ServiceNow System Admin Prep
Questions with Correct Answers
(VERIFIED)
What provides a guide for moving data from import sets?—ANSWER--Transform map
How do you change the sort sequence of fields or task?—ANSWER--Modify the order field
Tables and Fields can be viewed and manipulated where?—ANSWER--Form Tables and
Columns
What is the sequencing of publishing a Knowledge Article?—ANSWER--Draft
Review
Publish
What are the 3 basic components of Workflow?—ANSWER--Approvals
Notifications
Task
How do you modify or create workflow?—ANSWER--Utilize the Graphical Workflow Editor
Where do you go in ServiceNow to change the banner and colors?—ANSWER--System
Properties, then CSS Properties
, To access the control list you have to have which access?—ANSWER--Security_Admin
Where do you go to delete tables??—ANSWER--Tables and Columns Choose "delete" and
type the word "delete"
What is a row?—ANSWER--A record is a row
What is a column?—ANSWER--A field is a column
What do incident, problem and change have in common?—ANSWER--They save to the task
table
If importing data, how do you keep from importing duplicates?—ANSWER--Utilize the
Coalace field to state which field is the unique key
What controls what data users can access ?—ANSWER--ACL-Access Control List
Where do you go to add/modify a service catalog item?—ANSWER--Service
Catalog>Maintain Item
What is stored in a table?—ANSWER--Data
How are users related to roles or groups?—ANSWER--1 to many relationships
What are update sets?—ANSWER--groups of customizations that can be moved from one
instance to another
What is a CI?—ANSWER--A CI is tangible and intangible
What is BSM?—ANSWER--Business Service Management BSM map graphically displays the
configuration items, CI, that support a business service
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Questions with Correct Answers
(VERIFIED)
What provides a guide for moving data from import sets?—ANSWER--Transform map
How do you change the sort sequence of fields or task?—ANSWER--Modify the order field
Tables and Fields can be viewed and manipulated where?—ANSWER--Form Tables and
Columns
What is the sequencing of publishing a Knowledge Article?—ANSWER--Draft
Review
Publish
What are the 3 basic components of Workflow?—ANSWER--Approvals
Notifications
Task
How do you modify or create workflow?—ANSWER--Utilize the Graphical Workflow Editor
Where do you go in ServiceNow to change the banner and colors?—ANSWER--System
Properties, then CSS Properties
, To access the control list you have to have which access?—ANSWER--Security_Admin
Where do you go to delete tables??—ANSWER--Tables and Columns Choose "delete" and
type the word "delete"
What is a row?—ANSWER--A record is a row
What is a column?—ANSWER--A field is a column
What do incident, problem and change have in common?—ANSWER--They save to the task
table
If importing data, how do you keep from importing duplicates?—ANSWER--Utilize the
Coalace field to state which field is the unique key
What controls what data users can access ?—ANSWER--ACL-Access Control List
Where do you go to add/modify a service catalog item?—ANSWER--Service
Catalog>Maintain Item
What is stored in a table?—ANSWER--Data
How are users related to roles or groups?—ANSWER--1 to many relationships
What are update sets?—ANSWER--groups of customizations that can be moved from one
instance to another
What is a CI?—ANSWER--A CI is tangible and intangible
What is BSM?—ANSWER--Business Service Management BSM map graphically displays the
configuration items, CI, that support a business service
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
