NHS 111
Why is worsening advice so important—ANSWER--Worsening advice is so
important because it tells the caller what to do if there condition gets worse
What is the purpose of other symptoms—ANSWER--If there isn't a pathway
for the callers symptoms other symptoms will be used
What is a complex call?—ANSWER--Any call that isn't straight forward and
the health advisor is working beyond there knowledge
What patients have a particular course of action?—ANSWER--Patients with
chronic conditions e.g cancer, chronic illness, diabetes or people who have
been discharged from hospital
If a caller is reluctant to accept a disposition- what should you do ?—
ANSWER--Check call report and make sure you get everything right
Why do we assess injury's older than 7 days as an illness—ANSWER--
Account for any complicated symptoms from the injury rather than the
injury itself
, If a caller provides additional information during a call what action should
you take ?—ANSWER--Fine the question and change the answer, CHECK
AND CHANGE
If a person had a headache, sore throat and cough but was most worried
about their fever what pathway would you choose ?—ANSWER--You
WOULDNT take the fever pathway as this pathway is only when fever is the
only symptoms you would choose the cold and flu pathway
NHS pathways work on the basis of ruling out rather than diagnosis's, what
does this mean ?—ANSWER--Rules out potential diagnosis and refers to
the relevant care
Why is it so important to understand the difference between ruling out and
diagnosis—ANSWER--Health advisors cannot diagnose but they can rule
out possible diagnosis , health care professionals are able to diagnose
How many not sure answer trigger transfer to a clinician—ANSWER--3x not
sure answers
In which part of the system is it recorded whether the problem is trauma or
non trauma related—ANSWER--In module 0
Do all calls enter module 0 ?—ANSWER--ALL calls enter module 0 because
module 0 rules out life threatening and serious conditions
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Why is worsening advice so important—ANSWER--Worsening advice is so
important because it tells the caller what to do if there condition gets worse
What is the purpose of other symptoms—ANSWER--If there isn't a pathway
for the callers symptoms other symptoms will be used
What is a complex call?—ANSWER--Any call that isn't straight forward and
the health advisor is working beyond there knowledge
What patients have a particular course of action?—ANSWER--Patients with
chronic conditions e.g cancer, chronic illness, diabetes or people who have
been discharged from hospital
If a caller is reluctant to accept a disposition- what should you do ?—
ANSWER--Check call report and make sure you get everything right
Why do we assess injury's older than 7 days as an illness—ANSWER--
Account for any complicated symptoms from the injury rather than the
injury itself
, If a caller provides additional information during a call what action should
you take ?—ANSWER--Fine the question and change the answer, CHECK
AND CHANGE
If a person had a headache, sore throat and cough but was most worried
about their fever what pathway would you choose ?—ANSWER--You
WOULDNT take the fever pathway as this pathway is only when fever is the
only symptoms you would choose the cold and flu pathway
NHS pathways work on the basis of ruling out rather than diagnosis's, what
does this mean ?—ANSWER--Rules out potential diagnosis and refers to
the relevant care
Why is it so important to understand the difference between ruling out and
diagnosis—ANSWER--Health advisors cannot diagnose but they can rule
out possible diagnosis , health care professionals are able to diagnose
How many not sure answer trigger transfer to a clinician—ANSWER--3x not
sure answers
In which part of the system is it recorded whether the problem is trauma or
non trauma related—ANSWER--In module 0
Do all calls enter module 0 ?—ANSWER--ALL calls enter module 0 because
module 0 rules out life threatening and serious conditions
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
