Conflict Management-Practice Exam UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

Conflict Management-Practice Exam UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS A problem at work must be handled the same way as a personal conflict. - CORRECT ANSWER False Unless each step in the conflict resolution process is followed precisely, a conflict cannot be resolved. - CORRECT ANSWER False Conflicts arise when __________. A. values differ or are questioned B. power is used to manipulate C. perceptions vary D. all of the above - CORRECT ANSWER all of the above D. Restate the sentence, "You are not telling me what is going on!" to avoid assigning blame and make it a more neutral. - CORRECT ANSWER "I feel like we are not communicating as well as we could," or, "I hope we can both start communicating our thoughts better," are possible answers. Which of the following is NOT an example of a personal attitude toward a conflict? A. level of importance B. biases C. future goals D. prejudice - CORRECT ANSWER future goals C. What is the benefit of using neutral arguments to express oneself while in a conflict? - CORRECT ANSWER Neutral arguments avoid using "you" statements and, therefore, can assist in avoiding being perceived as offensive or indicating that you believe your opponent is unreasonable. It is best to use "I" statements rather than "you" statements, because it helps keep the tone of statements neutral, which avoids escalating the conflict. Briefly describe the factors that can lead to conflict. - CORRECT ANSWER