Wellcare ACT Mastery Exam certification

Wellcare ACT Mastery Exam certification Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. True False - Correct Answer True Which of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? a. Speak with the investigator as quickly as possible. b. Answer all questions honestly and completely. c. Offer information and documents important to the investigation. d. All of the above - Correct Answer d. All of the above Communication of PHI can be: (Select all that apply.) a. Written b. Electronic c. Verbal - Correct Answer a, b, c Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be presented or distributed (Formal & Informal). Select one: True False - Correct Answer False Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt from the beneficiary. a. 1 b. 3 c. 5 d. 7 Clear my choice - Correct Answer a. 1 Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted electronic enrollments. Select one: True False - Correct Answer True During an appointment, you may not discuss any products not agreed to in advance by the beneficiary. Select one: True False - Correct Answer True A Health Risk Assessment (HRA): a. Provides physicians with an overview of a member's health status. b. Ensures members are able to access care and receive services that meet their needs. c. Is an important part of our quality initiative, directly impacting our Star Ratings. d. All of the above - Correct Answer d. All of the above Which elements are available as part of Wellcare's sales support model? a. Online b. Local c. Corporate d. All of the above - Correct Answer d. All of the above Once the enrollment is completed, you can save a copy of the application for your reference. Select one: True False - Correct Answer False Which of the following statements about Scope of Appointment (SOA) is FALSE? a. A signed and completed Scope of Appointment (SOA) is required to be submitted for all agent-assisted enrollments. b. You may not discuss any products not agreed to in advance