ASSIGNMENT 1 COM4807
ORGANISATIONAL COMMUNICATION
THEORY EXAM SCRIPT 2026
COMPREHENSIVE QUESTIONS WITH
SOLUTIONS GRADED A+
⩥ Signs. Answer: involuntary expressions of emotion such as facial
expressions, eye contact, postures, gestures, and vocal variations
⩥ Nonverbal Communication. Answer: uses signs
⩥ Symbols. Answer: letters and words that stand for objects, ideas, or
states of mind
⩥ Verbal Communication. Answer: the voluntary use of symbols
⩥ Interpersonal Communication. Answer: how you use facial
expressions, inflection, voice tone and body language to get your
message across. The ability to listen is an interpersonal communication
skill.
⩥ Intrapersonal Communication. Answer: How you analyze a situation
and use the information. Centers on self-awareness (how you see
,yourself), perception (an understand of the self and the world), and
expectation (a guideline for future decisions).
⩥ Formal Communications. Answer: done through official channels; can
be downward, upward, or horizontal
⩥ Downward Communications. Answer: Messages sent from
management to employees. Necessary to clarify goals, share
information, educate, and guide.
⩥ Upward Communications. Answer: Sent from employees to
management. Often informs management about project progress and
challenges.
⩥ Horizontal Communications. Answer: Messages that travel from
employee to employee, manager to manager, or executive to executive.
⩥ Informal Communications. Answer: Conversations people have with
each other. Many times based on speculation, rumors, or overheard
conversations. Most often resemble gossip.
⩥ Deductive Reasoning. Answer: Using a general conclusion to reach a
specific conclusion. All wasps have stingers. This is a wasp, therefore it
has a stinger.
,⩥ Inductive Reasoning. Answer: Using a specific conclusion to reach a
general conclusion.This wasp has a stinger, therefore all wasps have
stingers. AKA bottom-up approach.
⩥ Communication in the workplace occurs in 5 forms. Answer: 1.
Written
2. Oral
3. Visual
4. Audio-visual
5. Computer-based
⩥ Written Communications. Answer: Anything put on paper: memos,
letters, manuals, forms, flyers, etc.
⩥ Oral Communications. Answer: face-to-face communications,
meetings, telephone calls, and radio broadcasts
⩥ Visual Communications. Answer: facial expressions, as well as
materials such as charts, posters, and diagrams
⩥ Audio-Visual Communications. Answer: combines two media, such as
television, or film and narration
, ⩥ Computer-Based Communications. Answer: video conferences,
websites, and email
⩥ 5 steps of the communication process. Answer: 1. Sender has an idea
2. Sender encodes the message
3. Sender selects channel and transmits message
4. Receiver decodes message
5. Receiver sends feedback to sender
⩥ Factors that can break down communication. Answer: physical noise
psychological noise
frame of reference
⩥ Physical Noise. Answer: environmental conditions such as noise level
or temperature
⩥ Psychological Noise. Answer: anything that makes it harder for
someone to understand the message. Ex: poor vocabulary, more
interested in defending themselves than listening
⩥ Frame of Reference. Answer: values, experiences, customs, etc. which
someone uses to evaluate data, communicate ideas, and guide behavior
ORGANISATIONAL COMMUNICATION
THEORY EXAM SCRIPT 2026
COMPREHENSIVE QUESTIONS WITH
SOLUTIONS GRADED A+
⩥ Signs. Answer: involuntary expressions of emotion such as facial
expressions, eye contact, postures, gestures, and vocal variations
⩥ Nonverbal Communication. Answer: uses signs
⩥ Symbols. Answer: letters and words that stand for objects, ideas, or
states of mind
⩥ Verbal Communication. Answer: the voluntary use of symbols
⩥ Interpersonal Communication. Answer: how you use facial
expressions, inflection, voice tone and body language to get your
message across. The ability to listen is an interpersonal communication
skill.
⩥ Intrapersonal Communication. Answer: How you analyze a situation
and use the information. Centers on self-awareness (how you see
,yourself), perception (an understand of the self and the world), and
expectation (a guideline for future decisions).
⩥ Formal Communications. Answer: done through official channels; can
be downward, upward, or horizontal
⩥ Downward Communications. Answer: Messages sent from
management to employees. Necessary to clarify goals, share
information, educate, and guide.
⩥ Upward Communications. Answer: Sent from employees to
management. Often informs management about project progress and
challenges.
⩥ Horizontal Communications. Answer: Messages that travel from
employee to employee, manager to manager, or executive to executive.
⩥ Informal Communications. Answer: Conversations people have with
each other. Many times based on speculation, rumors, or overheard
conversations. Most often resemble gossip.
⩥ Deductive Reasoning. Answer: Using a general conclusion to reach a
specific conclusion. All wasps have stingers. This is a wasp, therefore it
has a stinger.
,⩥ Inductive Reasoning. Answer: Using a specific conclusion to reach a
general conclusion.This wasp has a stinger, therefore all wasps have
stingers. AKA bottom-up approach.
⩥ Communication in the workplace occurs in 5 forms. Answer: 1.
Written
2. Oral
3. Visual
4. Audio-visual
5. Computer-based
⩥ Written Communications. Answer: Anything put on paper: memos,
letters, manuals, forms, flyers, etc.
⩥ Oral Communications. Answer: face-to-face communications,
meetings, telephone calls, and radio broadcasts
⩥ Visual Communications. Answer: facial expressions, as well as
materials such as charts, posters, and diagrams
⩥ Audio-Visual Communications. Answer: combines two media, such as
television, or film and narration
, ⩥ Computer-Based Communications. Answer: video conferences,
websites, and email
⩥ 5 steps of the communication process. Answer: 1. Sender has an idea
2. Sender encodes the message
3. Sender selects channel and transmits message
4. Receiver decodes message
5. Receiver sends feedback to sender
⩥ Factors that can break down communication. Answer: physical noise
psychological noise
frame of reference
⩥ Physical Noise. Answer: environmental conditions such as noise level
or temperature
⩥ Psychological Noise. Answer: anything that makes it harder for
someone to understand the message. Ex: poor vocabulary, more
interested in defending themselves than listening
⩥ Frame of Reference. Answer: values, experiences, customs, etc. which
someone uses to evaluate data, communicate ideas, and guide behavior
