Rise Up Customer Service and Sales
Active listening—ANSWER--A structured form of listening and responding
that focuses the attention on the speaker. The listener must take care to
attend to the speaker fully and understand any messages suggested behind
the words.
Body language cues—ANSWER--Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal
communication.
Brand promise—ANSWER--An extension of the company brand that
reflects the benefit of doing business with them (such as providing great
customer service)
Company brand—ANSWER--The overall impression gathered from
information that is seen, heard and experienced by customers who
encounter a business, its products and its services.
Company culture—ANSWER--The unique way that an organization's
employees interact with each other and with customers. The culture
, defines the personality of a company and typically includes a variety of
elements such as work environment, company mission, values, ethics,
expectations and goals.
Company website—ANSWER--a website that represents a retailer on the
Internet; places where customers can browse and purchase
products/services that are offered.
Comparison Shopper—ANSWER--A shopper who spends a lot of time
checking out products and prices through online sites, visiting different
stores, comparing retailer ads and/or getting the opinions of others.
Customer service—ANSWER--The help, information, and
recommendations that company representatives give to people who
explore or buy its products and/ or services.
Customers—ANSWER--people who buy goods and services - also known
as consumers
Demographic data—ANSWER--Quantifiable information used to help
retailers determine customer behavior (such as household size, gender,
age, income, education, occupation, place of residence, etc.)
Distribution channel—ANSWER--A path through which a product travels
from its creation to when it reaches the customer.
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Active listening—ANSWER--A structured form of listening and responding
that focuses the attention on the speaker. The listener must take care to
attend to the speaker fully and understand any messages suggested behind
the words.
Body language cues—ANSWER--Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal
communication.
Brand promise—ANSWER--An extension of the company brand that
reflects the benefit of doing business with them (such as providing great
customer service)
Company brand—ANSWER--The overall impression gathered from
information that is seen, heard and experienced by customers who
encounter a business, its products and its services.
Company culture—ANSWER--The unique way that an organization's
employees interact with each other and with customers. The culture
, defines the personality of a company and typically includes a variety of
elements such as work environment, company mission, values, ethics,
expectations and goals.
Company website—ANSWER--a website that represents a retailer on the
Internet; places where customers can browse and purchase
products/services that are offered.
Comparison Shopper—ANSWER--A shopper who spends a lot of time
checking out products and prices through online sites, visiting different
stores, comparing retailer ads and/or getting the opinions of others.
Customer service—ANSWER--The help, information, and
recommendations that company representatives give to people who
explore or buy its products and/ or services.
Customers—ANSWER--people who buy goods and services - also known
as consumers
Demographic data—ANSWER--Quantifiable information used to help
retailers determine customer behavior (such as household size, gender,
age, income, education, occupation, place of residence, etc.)
Distribution channel—ANSWER--A path through which a product travels
from its creation to when it reaches the customer.
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
