correct answer ✔✔Quality management systems activities are processing,
communicating, and controlling and should be documented in..
Plan-Do-Check-Act - correct answer ✔✔quality management should follow this cycle, through
documentation, implementation, audit, and review.
ISO 9000 family - correct answer ✔✔form a coherent set of quality management system
standards to facilitate mutual understanding across national and international trade.
ISO 9000 General Requirements - correct answer ✔✔Page 7 of slide
Corrective Loop - correct answer ✔✔write down what you do, justify what you do, do what is
written, record what you did, review what you did, revise what you will do.
