WGU C208 CHANGE MANAGEMENT AND
INNOVATION ASSESSMENT TEST 2026 TESTED
QUESTIONS WITH FULL SOLUTION GRADED
A+
◉ Which of the eight steps described by Kotter is the first step a
change leader takes when implementing a change. Answer:
Establishing a sense of urgency
◉ Place the stages of Everett Roger's Diffusion of Innovation model
in order from 1 (earliest stage) to 5 (latest stage). Answer:
knowledge
persuasion
decision
implementation
confirmation
◉ The head of human resources of a large company is considering
changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?. Answer:
Descriptive
,◉ Which two statements characterize low end disruption. Answer: it
is an innovation that is good enough
it evolves over time into a product with more features
◉ Which approaches would be appropriate for communicating
change initiatives?
Choose 2 answers. Answer: Communicating change initiatives
through email
Explaining why the change is needed
◉ What is essential for a leader to communicate when undertaking
organizational change?. Answer: a consistent vision of the end result
of the change
◉ how should training be viewed during organizational change.
Answer: as a worthwhile investment in a successful transition
◉ How can a leader connect with employees to help sustain
organizational change?. Answer: offering positive feedback
◉ Which approach is proven and effective in using reinforcements to
sustain change?. Answer: Directing leaders to focus on profit-driven
goals, market share, and employee satisfaction
,◉ What is a common cause for the failure of organizational change.
Answer: unclear goals
◉ Which role does creative tension play in organizational change
according to Peter Senge?. Answer: It drives people to bring reality
in line with their vision
◉ which emotion is prevalent among almost all employees during
the process of organizational change?. Answer: anger
◉ which practice can lead to unconscious resistance to attempts at
organizational change?. Answer: tiring staff with unrelated demands
◉ how can leaders effectively address resistance to change through
communications. Answer: by being consistent, open, and empathetic
◉ How do mental model impact individuals' responses to
organizational change according to Black and Gregersen?. Answer:
Mental models can become barriers that prevent stakeholders' from
perceiving the need for change
◉ Which scenario is an example of on e of Black and Gregersen's
strategies for overcoming barriers to change. Answer: A CEO
champions a change process by both accepting responsibility and
providing clear metrics for the change initiatives
, ◉ How should leaders view difficult questions and serious concerns
from employees about change initiatives. Answer: as indications that
the leadership team has failed to plan appropriately
◉ How is responding to change resistance in the non-profit sector
different from in the the private sector?. Answer: many employees
are strongly committed to organizations mission.
◉ case study:
How could the management team at the pharmaceutical company
better implement the change. Answer: hire and outside consulting
firm to help lead the change initiative
◉ What are the most essential skills required by the leader of an
organization experiencing revolutionary change?. Answer: directive
and decisive guidance
◉ what is most important when leading an organization through
disruptive change. Answer: cooperation
◉ which question must be asking in forming a contingency plan for
a change initiative?. Answer: what if
INNOVATION ASSESSMENT TEST 2026 TESTED
QUESTIONS WITH FULL SOLUTION GRADED
A+
◉ Which of the eight steps described by Kotter is the first step a
change leader takes when implementing a change. Answer:
Establishing a sense of urgency
◉ Place the stages of Everett Roger's Diffusion of Innovation model
in order from 1 (earliest stage) to 5 (latest stage). Answer:
knowledge
persuasion
decision
implementation
confirmation
◉ The head of human resources of a large company is considering
changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?. Answer:
Descriptive
,◉ Which two statements characterize low end disruption. Answer: it
is an innovation that is good enough
it evolves over time into a product with more features
◉ Which approaches would be appropriate for communicating
change initiatives?
Choose 2 answers. Answer: Communicating change initiatives
through email
Explaining why the change is needed
◉ What is essential for a leader to communicate when undertaking
organizational change?. Answer: a consistent vision of the end result
of the change
◉ how should training be viewed during organizational change.
Answer: as a worthwhile investment in a successful transition
◉ How can a leader connect with employees to help sustain
organizational change?. Answer: offering positive feedback
◉ Which approach is proven and effective in using reinforcements to
sustain change?. Answer: Directing leaders to focus on profit-driven
goals, market share, and employee satisfaction
,◉ What is a common cause for the failure of organizational change.
Answer: unclear goals
◉ Which role does creative tension play in organizational change
according to Peter Senge?. Answer: It drives people to bring reality
in line with their vision
◉ which emotion is prevalent among almost all employees during
the process of organizational change?. Answer: anger
◉ which practice can lead to unconscious resistance to attempts at
organizational change?. Answer: tiring staff with unrelated demands
◉ how can leaders effectively address resistance to change through
communications. Answer: by being consistent, open, and empathetic
◉ How do mental model impact individuals' responses to
organizational change according to Black and Gregersen?. Answer:
Mental models can become barriers that prevent stakeholders' from
perceiving the need for change
◉ Which scenario is an example of on e of Black and Gregersen's
strategies for overcoming barriers to change. Answer: A CEO
champions a change process by both accepting responsibility and
providing clear metrics for the change initiatives
, ◉ How should leaders view difficult questions and serious concerns
from employees about change initiatives. Answer: as indications that
the leadership team has failed to plan appropriately
◉ How is responding to change resistance in the non-profit sector
different from in the the private sector?. Answer: many employees
are strongly committed to organizations mission.
◉ case study:
How could the management team at the pharmaceutical company
better implement the change. Answer: hire and outside consulting
firm to help lead the change initiative
◉ What are the most essential skills required by the leader of an
organization experiencing revolutionary change?. Answer: directive
and decisive guidance
◉ what is most important when leading an organization through
disruptive change. Answer: cooperation
◉ which question must be asking in forming a contingency plan for
a change initiative?. Answer: what if
