911 APCO certification Test with all Correct & 100%
Verified Answers |Guaranteed to Pass
The operational relationship between telecommunicators supervisors & managers as defined by
the PSAP ✔Correct Answer-chain of command
If a telecommunicator can only get one piece of information from a caller, it should be:
✔Correct Answer-where
Persistently asking the same information without changing the words spoken is: ✔Correct
Answer-A technique used with hysterical callers
People who talk about suicide don't kill themselves ✔Correct Answer-False
Fires in travel trailers & camping trailers are classified as structure fires ✔Correct Answer-
False
Liability is something that is claimed as existing or being as described but not yet proven
✔Correct Answer-False
Maintaining a positive attitude will help reduce stress ✔Correct Answer-True
NIMS is a comprehensive national approach to incident management ✔Correct Answer-True
The term PSAP stands for "Public Safety Access Point" ✔Correct Answer-False
Professionalism is defined by who you are, what you do, and how other perceive you.
✔Correct Answer-
The ALI is the calling party's telephone number & the ANI is the calling party's address &
dispatch information ✔Correct Answer-False
An accurate description of weapons is critical information for response units ✔Correct
Answer-
E9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the caller's telephone
number and physical address. ✔Correct Answer-True
A silent open line call must be considered a potential TTY call until proven otherwise
✔Correct Answer-True
PBX systems pinpoint the exact location of the caller. ✔Correct Answer-
Verified Answers |Guaranteed to Pass
The operational relationship between telecommunicators supervisors & managers as defined by
the PSAP ✔Correct Answer-chain of command
If a telecommunicator can only get one piece of information from a caller, it should be:
✔Correct Answer-where
Persistently asking the same information without changing the words spoken is: ✔Correct
Answer-A technique used with hysterical callers
People who talk about suicide don't kill themselves ✔Correct Answer-False
Fires in travel trailers & camping trailers are classified as structure fires ✔Correct Answer-
False
Liability is something that is claimed as existing or being as described but not yet proven
✔Correct Answer-False
Maintaining a positive attitude will help reduce stress ✔Correct Answer-True
NIMS is a comprehensive national approach to incident management ✔Correct Answer-True
The term PSAP stands for "Public Safety Access Point" ✔Correct Answer-False
Professionalism is defined by who you are, what you do, and how other perceive you.
✔Correct Answer-
The ALI is the calling party's telephone number & the ANI is the calling party's address &
dispatch information ✔Correct Answer-False
An accurate description of weapons is critical information for response units ✔Correct
Answer-
E9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the caller's telephone
number and physical address. ✔Correct Answer-True
A silent open line call must be considered a potential TTY call until proven otherwise
✔Correct Answer-True
PBX systems pinpoint the exact location of the caller. ✔Correct Answer-
