KCS v6, Chapter 6: Performance
Assessment Question and answers
correctly solved 2025/2026
Identify the various roles involved in the implementation of KCS - correct answer ✔The various roles
involved in the KCS implementation are:
- Management/leaders -- motivates and supports
- KCS Candidate - a knowledge worker that contributes drafted knowledge articles for the knowledge
base.
- KCS Contributor -- a knowledge worker that uses, contributes, enhances, and approves knowledge
articles as per the standards. Contributes knowledge articles without the requirement of those articles
being reviewed by others.
- KCS Publisher -- a knowledge worker that contributes, enhances, approves and publishes knowledge
articles.
- KCS Coach --individuals who have achieved the level of KCS Publisher and have coaching skills.
- Knowledge Domain Expert -- individuals who have achieved the level of KCS Publisher and have strong
knowledge of a domain.
- KCS Adoption Team
- KCS Program Team -- responsible for developing the KCS practices and designing the KCS
implementation plan.
- KCS Council -- cross-functional group consisting of the Knowledge Manager, Knowledge Coaches, the
knowledge domain experts, and representatives from management. The council is lead by the
Knowledge Manager.
Describe the roles for the KCS Adoption Team - correct answer ✔- Management / Leaders -- managers
must become leaders and define the vision of what success looks like at their level of the organization.
Leaders support the knowledge workers in deciding how the work should be done (workflow) and in
defining the standards for findable and usable KCS articles (content standard).
- Knowledge Workers -- Anyone responding to an interaction or request
, - - KCS Candidate
- - KCS Contributor
- - KCS publisher
- KCS Coaches -- change agents and KCS practice experts who support the development of KCS
competencies and the proficiency development of knowledge workers from KCS Candidate to KCS
Publisher. Generally, this role is a peer working part time as a Coach.
Knowledge Domain Experts -- responsible for identifying Evolve Loop content based on KCS articles
created in the Solve Loop work flow.
KDE's look after the health of the knowledge base, are usually focused on a collection or domain of
content, and have technical expertise in the domain and a profound understanding of KCS processes.
Describe the responsibilities of a KCS Candidate - correct answer ✔A KCS Candidate is a person whose
responsibilities include:
- Understand the structured problem-solving process
- Accurately and consistently capture the customer's context in the workflow
- Search for and find existing KCS articles
- Review and either link or flag articles in the problem-solving workflow
- Modify their own KCS articles
- Frame new KCS articles (Work in Progress or Not Validated) which will be reviewed or finished by a
KCS Contributor or KCS Coach
Describe the responsibilities of a KCS Contributor - correct answer ✔A KCS Contributor is a person
whose responsibilities include:
- Review (as they reuse) or finish KCS articles that are framed by themselves or others ensuring that the
articles adhere to the content standard.
- Create or validate articles in their product area (without review by a Coach)
Assessment Question and answers
correctly solved 2025/2026
Identify the various roles involved in the implementation of KCS - correct answer ✔The various roles
involved in the KCS implementation are:
- Management/leaders -- motivates and supports
- KCS Candidate - a knowledge worker that contributes drafted knowledge articles for the knowledge
base.
- KCS Contributor -- a knowledge worker that uses, contributes, enhances, and approves knowledge
articles as per the standards. Contributes knowledge articles without the requirement of those articles
being reviewed by others.
- KCS Publisher -- a knowledge worker that contributes, enhances, approves and publishes knowledge
articles.
- KCS Coach --individuals who have achieved the level of KCS Publisher and have coaching skills.
- Knowledge Domain Expert -- individuals who have achieved the level of KCS Publisher and have strong
knowledge of a domain.
- KCS Adoption Team
- KCS Program Team -- responsible for developing the KCS practices and designing the KCS
implementation plan.
- KCS Council -- cross-functional group consisting of the Knowledge Manager, Knowledge Coaches, the
knowledge domain experts, and representatives from management. The council is lead by the
Knowledge Manager.
Describe the roles for the KCS Adoption Team - correct answer ✔- Management / Leaders -- managers
must become leaders and define the vision of what success looks like at their level of the organization.
Leaders support the knowledge workers in deciding how the work should be done (workflow) and in
defining the standards for findable and usable KCS articles (content standard).
- Knowledge Workers -- Anyone responding to an interaction or request
, - - KCS Candidate
- - KCS Contributor
- - KCS publisher
- KCS Coaches -- change agents and KCS practice experts who support the development of KCS
competencies and the proficiency development of knowledge workers from KCS Candidate to KCS
Publisher. Generally, this role is a peer working part time as a Coach.
Knowledge Domain Experts -- responsible for identifying Evolve Loop content based on KCS articles
created in the Solve Loop work flow.
KDE's look after the health of the knowledge base, are usually focused on a collection or domain of
content, and have technical expertise in the domain and a profound understanding of KCS processes.
Describe the responsibilities of a KCS Candidate - correct answer ✔A KCS Candidate is a person whose
responsibilities include:
- Understand the structured problem-solving process
- Accurately and consistently capture the customer's context in the workflow
- Search for and find existing KCS articles
- Review and either link or flag articles in the problem-solving workflow
- Modify their own KCS articles
- Frame new KCS articles (Work in Progress or Not Validated) which will be reviewed or finished by a
KCS Contributor or KCS Coach
Describe the responsibilities of a KCS Contributor - correct answer ✔A KCS Contributor is a person
whose responsibilities include:
- Review (as they reuse) or finish KCS articles that are framed by themselves or others ensuring that the
articles adhere to the content standard.
- Create or validate articles in their product area (without review by a Coach)
