,Table of Contents n4 n4
Part 1: Introduction
n4 n4
Chapter 1: What Is Organizational Behavior?
n4 n4 n4 n4 n4 n4
Part 2: The Individual
n4 n4 n4
Chapter 2: Diversity in Organizations
n4 n4 n4 n4 n4
Chapter 3: Attitudes and Job Satisfactio
n4 n4 n4 n4 n4
n Chapter 4: Emotions and Moods Ch
n4 n4 n4 n4 n4 n 4
apter 5: Personality and Values
n4 n4 n4 n4
Chapter 6: Perception and Individual Decision Making
n4 n4 n4 n4 n4 n4 n4
Chapter 7: Motivation Concepts
n4 n4 n4
Chapter 8: Motivation: From Concepts to Applications
n4 n4 n4 n4 n4 n4 n4
Part 3: The Group
n4 n4 n4
Chapter 9: Foundations of Group Behavior C
n4 n4 n4 n4 n4 n4
hapter 10: Understanding Work Teams Chap
n4 n4 n4 n4 n4
ter 11: Communication
n4 n4
Chapter 12: Leadership Chapt n4 n4 n4
er 13: Power and Politics
n4 n4 n4 n4
Chapter 14: Conflict and Negotiation P
n4 n4 n4 n4 n4
art 4: The Organization System
n4 n4 n4 n4
Chapter 15: Foundations of Organization Structure Chap
n4 n4 n4 n4 n4 n4
ter 16: Organizational Culture
n4 n4 n4
Chapter 17: Human Resource Policies and Practices Chap
n4 n4 n4 n4 n4 n4 n4
ter 18: Organizational Change and Stress Management
n4 n4 n4 n4 n4 n4
,Organizational Behavior, 15e (Robbins/Judge) Ch n4 n4 n4 n4
apter 1 What Is Organizational Behavior?
n4 n 4 n4 n4 n4
1) are defined as people who oversee the activities of others and who are responsible for attaini
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
ng goals in organizations.
n4 n4 n4
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
n4 n4
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a globa
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
l warming project and decides what tasks related to creating awareness about the issue need to be done. In
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
addition, she is also deciding which members of her team will work on engaging with the public and which
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
will work on lobbying with the government. She is also assigning people as team members to ensure that ta
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
sks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
n4 n4
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illitera
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
cy project. During the project, she needs to motivate team members to attain their project milestones and
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
direct them through different phases of the project. Which of the following kinds of functions will these
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
tasks be covered under?
n4 n4 n4
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading n
4Answer: n4
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She re
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
cently faced a glitch when the campaign could not be launched publicly according to schedule. Torres mo
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
nitored the schedule to find the cause of the delay, before speeding up the implementation process by allo
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
cating more members for the implementation phase. By doing this, which of the following functions is she
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A n 4
5) Which of the following functions do managers undertake as part of planning functions?
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
A) defining an organization's goals n4 n4 n4
B) implementing strategies for achieving goals n4 n4 n4 n4
C) executing plans to integrate activities n4 n4 n4 n4
D) accomplishing goals of a project n4 n4 n4 n4
E) employing strategies to coordinate tasks n4 n4 n4 n4
Answer: A
n4 n 4
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pl
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
ant may be termed as a
n4 . n4 n4 n4 n4
A) leader
B) figurehead
C) resource allocator n4
D) negotiator
E) disturbance handler n4
Answer: B
n4 n4
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
in the market. Her work in the next few weeks involves sharing knowledge about the product with her tea
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
m members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n
new product. Which of the following roles is Ortiz playing?
4 n4 n4 n4 n4 n4 n4 n4 n4 n4
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
n4 n 4
8) Regina George works as a campaign manager in a not-for-
n4 n4 n4 n4 n4 n4 n4 n4 n4
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
with managers who are working on the issue of food safety. Through her network of contacts, she strives to
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
gain information about the stakeholders in the food industry and other lobby groups. Which of the following
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n
roles is George most likely to be playing according to Mintzberg's classification of managerial roles?
4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator n4
Answer: C
n4 n4
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is a
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
lso networking with contacts from the press and fashion magazine editors to understand the changing tastes
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of m
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
anagerial roles? n4
A) figurehead
B) leader
C) symbol head n4
D) monitor
E) spokesperson
Part 1: Introduction
n4 n4
Chapter 1: What Is Organizational Behavior?
n4 n4 n4 n4 n4 n4
Part 2: The Individual
n4 n4 n4
Chapter 2: Diversity in Organizations
n4 n4 n4 n4 n4
Chapter 3: Attitudes and Job Satisfactio
n4 n4 n4 n4 n4
n Chapter 4: Emotions and Moods Ch
n4 n4 n4 n4 n4 n 4
apter 5: Personality and Values
n4 n4 n4 n4
Chapter 6: Perception and Individual Decision Making
n4 n4 n4 n4 n4 n4 n4
Chapter 7: Motivation Concepts
n4 n4 n4
Chapter 8: Motivation: From Concepts to Applications
n4 n4 n4 n4 n4 n4 n4
Part 3: The Group
n4 n4 n4
Chapter 9: Foundations of Group Behavior C
n4 n4 n4 n4 n4 n4
hapter 10: Understanding Work Teams Chap
n4 n4 n4 n4 n4
ter 11: Communication
n4 n4
Chapter 12: Leadership Chapt n4 n4 n4
er 13: Power and Politics
n4 n4 n4 n4
Chapter 14: Conflict and Negotiation P
n4 n4 n4 n4 n4
art 4: The Organization System
n4 n4 n4 n4
Chapter 15: Foundations of Organization Structure Chap
n4 n4 n4 n4 n4 n4
ter 16: Organizational Culture
n4 n4 n4
Chapter 17: Human Resource Policies and Practices Chap
n4 n4 n4 n4 n4 n4 n4
ter 18: Organizational Change and Stress Management
n4 n4 n4 n4 n4 n4
,Organizational Behavior, 15e (Robbins/Judge) Ch n4 n4 n4 n4
apter 1 What Is Organizational Behavior?
n4 n 4 n4 n4 n4
1) are defined as people who oversee the activities of others and who are responsible for attaini
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
ng goals in organizations.
n4 n4 n4
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
n4 n4
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a globa
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
l warming project and decides what tasks related to creating awareness about the issue need to be done. In
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
addition, she is also deciding which members of her team will work on engaging with the public and which
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
will work on lobbying with the government. She is also assigning people as team members to ensure that ta
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
sks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
n4 n4
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illitera
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
cy project. During the project, she needs to motivate team members to attain their project milestones and
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
direct them through different phases of the project. Which of the following kinds of functions will these
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
tasks be covered under?
n4 n4 n4
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading n
4Answer: n4
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She re
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
cently faced a glitch when the campaign could not be launched publicly according to schedule. Torres mo
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
nitored the schedule to find the cause of the delay, before speeding up the implementation process by allo
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
cating more members for the implementation phase. By doing this, which of the following functions is she
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A n 4
5) Which of the following functions do managers undertake as part of planning functions?
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
A) defining an organization's goals n4 n4 n4
B) implementing strategies for achieving goals n4 n4 n4 n4
C) executing plans to integrate activities n4 n4 n4 n4
D) accomplishing goals of a project n4 n4 n4 n4
E) employing strategies to coordinate tasks n4 n4 n4 n4
Answer: A
n4 n 4
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pl
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
ant may be termed as a
n4 . n4 n4 n4 n4
A) leader
B) figurehead
C) resource allocator n4
D) negotiator
E) disturbance handler n4
Answer: B
n4 n4
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
in the market. Her work in the next few weeks involves sharing knowledge about the product with her tea
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
m members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n
new product. Which of the following roles is Ortiz playing?
4 n4 n4 n4 n4 n4 n4 n4 n4 n4
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
n4 n 4
8) Regina George works as a campaign manager in a not-for-
n4 n4 n4 n4 n4 n4 n4 n4 n4
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
with managers who are working on the issue of food safety. Through her network of contacts, she strives to
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
gain information about the stakeholders in the food industry and other lobby groups. Which of the following
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n
roles is George most likely to be playing according to Mintzberg's classification of managerial roles?
4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator n4
Answer: C
n4 n4
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is a
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
lso networking with contacts from the press and fashion magazine editors to understand the changing tastes
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of m
n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4 n4
anagerial roles? n4
A) figurehead
B) leader
C) symbol head n4
D) monitor
E) spokesperson
