Nursing Communication Exam 1
Questions with Correct Answers
Techniques of Therapeutic Communication: - ANSWERSEmpathizing:
Empathizing is the ability to analyze a situation from the client's perspective. This
technique is a four-step process that assists the nurse to support the client's needs
while avoiding over-involvement, over-distancing, or burnout.
Attentive Listening:Also called mindful listening, this technique requires use of all of the
senses while listening to another person talk. Attentive listening takes concentration and
energy and is the foundation on which all other communication techniques are built.
When listening, the nurse focuses on both verbal and nonverbal messages, absorbs all
of the content without bias, and avoids formulating a response while the client is still
talking. Because this technique can be difficult, the nurse needs to be aware of potential
blocks to listening. When responding, the nurse can use common movements such as
head nodding or saying "uh huh." At all times, nurses demonstrate sincerity when using
attentive listening.
Physical Attending:This is demonstrating physical presence while another person is
talking. Five specific actions support physical attending.
Using Silence: Although silence can be uncomfortable, responding to everything a client
says is not necessary.Silence goes beyond active listening and provides a therapeutic
purpose and presence with the client. Silence encourages the client to communicate
with the nurse and to make his or her own reflections. It also provides time to:
Think
Make connections
Consider alternatives.
Reflecting:This technique is used to acknowledge what the nurse observes or hears
from a client by actively repeating the client's statement. This is reflecting content and
provides the client with a chance to either validate what was said or correct a
misinterpretation. When reflecting feelings, the nurse verbalizes the feelings that the
client i
In nursing, communication is an action, skill, and ongoing activity used to convey
information to other healthcare professionals and clients about care needed, provided,
or received. Communication is a process that involves a - ANSWERSsender, a
message, a receiver, and a response
, Sender - ANSWERSSender: An individual or group who desires to provide information
to another individual or group
Message - ANSWERSMessage: The content of what is actually said or written. It
includes body language and the ways in which words are transmitted.
Receiver - ANSWERSReceiver: The listener who observes and attends to the message.
The listener also decodes or interprets the information that was sent.
Response - ANSWERSResponse: The message the receiver returns to the sender.
Also called feedback, the response can be verbal or nonverbal.
Communication takes two forms Which are: - ANSWERSVerbal and Nonverbal
Communication
Verbal Communication: - ANSWERSVerbal communication uses the spoken or written
word.
Nonverbal Communication - ANSWERSNonverbal communication uses gestures, facial
expressions, and touch. Most communication is nonverbal.
Electronic Communication: - ANSWERSElectronic communication is a widely used type
of verbal communication in written form. EX: e-mail, social networking, and text
messages.
What is the acronym used for verbal communication - ANSWERSPace and intonation
Adaptability
Simplicity
Timing and relevance
Humor
Credibility
Clarity and brevity
Simplicity - ANSWERSSimplicity refers to the use of words that are commonly
understood. Nurses replace complicated medical terms or jargon with words that are
easily understood by clients. The words nurses use must take into consideration the
client's:
Age
Knowledge
Culture
Education.
Clarity and Brevity - ANSWERSClarity is saying exactly what is meant.
Brevity is using the fewest number of words to convey the message.
Questions with Correct Answers
Techniques of Therapeutic Communication: - ANSWERSEmpathizing:
Empathizing is the ability to analyze a situation from the client's perspective. This
technique is a four-step process that assists the nurse to support the client's needs
while avoiding over-involvement, over-distancing, or burnout.
Attentive Listening:Also called mindful listening, this technique requires use of all of the
senses while listening to another person talk. Attentive listening takes concentration and
energy and is the foundation on which all other communication techniques are built.
When listening, the nurse focuses on both verbal and nonverbal messages, absorbs all
of the content without bias, and avoids formulating a response while the client is still
talking. Because this technique can be difficult, the nurse needs to be aware of potential
blocks to listening. When responding, the nurse can use common movements such as
head nodding or saying "uh huh." At all times, nurses demonstrate sincerity when using
attentive listening.
Physical Attending:This is demonstrating physical presence while another person is
talking. Five specific actions support physical attending.
Using Silence: Although silence can be uncomfortable, responding to everything a client
says is not necessary.Silence goes beyond active listening and provides a therapeutic
purpose and presence with the client. Silence encourages the client to communicate
with the nurse and to make his or her own reflections. It also provides time to:
Think
Make connections
Consider alternatives.
Reflecting:This technique is used to acknowledge what the nurse observes or hears
from a client by actively repeating the client's statement. This is reflecting content and
provides the client with a chance to either validate what was said or correct a
misinterpretation. When reflecting feelings, the nurse verbalizes the feelings that the
client i
In nursing, communication is an action, skill, and ongoing activity used to convey
information to other healthcare professionals and clients about care needed, provided,
or received. Communication is a process that involves a - ANSWERSsender, a
message, a receiver, and a response
, Sender - ANSWERSSender: An individual or group who desires to provide information
to another individual or group
Message - ANSWERSMessage: The content of what is actually said or written. It
includes body language and the ways in which words are transmitted.
Receiver - ANSWERSReceiver: The listener who observes and attends to the message.
The listener also decodes or interprets the information that was sent.
Response - ANSWERSResponse: The message the receiver returns to the sender.
Also called feedback, the response can be verbal or nonverbal.
Communication takes two forms Which are: - ANSWERSVerbal and Nonverbal
Communication
Verbal Communication: - ANSWERSVerbal communication uses the spoken or written
word.
Nonverbal Communication - ANSWERSNonverbal communication uses gestures, facial
expressions, and touch. Most communication is nonverbal.
Electronic Communication: - ANSWERSElectronic communication is a widely used type
of verbal communication in written form. EX: e-mail, social networking, and text
messages.
What is the acronym used for verbal communication - ANSWERSPace and intonation
Adaptability
Simplicity
Timing and relevance
Humor
Credibility
Clarity and brevity
Simplicity - ANSWERSSimplicity refers to the use of words that are commonly
understood. Nurses replace complicated medical terms or jargon with words that are
easily understood by clients. The words nurses use must take into consideration the
client's:
Age
Knowledge
Culture
Education.
Clarity and Brevity - ANSWERSClarity is saying exactly what is meant.
Brevity is using the fewest number of words to convey the message.
