ASQ CQE CERTIFICATION EXAM 2026
COMPREHENSIVE STUDY GUIDE COMPLETE
ANSWERS
◉ Which of the following is NOT considered a prevention cost?
A. Writing operating procedures.
B. Training.
C. Data acquisition and analysis.
D. Calibrating test equipment.. Answer: D. Calibrating test equipment.
◉ An improvement in quality costs is MOST clearly indicated when:
A. Appraisal and failure costs drop.
B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met.. Answer: D. Management objectives
are met.
◉ During the building phase of improvement team development, which
of the following properly describes team
activities?
I The team leader is usually directive.
II The team leader often delegates tasks.
III Team members prioritize and perform duties.
,IV Team members are uncertain of their duties.
A. II and III only
B. I, II and III only
C. I and IV only
D. II, III and IV only. Answer: C. I and IV only
◉ Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-
in-class companies.
B. A standard of excellence or achievement against which other similar
things must be measured or judged.
C. Comparing the performance of one company to a set of standards and
then to another's performance.
D. The search for best industry practices that lead to superior
performance.. Answer: C. Comparing the performance of one company
to a set of standards and then to another's performance.
◉ Which of the following is the BEST method to developing materials
for a training program on the gaps in
performance?
A. Secure a workshop trainer.
B. Review a record of activities.
C. Set up a one shot case study.
, D. Allocate employees for training.. Answer: B. Review a record of
activities.
◉ In most cases, an improvement team facilitator will NOT normally:
A. Be familiar with problem solving techniques.
B. Provide feedback to the group.
C. Function as the group leader.
D. Summarize key ideas generated by the group.. Answer: C. Function
as the group leader.
◉ The ideal results of a quality training effort would NOT include which
of the following?
A. Increased cost-of-quality results.
B. Improved working methods and morale.
C. Increased productivity and job satisfaction.
D. Reduced defects and employee turn-over.. Answer: A. Increased cost-
of-quality results.
◉ Information that is received by upper management, is often distorted.
Which of the following actions is effective
in countering this problem?
I Stop killing the messenger.
I Establishing an open door policy.
COMPREHENSIVE STUDY GUIDE COMPLETE
ANSWERS
◉ Which of the following is NOT considered a prevention cost?
A. Writing operating procedures.
B. Training.
C. Data acquisition and analysis.
D. Calibrating test equipment.. Answer: D. Calibrating test equipment.
◉ An improvement in quality costs is MOST clearly indicated when:
A. Appraisal and failure costs drop.
B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met.. Answer: D. Management objectives
are met.
◉ During the building phase of improvement team development, which
of the following properly describes team
activities?
I The team leader is usually directive.
II The team leader often delegates tasks.
III Team members prioritize and perform duties.
,IV Team members are uncertain of their duties.
A. II and III only
B. I, II and III only
C. I and IV only
D. II, III and IV only. Answer: C. I and IV only
◉ Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-
in-class companies.
B. A standard of excellence or achievement against which other similar
things must be measured or judged.
C. Comparing the performance of one company to a set of standards and
then to another's performance.
D. The search for best industry practices that lead to superior
performance.. Answer: C. Comparing the performance of one company
to a set of standards and then to another's performance.
◉ Which of the following is the BEST method to developing materials
for a training program on the gaps in
performance?
A. Secure a workshop trainer.
B. Review a record of activities.
C. Set up a one shot case study.
, D. Allocate employees for training.. Answer: B. Review a record of
activities.
◉ In most cases, an improvement team facilitator will NOT normally:
A. Be familiar with problem solving techniques.
B. Provide feedback to the group.
C. Function as the group leader.
D. Summarize key ideas generated by the group.. Answer: C. Function
as the group leader.
◉ The ideal results of a quality training effort would NOT include which
of the following?
A. Increased cost-of-quality results.
B. Improved working methods and morale.
C. Increased productivity and job satisfaction.
D. Reduced defects and employee turn-over.. Answer: A. Increased cost-
of-quality results.
◉ Information that is received by upper management, is often distorted.
Which of the following actions is effective
in countering this problem?
I Stop killing the messenger.
I Establishing an open door policy.
