CAIB 4
4 Forms of operating affiliations—ANSWER--loosely knit, general purpose groups,
clusters, common identity groups
What are the considerations when evaluating operating affiliations—ANSWER--services
and support, exclusivity, fees, contractual agreement, financial strength
What is the law of agency—ANSWER--when one entity acts on behalf of another
6 activities with human resources management function—ANSWER--planning,
selecting, orienting, training, developing & rewarding, managing performance
the 3 steps in the selection process of new employees—ANSWER--recruitment,
screening and interviewing, hiring
4 advantages of hiring within—ANSWER--cost effective, shorter vacancy, takes
guesswork out of hiring, reduces turnover
5 components of screening process—ANSWER--application, resume, interview, testing,
reference checks
most critical component of the orientation process—ANSWER--the explanation of
performance expectations
4 kinds of training programs recommended for brokerages—ANSWER--quality service
training, sales training, product and service knowledge, leadership training
, 4 elements of the training program—ANSWER--who, what, why, how
how does a career path relate to an employee's development within brokerage—
ANSWER--it shows the employee how they may progress from one position to another
and what kinds of skills and education will be required in order to progress
6 components of leadership—ANSWER--delegating, motivating, communication,
managing conflict, managing change, coaching
key factor of effective delegation—ANSWER--communication is the key factor of
delegation
2 reasons why delegation breaks down—ANSWER--when the balance between
responsibility and authority is not maintained and when communication between the
parties is not clear
non verbal communication—ANSWER--need to consider not only what you say but how
you say it
body language—ANSWER--others may interpret words differently if body language,
gestures, mannerisms are not supporting the words
active listening—ANSWER--ability to read between the lines, asks questions to seek
clarification
how managers can promote open communication—ANSWER--demonstrate a desire to
communicate, display a tendency to take action, maintain flexibility, employ active
listening skills
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
4 Forms of operating affiliations—ANSWER--loosely knit, general purpose groups,
clusters, common identity groups
What are the considerations when evaluating operating affiliations—ANSWER--services
and support, exclusivity, fees, contractual agreement, financial strength
What is the law of agency—ANSWER--when one entity acts on behalf of another
6 activities with human resources management function—ANSWER--planning,
selecting, orienting, training, developing & rewarding, managing performance
the 3 steps in the selection process of new employees—ANSWER--recruitment,
screening and interviewing, hiring
4 advantages of hiring within—ANSWER--cost effective, shorter vacancy, takes
guesswork out of hiring, reduces turnover
5 components of screening process—ANSWER--application, resume, interview, testing,
reference checks
most critical component of the orientation process—ANSWER--the explanation of
performance expectations
4 kinds of training programs recommended for brokerages—ANSWER--quality service
training, sales training, product and service knowledge, leadership training
, 4 elements of the training program—ANSWER--who, what, why, how
how does a career path relate to an employee's development within brokerage—
ANSWER--it shows the employee how they may progress from one position to another
and what kinds of skills and education will be required in order to progress
6 components of leadership—ANSWER--delegating, motivating, communication,
managing conflict, managing change, coaching
key factor of effective delegation—ANSWER--communication is the key factor of
delegation
2 reasons why delegation breaks down—ANSWER--when the balance between
responsibility and authority is not maintained and when communication between the
parties is not clear
non verbal communication—ANSWER--need to consider not only what you say but how
you say it
body language—ANSWER--others may interpret words differently if body language,
gestures, mannerisms are not supporting the words
active listening—ANSWER--ability to read between the lines, asks questions to seek
clarification
how managers can promote open communication—ANSWER--demonstrate a desire to
communicate, display a tendency to take action, maintain flexibility, employ active
listening skills
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
