RISE UP 2.2
a good way to help a customer form a good impression about you even
before you interact with them is to:—ANSWER--use nonverbal
communication,such as having confident posture and making eye contact
which of the following describes a type of question that cannot reasonably
be answered with "yes or no"?—ANSWER--an open-ended question
which of the following describes a type of question that is designed to elicit
a "yes" or "no" answer?—ANSWER--a closed-ended question
which term best describes hearing and understanding what a speaker is
saying out loud and any message suggested behind the words?—ANSWER-
-active listening
which of the following is the best way to demonstrate that you have
understood a customer?—ANSWER--restate and summarize their needs
a good way to help a customer form a good impression about you even
before you interact with them is to:—ANSWER--use nonverbal
communication,such as having confident posture and making eye contact
which of the following describes a type of question that cannot reasonably
be answered with "yes or no"?—ANSWER--an open-ended question
which of the following describes a type of question that is designed to elicit
a "yes" or "no" answer?—ANSWER--a closed-ended question
which term best describes hearing and understanding what a speaker is
saying out loud and any message suggested behind the words?—ANSWER-
-active listening
which of the following is the best way to demonstrate that you have
understood a customer?—ANSWER--restate and summarize their needs
