APEX HEALTH FINAL PAPER COMPLETE
2026 QUESTIONS WITH CORRECT
ANSWERS GRADED A+
⩥How should we improve the question is your address still 1234 Main
Street. Answer: Please verify your current mailing address
What is your current mailing address
⩥Do you still have Aetna?. Answer: Do you have your insurance card?
Is there any insurance you'd like for us to file for you today?
⩥When does an overlay begin?. Answer: When the wrong patient is
selected and visit is added
⩥Melissa Ann Jones case. Answer: Ask the patient if it's possible she
can be under another name
⩥How many identifiers do you need before performing care?. Answer: 3
⩥At what point in the registration should you call for an interpreter.
Answer: When patients primary language is not English
,⩥Acceptable documents for legal name change. Answer: Drivers
license, court order, state ID, passport
⩥Someone rushes into the ED stating a woman is delivering a baby in
the parking lot! How would you handle this situation. Answer: Notify
the clinical team and continue normal job function
⩥Mary sue presents to the the ED and hands you her photo ID and
insurance card. She asks you to verify that her insurance is in-network
before being checked in. What should you do?. Answer: Tell her, I'm
sorry but I am unable to verify your network status
⩥A patient is upset with wait times and wants to go to urgent care
instead. Answer: I am sorry I am unfamiliar with their wait times, I can
schedule you with a physician here if you'd like
⩥A patient has been in triage for a while a coworker collects their copay
in a private room are they handling the situation properly?. Answer: No,
MSE has not been performed yet.
⩥A patient is worried about their visit to the emergency room because
they do not have insurance. Answer: Tell them we see everyone
regardless of their ability to pay
, ⩥You verify the patients coverage via RTE. The coverage comes back
ineligible.. Answer: Ask the patients nurse if the medical screening exam
has been completed
⩥Your patients coverage has come back ineligible the MSE has been
completed. Answer: Do you have a current copy of insurance, is there
another coverage? We see all patients regardless of service
⩥If you are not 100% sure the person in front of you and the record in
EPIC are not the same, what are your next steps?. Answer: Ask
additional verification questions
⩥Who should you contact when you make an overlay?. Answer:
Management team and patient identity management team
⩥If you have a priority 1 overlay affecting patient care. Answer: You
should contact the service team
⩥If it is a priority 1 duplicate affecting patient care.. Answer: Call the
service desk and report it as an priority 1 duplicate
⩥If EMT brings patient ID can you schedule an appointment?. Answer:
No, verify information with the patient. NEVER accept information
from the EMT!
2026 QUESTIONS WITH CORRECT
ANSWERS GRADED A+
⩥How should we improve the question is your address still 1234 Main
Street. Answer: Please verify your current mailing address
What is your current mailing address
⩥Do you still have Aetna?. Answer: Do you have your insurance card?
Is there any insurance you'd like for us to file for you today?
⩥When does an overlay begin?. Answer: When the wrong patient is
selected and visit is added
⩥Melissa Ann Jones case. Answer: Ask the patient if it's possible she
can be under another name
⩥How many identifiers do you need before performing care?. Answer: 3
⩥At what point in the registration should you call for an interpreter.
Answer: When patients primary language is not English
,⩥Acceptable documents for legal name change. Answer: Drivers
license, court order, state ID, passport
⩥Someone rushes into the ED stating a woman is delivering a baby in
the parking lot! How would you handle this situation. Answer: Notify
the clinical team and continue normal job function
⩥Mary sue presents to the the ED and hands you her photo ID and
insurance card. She asks you to verify that her insurance is in-network
before being checked in. What should you do?. Answer: Tell her, I'm
sorry but I am unable to verify your network status
⩥A patient is upset with wait times and wants to go to urgent care
instead. Answer: I am sorry I am unfamiliar with their wait times, I can
schedule you with a physician here if you'd like
⩥A patient has been in triage for a while a coworker collects their copay
in a private room are they handling the situation properly?. Answer: No,
MSE has not been performed yet.
⩥A patient is worried about their visit to the emergency room because
they do not have insurance. Answer: Tell them we see everyone
regardless of their ability to pay
, ⩥You verify the patients coverage via RTE. The coverage comes back
ineligible.. Answer: Ask the patients nurse if the medical screening exam
has been completed
⩥Your patients coverage has come back ineligible the MSE has been
completed. Answer: Do you have a current copy of insurance, is there
another coverage? We see all patients regardless of service
⩥If you are not 100% sure the person in front of you and the record in
EPIC are not the same, what are your next steps?. Answer: Ask
additional verification questions
⩥Who should you contact when you make an overlay?. Answer:
Management team and patient identity management team
⩥If you have a priority 1 overlay affecting patient care. Answer: You
should contact the service team
⩥If it is a priority 1 duplicate affecting patient care.. Answer: Call the
service desk and report it as an priority 1 duplicate
⩥If EMT brings patient ID can you schedule an appointment?. Answer:
No, verify information with the patient. NEVER accept information
from the EMT!
