MISY 5375: SCM Final Exam with Complete
Solution
Correct 151
100%
Incorrect 0
Your answers
1 of 151
Term
A CRM implementation process that allows managers to monitor the
progression of their systems in meeting their objectives is called:
Give this one a try later!
Integration of existing CRM Establishing Performance
applications Measures
Work flow analysis Process mapping
Don't know?
2 of 151
,Term
Which of the following issues is (are) important to consider when
trying to determine the location of a firm's facilities?
Give this one a try later!
Environmental issues regulated
by domestic laws or international All of these are correct
trade agreements
Labor The stability in the location
availability and skill levels
considered
Don't know?
3 of 151
Term
A customer who enters the waiting line but leaves the system prior to
receiving service is said to have:
Give this one a try later!
Miraculous Balked
Reneged All Of These Are Correct
, Don't know?
4 of 151
Term
Which of the following is NOT used in CRM software to measure
customer satisfaction?
Give this one a try later!
Finding the NPV of a customer's Personalizing surveys to fit specific
projected lifetime profits for the firm customer segments
Providing an opportunity for Following their customers'
customer feedback clickstream
Don't know?
5 of 151
Term
All of the following are considerations used in designing service
layouts EXCEPT:
Give this one a try later!
, Reduction of time to restock Speed up customer throughput
Ease of access to parking lot Impulse purchasing
Don't know?
6 of 151
Term
You are a manager at Muhammad's Appliances. A customer who
recently purchased a refrigerator contacts you with a problem and
requests warranty information. This is an example of:
Give this one a try later!
Posttransaction customer
Sales force automation service
Pretransaction customer service Probable customer churn
Don't know?
7 of 151
Term
Which of the following consolidates large numbers of small shipments
to fill entire truck trailers or rail cars to achieve truckload or
carload
Solution
Correct 151
100%
Incorrect 0
Your answers
1 of 151
Term
A CRM implementation process that allows managers to monitor the
progression of their systems in meeting their objectives is called:
Give this one a try later!
Integration of existing CRM Establishing Performance
applications Measures
Work flow analysis Process mapping
Don't know?
2 of 151
,Term
Which of the following issues is (are) important to consider when
trying to determine the location of a firm's facilities?
Give this one a try later!
Environmental issues regulated
by domestic laws or international All of these are correct
trade agreements
Labor The stability in the location
availability and skill levels
considered
Don't know?
3 of 151
Term
A customer who enters the waiting line but leaves the system prior to
receiving service is said to have:
Give this one a try later!
Miraculous Balked
Reneged All Of These Are Correct
, Don't know?
4 of 151
Term
Which of the following is NOT used in CRM software to measure
customer satisfaction?
Give this one a try later!
Finding the NPV of a customer's Personalizing surveys to fit specific
projected lifetime profits for the firm customer segments
Providing an opportunity for Following their customers'
customer feedback clickstream
Don't know?
5 of 151
Term
All of the following are considerations used in designing service
layouts EXCEPT:
Give this one a try later!
, Reduction of time to restock Speed up customer throughput
Ease of access to parking lot Impulse purchasing
Don't know?
6 of 151
Term
You are a manager at Muhammad's Appliances. A customer who
recently purchased a refrigerator contacts you with a problem and
requests warranty information. This is an example of:
Give this one a try later!
Posttransaction customer
Sales force automation service
Pretransaction customer service Probable customer churn
Don't know?
7 of 151
Term
Which of the following consolidates large numbers of small shipments
to fill entire truck trailers or rail cars to achieve truckload or
carload
