WGU C208 CHANGE MANAGEMENT
AND INNOVATION ASSESSMENT V2
2026 COMPLETE QUESTIONS AND
VERIFIED ANSWERS GRADE A+
◉ Which of the eight steps described by Kotter is the first step a change
leader takes when implementing a change. Answer: Establishing a sense
of urgency
◉ Place the stages of Everett Roger's Diffusion of Innovation model in
order from 1 (earliest stage) to 5 (latest stage). Answer: knowledge
persuasion
decision
implementation
confirmation
◉ The head of human resources of a large company is considering
changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?. Answer:
Descriptive
◉ Which two statements characterize low end disruption. Answer: it is
an innovation that is good enough
it evolves over time into a product with more features
, ◉ Which approaches would be appropriate for communicating change
initiatives?
Choose 2 answers. Answer: Addressing concerns raised by the prospect
change
Explaining why the change is needed
◉ What is essential for a leader to communicate when undertaking
organizational change?. Answer: a consistent vision of the end result of
the change
◉ how should training be viewed during organizational change. Answer:
as a worthwhile investment in a successful transition
◉ How can a leader connect with employees to help sustain
organizational change?. Answer: offering positive feedback
◉ Which approach is proven and effective in using reinforcements to
sustain change?. Answer: Repeating the messages of vision, process, and
goals through a variety of channels
◉ What is a common cause for the failure of organizational change.
Answer: unclear goals
◉ Which role does creative tension play in organizational change
according to Peter Senge?. Answer: It drives people to bring reality in
line with their vision
AND INNOVATION ASSESSMENT V2
2026 COMPLETE QUESTIONS AND
VERIFIED ANSWERS GRADE A+
◉ Which of the eight steps described by Kotter is the first step a change
leader takes when implementing a change. Answer: Establishing a sense
of urgency
◉ Place the stages of Everett Roger's Diffusion of Innovation model in
order from 1 (earliest stage) to 5 (latest stage). Answer: knowledge
persuasion
decision
implementation
confirmation
◉ The head of human resources of a large company is considering
changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?. Answer:
Descriptive
◉ Which two statements characterize low end disruption. Answer: it is
an innovation that is good enough
it evolves over time into a product with more features
, ◉ Which approaches would be appropriate for communicating change
initiatives?
Choose 2 answers. Answer: Addressing concerns raised by the prospect
change
Explaining why the change is needed
◉ What is essential for a leader to communicate when undertaking
organizational change?. Answer: a consistent vision of the end result of
the change
◉ how should training be viewed during organizational change. Answer:
as a worthwhile investment in a successful transition
◉ How can a leader connect with employees to help sustain
organizational change?. Answer: offering positive feedback
◉ Which approach is proven and effective in using reinforcements to
sustain change?. Answer: Repeating the messages of vision, process, and
goals through a variety of channels
◉ What is a common cause for the failure of organizational change.
Answer: unclear goals
◉ Which role does creative tension play in organizational change
according to Peter Senge?. Answer: It drives people to bring reality in
line with their vision
