Rise Up Customer Service
I am excited you have decided to buy the Keurig coffeemaker. Would you
like me to show you where the K-Cups are, so you can get started right
away? This is an example of what type of selling
a. Upselling
b. Category Selling
c. New Sale
d. Cross-selling—ANSWER--d. Cross-selling
How should you treat every customer when they enter the store?
a. You should let them shop on their own and only approach them if they
ask?.
b. You should not talk to them for more than 10 seconds.
c. You should be attentive, be patient and help them any way that you can.
d. If they are rude, you should be rude back.—ANSWER--c. You should be
attentive, be patient and help them any way that you can.
,What are the best ways to show a customer about features of a product?
a. Demonstrate the features
b. Show the customer the information on the website
c. Tell the customer what aisle the product is located
d. Tell the customer about your own personal experience with the
product—ANSWER--a. Demonstrate the features
A shampooer in a hair salon is about to shampoo a client's hair. The stylist
sees this and knows the customer is allergic to this shampoos. What
should the hair stylist do?
a. Take over the shampooing and do it herself
b. Ask the shampooer if anyone has told her that the customer is allergic to
that type of shampoo.
c. Say nothing and hope the customer doesn't notice—ANSWER--b. Ask the
shampooer if anyone has told her that the customer is allergic to that type
of shampoo.
A customer walks into a home improvement store and has many things that
they are looking for. How can you best help the customer and best
understand their needs?
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
, a. Pretend to listen and guess what the customer needs
b. Only grab a couple of items that customer asked for
c. Ask your manager to help you assist this customer
d. Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items.—ANSWER--d.
Listen to the customer and make a list to ensure you have heard everything
they need and help them locate all the items.
A woman walks into a store and would like to buy a hat for her
grandchildren. She doesn't know what kind of hat to get, how can you best
help her?
a. Ask the customer open ended questions to determine her needs.
b. Ask her what her budget will be
c. Show her where the clearance rack is at and leave her to shop
d. Tell her about your nieces and the hats they like to wear and tell the
customer what hat you think she should buy.—ANSWER--a. Ask the
customer open ended questions to determine her needs.
You are working the register at a busy book store and have many people in
line. The phone rings and you answer it, the customer on the phone wants
I am excited you have decided to buy the Keurig coffeemaker. Would you
like me to show you where the K-Cups are, so you can get started right
away? This is an example of what type of selling
a. Upselling
b. Category Selling
c. New Sale
d. Cross-selling—ANSWER--d. Cross-selling
How should you treat every customer when they enter the store?
a. You should let them shop on their own and only approach them if they
ask?.
b. You should not talk to them for more than 10 seconds.
c. You should be attentive, be patient and help them any way that you can.
d. If they are rude, you should be rude back.—ANSWER--c. You should be
attentive, be patient and help them any way that you can.
,What are the best ways to show a customer about features of a product?
a. Demonstrate the features
b. Show the customer the information on the website
c. Tell the customer what aisle the product is located
d. Tell the customer about your own personal experience with the
product—ANSWER--a. Demonstrate the features
A shampooer in a hair salon is about to shampoo a client's hair. The stylist
sees this and knows the customer is allergic to this shampoos. What
should the hair stylist do?
a. Take over the shampooing and do it herself
b. Ask the shampooer if anyone has told her that the customer is allergic to
that type of shampoo.
c. Say nothing and hope the customer doesn't notice—ANSWER--b. Ask the
shampooer if anyone has told her that the customer is allergic to that type
of shampoo.
A customer walks into a home improvement store and has many things that
they are looking for. How can you best help the customer and best
understand their needs?
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
, a. Pretend to listen and guess what the customer needs
b. Only grab a couple of items that customer asked for
c. Ask your manager to help you assist this customer
d. Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items.—ANSWER--d.
Listen to the customer and make a list to ensure you have heard everything
they need and help them locate all the items.
A woman walks into a store and would like to buy a hat for her
grandchildren. She doesn't know what kind of hat to get, how can you best
help her?
a. Ask the customer open ended questions to determine her needs.
b. Ask her what her budget will be
c. Show her where the clearance rack is at and leave her to shop
d. Tell her about your nieces and the hats they like to wear and tell the
customer what hat you think she should buy.—ANSWER--a. Ask the
customer open ended questions to determine her needs.
You are working the register at a busy book store and have many people in
line. The phone rings and you answer it, the customer on the phone wants
