ACS Air Carrier Access Act – Exam Study Guide and
Review Material
All ACAA applies to: - ANS✔✔ Ticket counter and agents, flight crew members, reservations
agents.
A trained service animal can be identified by: - ANS✔✔ Training school ID tags, Harness or tag
markings, and credible verbal assurance from the customer.
Customers with disabilities will have timely access to the same information as other customers,
such as - ANS✔✔ Flight delays, scheduled changes, and gate changes.
A Complaint Resolution Official (CRO) is responsible for issue involving: - ANS✔✔ Regulations
regarding individuals with disabilities.
Canes or other assistive devices should be stored in close proximity to the customer's seat -
ANS✔✔ True
The proper location for placing a wheelchair onboard an Airbus aircraft is - ANS✔✔ the last row,
Seats DEF
Frontier flight attendants will provide assistance with - ANS✔✔ Moving to and from the lavatory
Which of the following is NOT a step used when transferring a customer in a wheelchair? -
ANS✔✔ As the customer their weight
When speaking to an individual with a disability who is traveling on Frontier: - ANS✔✔ Speak
directly to the customer
, Frontier may deny boarding to a customer with a disability because - ANS✔✔ The customer
requires medical oxygen onboard
The purpose of the ACAA is to: - ANS✔✔ Ensure that an air carrier does not discriminate against
a qualified individual with a disability
Frontier may require a customer with a disability to travel with a Safety Assistant when -
ANS✔✔ The customer has a mental disability and is unable to comprehend and respond to
safety briefings.
The customer cannot assist in his/her evacuation.
A wheelchair can be stored in the last row, seats D, E, and F. A second wheelchair can be
accommodated on the last row in seats A, B and C as long as no customer will be denied
boarding due to the accommodation of the second wheelchair - ANS✔✔ True
Which of the following is not a step when assisting a customer carrying a POC? - ANS✔✔
Assigning a bulkhead seat always
The other steps are assigning a window seat, determine if poc is approved, review a completed
medical authorization form
If a wheelchair or other assistive device is damaged, lost, or delayed. Frontier's liability is the
same as the liability limit for customer luggage. - ANS✔✔ False
Frontier Airlines may not leave an individual with a disability unattended in a wheelchair or
other device in which the customer is not independently mobile for more than: - ANS✔✔ 30
minutes
Review Material
All ACAA applies to: - ANS✔✔ Ticket counter and agents, flight crew members, reservations
agents.
A trained service animal can be identified by: - ANS✔✔ Training school ID tags, Harness or tag
markings, and credible verbal assurance from the customer.
Customers with disabilities will have timely access to the same information as other customers,
such as - ANS✔✔ Flight delays, scheduled changes, and gate changes.
A Complaint Resolution Official (CRO) is responsible for issue involving: - ANS✔✔ Regulations
regarding individuals with disabilities.
Canes or other assistive devices should be stored in close proximity to the customer's seat -
ANS✔✔ True
The proper location for placing a wheelchair onboard an Airbus aircraft is - ANS✔✔ the last row,
Seats DEF
Frontier flight attendants will provide assistance with - ANS✔✔ Moving to and from the lavatory
Which of the following is NOT a step used when transferring a customer in a wheelchair? -
ANS✔✔ As the customer their weight
When speaking to an individual with a disability who is traveling on Frontier: - ANS✔✔ Speak
directly to the customer
, Frontier may deny boarding to a customer with a disability because - ANS✔✔ The customer
requires medical oxygen onboard
The purpose of the ACAA is to: - ANS✔✔ Ensure that an air carrier does not discriminate against
a qualified individual with a disability
Frontier may require a customer with a disability to travel with a Safety Assistant when -
ANS✔✔ The customer has a mental disability and is unable to comprehend and respond to
safety briefings.
The customer cannot assist in his/her evacuation.
A wheelchair can be stored in the last row, seats D, E, and F. A second wheelchair can be
accommodated on the last row in seats A, B and C as long as no customer will be denied
boarding due to the accommodation of the second wheelchair - ANS✔✔ True
Which of the following is not a step when assisting a customer carrying a POC? - ANS✔✔
Assigning a bulkhead seat always
The other steps are assigning a window seat, determine if poc is approved, review a completed
medical authorization form
If a wheelchair or other assistive device is damaged, lost, or delayed. Frontier's liability is the
same as the liability limit for customer luggage. - ANS✔✔ False
Frontier Airlines may not leave an individual with a disability unattended in a wheelchair or
other device in which the customer is not independently mobile for more than: - ANS✔✔ 30
minutes
