Emergency Telecommunicator Course Exam: Edition 4.1
with all Correct & 100% Verified Answers |Already
Graded A+
In order to become a successful emergency telecommunicator, a combination of the following is
required: ✔Correct Answer-training and temperament
T or F: If a field unit needs a certain type of assistance, is is usually up to the field unit to locate,
notify, and coordinate the additional resources. ✔Correct Answer-False
T or F: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards ✔Correct Answer-True
When faced with an ethical dilemma in the communication center, the ETC should FIRST:
✔Correct Answer-follow established protocol, procedure, and policy.
A procedure that has been highly defines, structured, and placed into a reference system is
known as a: ✔Correct Answer-protocol.
In this course, the "three P's" refer to: ✔Correct Answer-protocol, procedure & policy
Wireless internet devices (such as smart phones) connect to the internet using: ✔Correct
Answer-Wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own: ✔Correct
Answer-antenna.
T or F: Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency calls should go to,
based on the caller's location. ✔Correct Answer-True
What does TDD stand for? ✔Correct Answer-Telecommunications Device for the Deaf
What does the acronym VOIP stand for? ✔Correct Answer-Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number and
"dip" it into an address database is called: ✔Correct Answer-ALI (automatic location
identifier).
What does the acronym CAD stand for? ✔Correct Answer-Computer-aided dispatch
, T or F: The total number of emergency calls has increased dramatically due to wireless
technology. ✔Correct Answer-True
In the context of the communication process, the "medium" is: ✔Correct Answer-how the
message is conveyed.
T or F: In the context of the communication process, "noise" can occur when you are thinking
about something else and essentially blocking out most or all of an incoming message.
✔Correct Answer-True
Diction refers to: ✔Correct Answer-the choice of words and phrases used to communicate.
T or F: It is good practice for ETCs to try and impress callers by using specialized language.
✔Correct Answer-False
T or F: Active listening requires the ETC to tune out distractions and focus on the caller's
message. ✔Correct Answer-True
ETCs are morally, and in many cases legally, obligated to: ✔Correct Answer-ensure
confidentiality of intimate/sensitive information about the caller/patient/victim.
T or F: Explaining to a caller what is happening and why should be avoided because it wastes
valuable time and increases response times. ✔Correct Answer-False
Given any specific type of incident, there cut be no difference in: ✔Correct Answer-the level
of service that each calltaker in the agency provides.
A _________ could be a referring agency, an alarm company, or a person that generally lacks
personal, direct knowledge but was asked or told by someone else to summon help.
✔Correct Answer-fourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC: ✔Correct Answer-ask the caller to repeat the information.
T or F: For the caller, the perceived response time is often not as long as the actual response
time. ✔Correct Answer-False
The two basic types of costumers with whom emergency telecommunicators must interact are:
✔Correct Answer-internal and external.
T or F: Public trust is fragile and can be severely impaired by one negative experience.
✔Correct Answer-True
with all Correct & 100% Verified Answers |Already
Graded A+
In order to become a successful emergency telecommunicator, a combination of the following is
required: ✔Correct Answer-training and temperament
T or F: If a field unit needs a certain type of assistance, is is usually up to the field unit to locate,
notify, and coordinate the additional resources. ✔Correct Answer-False
T or F: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards ✔Correct Answer-True
When faced with an ethical dilemma in the communication center, the ETC should FIRST:
✔Correct Answer-follow established protocol, procedure, and policy.
A procedure that has been highly defines, structured, and placed into a reference system is
known as a: ✔Correct Answer-protocol.
In this course, the "three P's" refer to: ✔Correct Answer-protocol, procedure & policy
Wireless internet devices (such as smart phones) connect to the internet using: ✔Correct
Answer-Wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own: ✔Correct
Answer-antenna.
T or F: Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency calls should go to,
based on the caller's location. ✔Correct Answer-True
What does TDD stand for? ✔Correct Answer-Telecommunications Device for the Deaf
What does the acronym VOIP stand for? ✔Correct Answer-Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number and
"dip" it into an address database is called: ✔Correct Answer-ALI (automatic location
identifier).
What does the acronym CAD stand for? ✔Correct Answer-Computer-aided dispatch
, T or F: The total number of emergency calls has increased dramatically due to wireless
technology. ✔Correct Answer-True
In the context of the communication process, the "medium" is: ✔Correct Answer-how the
message is conveyed.
T or F: In the context of the communication process, "noise" can occur when you are thinking
about something else and essentially blocking out most or all of an incoming message.
✔Correct Answer-True
Diction refers to: ✔Correct Answer-the choice of words and phrases used to communicate.
T or F: It is good practice for ETCs to try and impress callers by using specialized language.
✔Correct Answer-False
T or F: Active listening requires the ETC to tune out distractions and focus on the caller's
message. ✔Correct Answer-True
ETCs are morally, and in many cases legally, obligated to: ✔Correct Answer-ensure
confidentiality of intimate/sensitive information about the caller/patient/victim.
T or F: Explaining to a caller what is happening and why should be avoided because it wastes
valuable time and increases response times. ✔Correct Answer-False
Given any specific type of incident, there cut be no difference in: ✔Correct Answer-the level
of service that each calltaker in the agency provides.
A _________ could be a referring agency, an alarm company, or a person that generally lacks
personal, direct knowledge but was asked or told by someone else to summon help.
✔Correct Answer-fourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC: ✔Correct Answer-ask the caller to repeat the information.
T or F: For the caller, the perceived response time is often not as long as the actual response
time. ✔Correct Answer-False
The two basic types of costumers with whom emergency telecommunicators must interact are:
✔Correct Answer-internal and external.
T or F: Public trust is fragile and can be severely impaired by one negative experience.
✔Correct Answer-True
