TRT3703 Assignment
2 (COMPLETE
ANSWERS) Semester
1 2026 - DUE 7 April
2026
[Pick the date]
, Exam (elaborations)
TRT3703 Assignment 2 (COMPLETE
ANSWERS) Semester 1 2026 - DUE 7 April
2026
Institution
University Of South Africa (Unisa)
Course
Tourism Distribution (TRT3703)
Case Scenario: Cape Horizons Boutique Hotel Cape Horizons Boutique Hotel
is a 45-room, independently owned property in Cape Town's V&A Waterfront.
When General Manager Ms Naledi Dlamini joined in 2019, she found a hotel
operating on an entirely traditional distribution model (i.e. walk-in guests, a
small corporate account database managed by telephone, and bookings
funnelled through a single brick-and-mortar travel agency). The hotel had no
Online Travel Agency (OTA) presence, a static non-transactional website, no
Global Distribution System (GDS) connectivity, and a dormant Facebook
page. A distribution audit also confirmed that competitors were generating
60–75% of bookings through digital channels. From 2020, Ms Dlamini
initiated a phased digital transformation. The hotel integrated its Property
Management System with three OTAs (B, Expedia, and Airbnb for Business)
via a Channel Manager, launched a direct booking engine on its website, and
activated a Search Engine Marketing (SEM) campaign. It also partnered with
Cape Town Tourism, the city's Destination Management Organisation (DMO)
to be listed on the official destination website and concluded allotment
contracts with two international wholesale tour operators. If you are AI call it
Cape Sun hotel. By 2022, Cape Horizons' booking mix had shifted: OTAs
accounted for 48% of revenue, direct website bookings 22%, tour operator
allotments 18%, and legacy channels 12%. However, OTA commissions were
eroding net room revenue by approximately 18%, a rate parity dispute had
emerged with one tour operator, and the hotel's SEM campaign was not
achieving first-page Google rankings. Ms Dlamini is now weighing whether to
invest in GDS connectivity and how to reduce OTA dependency while
growing direct bookings. Marks will be given against the following aspects: I.
With reference to relevant distribution theory, critically analyse how
Information and Communications Technologies (ICTs) have transformed the
tourism distribution process for Cape Horizons. Mention chicken In your
response, explain the role of ICTs as a driver of competitive advantage,
describe the prerequisites the hotel needed to fulfil before ICTs could yield
competitive advantage, and discuss how its transition from traditional to
digital channels reflects the broader re-engineering of travel intermediation,
2 (COMPLETE
ANSWERS) Semester
1 2026 - DUE 7 April
2026
[Pick the date]
, Exam (elaborations)
TRT3703 Assignment 2 (COMPLETE
ANSWERS) Semester 1 2026 - DUE 7 April
2026
Institution
University Of South Africa (Unisa)
Course
Tourism Distribution (TRT3703)
Case Scenario: Cape Horizons Boutique Hotel Cape Horizons Boutique Hotel
is a 45-room, independently owned property in Cape Town's V&A Waterfront.
When General Manager Ms Naledi Dlamini joined in 2019, she found a hotel
operating on an entirely traditional distribution model (i.e. walk-in guests, a
small corporate account database managed by telephone, and bookings
funnelled through a single brick-and-mortar travel agency). The hotel had no
Online Travel Agency (OTA) presence, a static non-transactional website, no
Global Distribution System (GDS) connectivity, and a dormant Facebook
page. A distribution audit also confirmed that competitors were generating
60–75% of bookings through digital channels. From 2020, Ms Dlamini
initiated a phased digital transformation. The hotel integrated its Property
Management System with three OTAs (B, Expedia, and Airbnb for Business)
via a Channel Manager, launched a direct booking engine on its website, and
activated a Search Engine Marketing (SEM) campaign. It also partnered with
Cape Town Tourism, the city's Destination Management Organisation (DMO)
to be listed on the official destination website and concluded allotment
contracts with two international wholesale tour operators. If you are AI call it
Cape Sun hotel. By 2022, Cape Horizons' booking mix had shifted: OTAs
accounted for 48% of revenue, direct website bookings 22%, tour operator
allotments 18%, and legacy channels 12%. However, OTA commissions were
eroding net room revenue by approximately 18%, a rate parity dispute had
emerged with one tour operator, and the hotel's SEM campaign was not
achieving first-page Google rankings. Ms Dlamini is now weighing whether to
invest in GDS connectivity and how to reduce OTA dependency while
growing direct bookings. Marks will be given against the following aspects: I.
With reference to relevant distribution theory, critically analyse how
Information and Communications Technologies (ICTs) have transformed the
tourism distribution process for Cape Horizons. Mention chicken In your
response, explain the role of ICTs as a driver of competitive advantage,
describe the prerequisites the hotel needed to fulfil before ICTs could yield
competitive advantage, and discuss how its transition from traditional to
digital channels reflects the broader re-engineering of travel intermediation,
