MERA CUSTOMER SERVICE SCREENING PRE-TEST
Referring a customer to a competitor - Answers - The customer seeking you out for
future needs
Creating customer loyalty is rewarding for: - Answers - The store, The sales associate,
The customer
What is the best way for a sales associate to learn about new merchandise that has just
come into your store? - Answers - Read the labels and packaging information on the
new product
A computer store has a sign posted on the door that says, "No food or drink to be
brought into the store." A sales associate is ringing up a customer and see that another
customer has a child who is eating an ice cream cone. The child is standing in front of
your newest laptops. Which of these should be the sales associate best response?" -
Answers - briefly interrupt the first customer's transaction, ask the second customer
kindly to dispose of the ice cream.
Two of the basics need to ensure that a customer has a pleasant experience when he
comes to your store are: - Answers - An enjoyable atmosphere and super service
Small kindnesses to your customers may include: - Answers - All of the above
To assist your customers in a personal way, you should become familiar with: - Answers
- Resources in and near your store
Your Personnel Policy states All Employees can use their 20% discount for
purchases.According to the Personnel Policy, how should the cashier pay for the soda?
- Answers - Ask someone else to ring up the soda as soon as the break begins
In preparing a resource list for your customers, you should consider including - Answers
- All of the above
When customers request any of the service "extras" your store offers: - Answers - Make
a note in your client record system so you can provide more personalized service when
those customers return in the future.
What is one of the BEST ways to prevent shoplifting? - Answers - Acknowledge and
greet all customers in a friendly manner as they enter the store.
Warranties provide repair and/or maintenance for a specific time for a car, home, or
major appliance and is included in the price of the product (usually provided by the
manufacturer). What is the purpose of this warranty? - Answers - A promise to stand
behind the product
Referring a customer to a competitor - Answers - The customer seeking you out for
future needs
Creating customer loyalty is rewarding for: - Answers - The store, The sales associate,
The customer
What is the best way for a sales associate to learn about new merchandise that has just
come into your store? - Answers - Read the labels and packaging information on the
new product
A computer store has a sign posted on the door that says, "No food or drink to be
brought into the store." A sales associate is ringing up a customer and see that another
customer has a child who is eating an ice cream cone. The child is standing in front of
your newest laptops. Which of these should be the sales associate best response?" -
Answers - briefly interrupt the first customer's transaction, ask the second customer
kindly to dispose of the ice cream.
Two of the basics need to ensure that a customer has a pleasant experience when he
comes to your store are: - Answers - An enjoyable atmosphere and super service
Small kindnesses to your customers may include: - Answers - All of the above
To assist your customers in a personal way, you should become familiar with: - Answers
- Resources in and near your store
Your Personnel Policy states All Employees can use their 20% discount for
purchases.According to the Personnel Policy, how should the cashier pay for the soda?
- Answers - Ask someone else to ring up the soda as soon as the break begins
In preparing a resource list for your customers, you should consider including - Answers
- All of the above
When customers request any of the service "extras" your store offers: - Answers - Make
a note in your client record system so you can provide more personalized service when
those customers return in the future.
What is one of the BEST ways to prevent shoplifting? - Answers - Acknowledge and
greet all customers in a friendly manner as they enter the store.
Warranties provide repair and/or maintenance for a specific time for a car, home, or
major appliance and is included in the price of the product (usually provided by the
manufacturer). What is the purpose of this warranty? - Answers - A promise to stand
behind the product
