Organizing
6.1 INTRODUCTION
Meaning: Organizing is the process of arranging work, resources,
authority and responsibilities to achieve organizational goals
efficiency.
It answers “who will do the work, how it will be done and under
whose supervision.”
Organizing comes after planning. Planning sets objectives;
organizing provides the structure to achieve them.
Example:-- At Reliance Jio, after planning to launch 5G services,
the company organizes teams for technology, marketing, finance
and customer services to execute the plan effectively.
6.2 FEATURES OF ORGANIZING
1. DIVISION OF WORK: Large tasks are broken into smaller,
manageable jobs.
Example:-- In Amazon warehouses, work is divided into packing,
labeling, loading and delivery.
2. GROUP OF PEOPLE: It’s not an individual activity, but involves
people working together.
Example:-- Infosys projects require coders, testers, analysts and
project managers working together.
3. COORDINATION: Brings Together efforts of all departments.
Example:-- In Flipkart’s Bi Billion Sale, marketing, IT, logistics and
customer support coordinate.
4. AUTHORITY-RESPONSIBILITY RELATIONSHIP: Everyone knows their
boss and subordinates.
Example:-- At ICICI Bank, a cashier reports to the branch manager,
who reports to the regional head.
5. GOAL-ORIENTED: Organizing aims at achieving objectives.
Example:-- Maruti Suzuki’s organization structure is aligned with its
goal of becoming India’s top car manufacturer.
6. CONTINUOUS PROCESS: Organizing is ongoing as business expand
or adopt.
Example:-- Startups like Zomato reorganize teams when entering
new markets.
6.3 ELEMENTS OF ORGANIZING
1. JOB DESIGN – Defining what each person will do.
Example:-- In HDFC Bank, there are separate jobs: loan officer,
cashier, customer service executive.
2. DEPARTMENTATION – Grouping similar activities into departments.
Example:-- Infosys HR, Finance, Marketing, Operations.
, 3. DELEGATION – Assigning responsibility and authority.
Example:-- Branch managers in SBI are given authority to sanction
small loans.
4. SPAN OF CONTROL - Number of subordinates reporting to one
manager.
Example:-- In a BPO, one team leader handles 10 agents.
5. HIERARCHY – Levels of management (top), (middle), (lower).
Example:-- Tata Group Chairman CEOs of different companies
Departmental heads.
6.4 IMPORTANCE OF ORGANIZING
Clarity of Roles: Employees know duties.
Specialization: Each person becomes expert in their job.
Efficiency: Avoids duplication of work.
Coordination: Ensures smooth functioning.
Growth & Expansion: Allows business to scale.
Example:-- Ola cabs expanded nationwide because of a clear
organizational setup – tech, operations, driver support, and
customer care.
6.5 PROCESS OF ORGANIZING
Organizing is not a one-time activity – it follows a systematic process to
create an effective structure in the business.
Steps in the Process of Organizing
1. IDENTIFICATION AND DIVISION OF WORK
o The first step is top clear identify all activities needed to achieve
business goals.
o Work is divided into smaller, specialized jobs to reduce duplication
and improve efficiency.
Example:-- In a car manufacturing company like Maruti.
2. GROUPING OF ACTIVITIES (DEPARTMENTATION)
o Similar jobs are grouped together to form departmentation.
o Each department has its own head, employees and responsibilities.
Example:-- In Infosys, activities are grouped into HR (hiring,
training), Finance (budgeting, accounts), Marketing (advertising,
client acquisition), and IT Services (project delivery).
3. ASSIGNMENT OF DUTIES
o Specific hobs are assigned to individuals or groups.
o Employees are matched with work based on their skills, knowledge
and experience.
Example:-- In HDFC Bank, loan officers handle loan applications,
while tellers handle deposits and withdrawals.
4. DELEGATION OF AUTHORITY
6.1 INTRODUCTION
Meaning: Organizing is the process of arranging work, resources,
authority and responsibilities to achieve organizational goals
efficiency.
It answers “who will do the work, how it will be done and under
whose supervision.”
Organizing comes after planning. Planning sets objectives;
organizing provides the structure to achieve them.
Example:-- At Reliance Jio, after planning to launch 5G services,
the company organizes teams for technology, marketing, finance
and customer services to execute the plan effectively.
6.2 FEATURES OF ORGANIZING
1. DIVISION OF WORK: Large tasks are broken into smaller,
manageable jobs.
Example:-- In Amazon warehouses, work is divided into packing,
labeling, loading and delivery.
2. GROUP OF PEOPLE: It’s not an individual activity, but involves
people working together.
Example:-- Infosys projects require coders, testers, analysts and
project managers working together.
3. COORDINATION: Brings Together efforts of all departments.
Example:-- In Flipkart’s Bi Billion Sale, marketing, IT, logistics and
customer support coordinate.
4. AUTHORITY-RESPONSIBILITY RELATIONSHIP: Everyone knows their
boss and subordinates.
Example:-- At ICICI Bank, a cashier reports to the branch manager,
who reports to the regional head.
5. GOAL-ORIENTED: Organizing aims at achieving objectives.
Example:-- Maruti Suzuki’s organization structure is aligned with its
goal of becoming India’s top car manufacturer.
6. CONTINUOUS PROCESS: Organizing is ongoing as business expand
or adopt.
Example:-- Startups like Zomato reorganize teams when entering
new markets.
6.3 ELEMENTS OF ORGANIZING
1. JOB DESIGN – Defining what each person will do.
Example:-- In HDFC Bank, there are separate jobs: loan officer,
cashier, customer service executive.
2. DEPARTMENTATION – Grouping similar activities into departments.
Example:-- Infosys HR, Finance, Marketing, Operations.
, 3. DELEGATION – Assigning responsibility and authority.
Example:-- Branch managers in SBI are given authority to sanction
small loans.
4. SPAN OF CONTROL - Number of subordinates reporting to one
manager.
Example:-- In a BPO, one team leader handles 10 agents.
5. HIERARCHY – Levels of management (top), (middle), (lower).
Example:-- Tata Group Chairman CEOs of different companies
Departmental heads.
6.4 IMPORTANCE OF ORGANIZING
Clarity of Roles: Employees know duties.
Specialization: Each person becomes expert in their job.
Efficiency: Avoids duplication of work.
Coordination: Ensures smooth functioning.
Growth & Expansion: Allows business to scale.
Example:-- Ola cabs expanded nationwide because of a clear
organizational setup – tech, operations, driver support, and
customer care.
6.5 PROCESS OF ORGANIZING
Organizing is not a one-time activity – it follows a systematic process to
create an effective structure in the business.
Steps in the Process of Organizing
1. IDENTIFICATION AND DIVISION OF WORK
o The first step is top clear identify all activities needed to achieve
business goals.
o Work is divided into smaller, specialized jobs to reduce duplication
and improve efficiency.
Example:-- In a car manufacturing company like Maruti.
2. GROUPING OF ACTIVITIES (DEPARTMENTATION)
o Similar jobs are grouped together to form departmentation.
o Each department has its own head, employees and responsibilities.
Example:-- In Infosys, activities are grouped into HR (hiring,
training), Finance (budgeting, accounts), Marketing (advertising,
client acquisition), and IT Services (project delivery).
3. ASSIGNMENT OF DUTIES
o Specific hobs are assigned to individuals or groups.
o Employees are matched with work based on their skills, knowledge
and experience.
Example:-- In HDFC Bank, loan officers handle loan applications,
while tellers handle deposits and withdrawals.
4. DELEGATION OF AUTHORITY
