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WGU D072 Final Exam Study Notes: Leadership, EI & Design
Thinking | Complete study with Solutions | 2026 Updates |
100% correct
To aid your memory during the OA, it’s recommended to fully understand the following concepts and jot
them down immediately on your whiteboard before starting the test.
The Blake and Mouton's leadership Grids, Tables and Charts.
Building blocks involved in developing a high level of EI.
Six stages in the design thinking process.
Followers' maturity level or level of preparedness.
What personality traits go with clan, market, hierarchy, and adhocracy.
Blake and Mouton created a tool called the Leadership Grid to help people understand different leadership
styles. It looks at how much a leader cares about their team and how much they care about getting the job done.
The grid has two main parts:
▪ Concern for People: This shows how much a leader cares about the well-being and feelings of their
team members.
▪ Concern for Production: This shows how much a leader focuses on getting tasks done and
achieving goals.
These two parts create a grid with five leadership styles:
- Indifferent (Low People, Low Production): The leader does very little to help their team or get work
done.
- Controlling (Low People, High Production): The leader focuses only on getting results and doesn't care
about team members' feelings.
- Status Quo (Medium People, Medium Production): The leader tries to balance team needs and getting
the job done but doesn't really excel at either.
- Accommodating (High People, Low Production): The leader prioritizes making everyone happy but
doesn’t push for good results.
- Sound (High People, High Production): This is the best style! The leader cares deeply about their team
and also works hard to achieve great results.
o In summary, Blake and Mouton's Leadership Grid helps us see how different leaders focus on their
teams and work, and how they can either build a strong, effective team or struggle to get things done.
Emotional intelligence (EI) is about understanding and managing your feelings and how others feel. Here are
the main parts of emotional intelligence, explained in simple terms:
WGU D072 Final Exam Study Notes: Leadership, EI & Design
Thinking | Complete study with Solutions | 2026 Updates |
100% correct
To aid your memory during the OA, it’s recommended to fully understand the following concepts and jot
them down immediately on your whiteboard before starting the test.
The Blake and Mouton's leadership Grids, Tables and Charts.
Building blocks involved in developing a high level of EI.
Six stages in the design thinking process.
Followers' maturity level or level of preparedness.
What personality traits go with clan, market, hierarchy, and adhocracy.
Blake and Mouton created a tool called the Leadership Grid to help people understand different leadership
styles. It looks at how much a leader cares about their team and how much they care about getting the job done.
The grid has two main parts:
▪ Concern for People: This shows how much a leader cares about the well-being and feelings of their
team members.
▪ Concern for Production: This shows how much a leader focuses on getting tasks done and
achieving goals.
These two parts create a grid with five leadership styles:
- Indifferent (Low People, Low Production): The leader does very little to help their team or get work
done.
- Controlling (Low People, High Production): The leader focuses only on getting results and doesn't care
about team members' feelings.
- Status Quo (Medium People, Medium Production): The leader tries to balance team needs and getting
the job done but doesn't really excel at either.
- Accommodating (High People, Low Production): The leader prioritizes making everyone happy but
doesn’t push for good results.
- Sound (High People, High Production): This is the best style! The leader cares deeply about their team
and also works hard to achieve great results.
o In summary, Blake and Mouton's Leadership Grid helps us see how different leaders focus on their
teams and work, and how they can either build a strong, effective team or struggle to get things done.
Emotional intelligence (EI) is about understanding and managing your feelings and how others feel. Here are
the main parts of emotional intelligence, explained in simple terms:
