HCA 101 EXAM 2026 COMPLETE
QUESTION DIGEST WITH CORRECT
SOLUTIONS
◉What is communication?. Answer: the exchange of information of
two people
spreads ideas, knowledge
expression of dreams, likes, dislikes, and wants
usually face to face
can be verbal or non verbal
◉verbal communication. Answer: communication that uses written
or spoken words or sign language
30-35% of our communication
◉Non-verbal communication. Answer: Communicating without the
use of words:
Body language, touch, silence
65-70% of our communication
◉how do we communicate. Answer: 1)sender
,2)communication(message)
3)receiver
4)feedback
◉Sender. Answer: the originator of the message in the
communication process
◉message. Answer: the information being sent
◉receiver. Answer: the person who receives and responds to the
message
◉Feedback. Answer: The receiver's response to a message
◉context. Answer: the situation at the time of communication
(social/professional)
◉Environment/climate. Answer: the surrounding where
communication occur that influence the interaction
◉context for verbal communication. Answer: choose your words
carefully
use everyday language no slang
,speak clear and slowly
watch tone of voice
stay on subject
determine understanding of your message
don't pretend to understand
◉climate. Answer: refers to the emotional tone of a relationship
shared by everyone
shifts and changes like the weather
can be positive or negative
◉influences on communication. Answer: -values, beliefs, attitudes
-culture & religion
-social status
-gender
-age or developmental level
-environment of transaction
-70-90% of effective communication is non-verbal
-physical appearance & dress (body adornments such as piercings,
tattoos, jewelry)
-body movement & posture
-touch
, ◉communication principles. Answer: -communication can be
intentional or unintentional
-its impossible not to communicate
-communication is unrepeatable
-communication is irreversible
-communication has a content and relational dimension
◉communication misconceptions. Answer: -meanings are in words
-more communication is better
-communication is a natural ability
◉why is it important for HCA's o communicate effectively. Answer: -
for safety of our clients
-safety for ourselves and co-workers
to build better relationships with co-workers, clients, and families
-we communicate with client who cannot speak, cannot hear, or are
confused
◉how do we communicate effectively. Answer: -we need to
understand, respect, and be sensitive to each unique situation and
need
-respect clients culture and religion
QUESTION DIGEST WITH CORRECT
SOLUTIONS
◉What is communication?. Answer: the exchange of information of
two people
spreads ideas, knowledge
expression of dreams, likes, dislikes, and wants
usually face to face
can be verbal or non verbal
◉verbal communication. Answer: communication that uses written
or spoken words or sign language
30-35% of our communication
◉Non-verbal communication. Answer: Communicating without the
use of words:
Body language, touch, silence
65-70% of our communication
◉how do we communicate. Answer: 1)sender
,2)communication(message)
3)receiver
4)feedback
◉Sender. Answer: the originator of the message in the
communication process
◉message. Answer: the information being sent
◉receiver. Answer: the person who receives and responds to the
message
◉Feedback. Answer: The receiver's response to a message
◉context. Answer: the situation at the time of communication
(social/professional)
◉Environment/climate. Answer: the surrounding where
communication occur that influence the interaction
◉context for verbal communication. Answer: choose your words
carefully
use everyday language no slang
,speak clear and slowly
watch tone of voice
stay on subject
determine understanding of your message
don't pretend to understand
◉climate. Answer: refers to the emotional tone of a relationship
shared by everyone
shifts and changes like the weather
can be positive or negative
◉influences on communication. Answer: -values, beliefs, attitudes
-culture & religion
-social status
-gender
-age or developmental level
-environment of transaction
-70-90% of effective communication is non-verbal
-physical appearance & dress (body adornments such as piercings,
tattoos, jewelry)
-body movement & posture
-touch
, ◉communication principles. Answer: -communication can be
intentional or unintentional
-its impossible not to communicate
-communication is unrepeatable
-communication is irreversible
-communication has a content and relational dimension
◉communication misconceptions. Answer: -meanings are in words
-more communication is better
-communication is a natural ability
◉why is it important for HCA's o communicate effectively. Answer: -
for safety of our clients
-safety for ourselves and co-workers
to build better relationships with co-workers, clients, and families
-we communicate with client who cannot speak, cannot hear, or are
confused
◉how do we communicate effectively. Answer: -we need to
understand, respect, and be sensitive to each unique situation and
need
-respect clients culture and religion
