APCO CTO 6th Edition Exam with all Correct & 100%
Verified Answers |Latest Version |Already Graded A+
__________ are designed to give CTOs specific rubrics to objectively evaluate a trainee's
behavior and performance. ✔Correct Answer-Standardized Evaluation Guidelines (SEG)
__________ are used to provide an "at-a-glance" overview of a trainee's overall progress and
performance by using DORs as the source document. ✔Correct Answer-Trainee Tracking
Sheet
__________ contains a comprehensive and standardized document (agency-specific) containing
all the tasks and competencies involved in the specific jobs being taught. ✔Correct Answer-
Trainee Task List
__________ is a form used by CTOs to detail training activities and evaluate trainee
performance with objective comments following standard evaluation guidelines. ✔Correct
Answer-Daily Observation Report (DOR)
__________ is a results-based and systematic approach, focusing on developing trainees to
achieve performance goals specific to their duties and responsibilities. ✔Correct Answer-
Performance-Based Training
According to the text, to help the trainee derive experiences in all service demands and working
conditions, it is recommended that the trainee is __________. ✔Correct Answer-put on
rotation schedule of assignment to different shifts covering all days of the week.
According to the text, which of the following is a benefit of standardized training?
Court defensible, EEOC Consistent, Mitigates liability, Same learning experience to all
employees, Identifies performance gaps earlier ✔Correct Answer-All of the above
According to the text, which of the following is NOT listed as a role of the CTO?
Director
Agency Administrator/Team Player
Coach
Evaluator
Mentor
Role Model
Teacher ✔Correct Answer-Director
Beyond the required daily evaluations conducted by CTOs of the trainee, there should be an
evaluation of the __________ and the __________ completed by trainees. ✔Correct Answer-
CTO, CTO Program
, The nationwide recognition of the success of the San Jose's __________ led the way to
development of the Communications Training Officer (CTO) Training Program. ✔Correct
Answer-Field Training Officer (FTO) Program
__________ are in the best position to observe training operations and activities collectively
from an outside viewpoint. ✔Correct Answer-CTO Coordinators
__________ for the CTO program should include any written or multimedia records that
illustrate the activities involving a given trainee as well as any written communications regarding
said trainee. ✔Correct Answer-Documentation
According to the text, equal emphasis on __________, __________, and __________ in a CTO
program helps maintain a balanced system. ✔Correct Answer-training, evaluation,
documentation
According to the text, what is a core component of the CTO program? ✔Correct Answer-on-
the-job training
True or False: Since on-the-job testing consists of practical application, it never mirrors some of
the components in the academic phase. ✔Correct Answer-False
The result of final evaluation, or the evaluation only phase, can result in a recommendation of:
Sign off
Remediate and continue training with specified benchmarks for improvement and completion
Discontinue any further training efforts based upon the current performance as well as
subsequent DOR documentation
Any of the above ✔Correct Answer-Any of the above
True or False: Trainees should never work a position alone and should not be separated from
the CTO until the appropriate training cycle is completed. ✔Correct Answer-True
__________ motivators are internally driven, while __________ are tangible rewards.
✔Correct Answer-Intrinsic, Extrinsic
__________ refers to the situation in which the communication occurs. ✔Correct Answer-
Context
According to the text, which of the following is NOT a tip for active listening?
Pay attention
Show that you are listening
Provide feedback
Offer counterarguments
Defer judgment
Verified Answers |Latest Version |Already Graded A+
__________ are designed to give CTOs specific rubrics to objectively evaluate a trainee's
behavior and performance. ✔Correct Answer-Standardized Evaluation Guidelines (SEG)
__________ are used to provide an "at-a-glance" overview of a trainee's overall progress and
performance by using DORs as the source document. ✔Correct Answer-Trainee Tracking
Sheet
__________ contains a comprehensive and standardized document (agency-specific) containing
all the tasks and competencies involved in the specific jobs being taught. ✔Correct Answer-
Trainee Task List
__________ is a form used by CTOs to detail training activities and evaluate trainee
performance with objective comments following standard evaluation guidelines. ✔Correct
Answer-Daily Observation Report (DOR)
__________ is a results-based and systematic approach, focusing on developing trainees to
achieve performance goals specific to their duties and responsibilities. ✔Correct Answer-
Performance-Based Training
According to the text, to help the trainee derive experiences in all service demands and working
conditions, it is recommended that the trainee is __________. ✔Correct Answer-put on
rotation schedule of assignment to different shifts covering all days of the week.
According to the text, which of the following is a benefit of standardized training?
Court defensible, EEOC Consistent, Mitigates liability, Same learning experience to all
employees, Identifies performance gaps earlier ✔Correct Answer-All of the above
According to the text, which of the following is NOT listed as a role of the CTO?
Director
Agency Administrator/Team Player
Coach
Evaluator
Mentor
Role Model
Teacher ✔Correct Answer-Director
Beyond the required daily evaluations conducted by CTOs of the trainee, there should be an
evaluation of the __________ and the __________ completed by trainees. ✔Correct Answer-
CTO, CTO Program
, The nationwide recognition of the success of the San Jose's __________ led the way to
development of the Communications Training Officer (CTO) Training Program. ✔Correct
Answer-Field Training Officer (FTO) Program
__________ are in the best position to observe training operations and activities collectively
from an outside viewpoint. ✔Correct Answer-CTO Coordinators
__________ for the CTO program should include any written or multimedia records that
illustrate the activities involving a given trainee as well as any written communications regarding
said trainee. ✔Correct Answer-Documentation
According to the text, equal emphasis on __________, __________, and __________ in a CTO
program helps maintain a balanced system. ✔Correct Answer-training, evaluation,
documentation
According to the text, what is a core component of the CTO program? ✔Correct Answer-on-
the-job training
True or False: Since on-the-job testing consists of practical application, it never mirrors some of
the components in the academic phase. ✔Correct Answer-False
The result of final evaluation, or the evaluation only phase, can result in a recommendation of:
Sign off
Remediate and continue training with specified benchmarks for improvement and completion
Discontinue any further training efforts based upon the current performance as well as
subsequent DOR documentation
Any of the above ✔Correct Answer-Any of the above
True or False: Trainees should never work a position alone and should not be separated from
the CTO until the appropriate training cycle is completed. ✔Correct Answer-True
__________ motivators are internally driven, while __________ are tangible rewards.
✔Correct Answer-Intrinsic, Extrinsic
__________ refers to the situation in which the communication occurs. ✔Correct Answer-
Context
According to the text, which of the following is NOT a tip for active listening?
Pay attention
Show that you are listening
Provide feedback
Offer counterarguments
Defer judgment
