NRA INSTRUCTORS CLASS EXAM FINAL PAPER
2026 TESTED QUESTIONS WITH FULL
SOLUTION GRADED A+
◉ scheduling. Answer: process to determine which employees will
be needed to serve expected number of customers during specific
times
◉ crew schedule. Answer: chat that informs employees who receive
wages about days and hours they are expected to work during
specific time period (usually week)
◉ wages. Answer: monetary compensation for employees who are
paid based on number of hours they work
◉ fringe benefits. Answer: monies paid indirectly in support of
employees for purposes such as vacations
◉ salary. Answer: fixed amount of money for certain time period
that doesn't vary regardless of number of hours worked
,◉ master schedule. Answer: considers expected number of
customer and spreads out the number of hours allowed by budget
between different positions in operation
◉ sales history. Answer: tells number of customers who have visited
establishment on different days in previous weeks and can be used
for sales forecast
◉ forecast. Answer: estimated future sales based on sales history
info
◉ point of sale system. Answer: collect info about revenue, number
of customers, menu items sold, and wide range of other info
◉ cross-training. Answer: coaching employee to do tasks that are
not normally part of his/her position
◉ time-off request policy. Answer: tells procedures and guidelines
employees should follow when they want time off work
◉ family and medical leave act. Answer: federal law that allows
eligible employees to take off an extended amount of time for
medical and other personal reasons
, ◉ employee absence policies. Answer: guidelines and procedures
that explain how employees must tell managers if unable to work
◉ fair labor standards act. Answer: federal law that sets minimum
wage, overtime pay, equal pay, record keeping, and child labor
standards
◉ overtime. Answer: refers to number of hours of work, usually 40,
after employee must receive premium pay rate
◉ no-show. Answer: employees who when scheduled to work, don't
tell anyone they cant
◉ contingency plan. Answer: document that outlines actions to take
in the event of an emergency or unexpected event
◉ shift leader. Answer: employees who receive wages and in
addition to their regular tasks, train new employees, answer work
related questions, and perform other functions assigned by
managers
◉ floaters. Answer: employees who can perform more than one job
on a regular basis
2026 TESTED QUESTIONS WITH FULL
SOLUTION GRADED A+
◉ scheduling. Answer: process to determine which employees will
be needed to serve expected number of customers during specific
times
◉ crew schedule. Answer: chat that informs employees who receive
wages about days and hours they are expected to work during
specific time period (usually week)
◉ wages. Answer: monetary compensation for employees who are
paid based on number of hours they work
◉ fringe benefits. Answer: monies paid indirectly in support of
employees for purposes such as vacations
◉ salary. Answer: fixed amount of money for certain time period
that doesn't vary regardless of number of hours worked
,◉ master schedule. Answer: considers expected number of
customer and spreads out the number of hours allowed by budget
between different positions in operation
◉ sales history. Answer: tells number of customers who have visited
establishment on different days in previous weeks and can be used
for sales forecast
◉ forecast. Answer: estimated future sales based on sales history
info
◉ point of sale system. Answer: collect info about revenue, number
of customers, menu items sold, and wide range of other info
◉ cross-training. Answer: coaching employee to do tasks that are
not normally part of his/her position
◉ time-off request policy. Answer: tells procedures and guidelines
employees should follow when they want time off work
◉ family and medical leave act. Answer: federal law that allows
eligible employees to take off an extended amount of time for
medical and other personal reasons
, ◉ employee absence policies. Answer: guidelines and procedures
that explain how employees must tell managers if unable to work
◉ fair labor standards act. Answer: federal law that sets minimum
wage, overtime pay, equal pay, record keeping, and child labor
standards
◉ overtime. Answer: refers to number of hours of work, usually 40,
after employee must receive premium pay rate
◉ no-show. Answer: employees who when scheduled to work, don't
tell anyone they cant
◉ contingency plan. Answer: document that outlines actions to take
in the event of an emergency or unexpected event
◉ shift leader. Answer: employees who receive wages and in
addition to their regular tasks, train new employees, answer work
related questions, and perform other functions assigned by
managers
◉ floaters. Answer: employees who can perform more than one job
on a regular basis
