Communication Methods
Communication How it works Purpose/Characteristics Advantages Disadvantages
method
SMS (Short message SMS stands for short message To send a short message that ● Very reliable, it can be ● Can be annoying if
service) service. A short message (180 can be picked up and read at trusted to get people get lots of text
characters max) containing a later time. These can be messages to people advertisements.
text and symbols is sent used in many contexts for as long as the number ● Not always interrupted in
between devices through the business such as reminders is right. the way they should be
voice network using for appointments, ● Inexpensive to send a (hard to read to text).
microwave communication. advertisements message. ● Only short messages can
The SMS standard defines ● Can be scheduled to be sent.
what information is sent in a be sent at any time. ● Should only be used for
text message and what binary ● A good way to reach informal situations. No
codes make up each many people at the god sacking someone
character. same time is for push using SMS.
advertising.
E-mail Messages are sent and ● Well-organized ● Most widely used. ● External requires
received via a mail server. ● Visually scannable ● A flexible internet access.
● Polite and communication
tone-appropriate method.
● Clear on action ● Internal and
● Concise external email
systems exist.
● Characters,
receipts, CC’s,
BCC’s,
attachments.
Messaging software As for the actual transmission ● Keywords ● Text messages ● Misunderstandings.
of a SMS, the text message ● Signup Forms get read. ... ● Impersonal.
from the sending mobile ● Picture Messaging ● Text messaging is ● Expectation to Read
device is stored in a central ● Reminders immediate. and Respond.
SMC, which then forwards the ● Text-to-Landline ● General Distraction.
Communication How it works Purpose/Characteristics Advantages Disadvantages
method
SMS (Short message SMS stands for short message To send a short message that ● Very reliable, it can be ● Can be annoying if
service) service. A short message (180 can be picked up and read at trusted to get people get lots of text
characters max) containing a later time. These can be messages to people advertisements.
text and symbols is sent used in many contexts for as long as the number ● Not always interrupted in
between devices through the business such as reminders is right. the way they should be
voice network using for appointments, ● Inexpensive to send a (hard to read to text).
microwave communication. advertisements message. ● Only short messages can
The SMS standard defines ● Can be scheduled to be sent.
what information is sent in a be sent at any time. ● Should only be used for
text message and what binary ● A good way to reach informal situations. No
codes make up each many people at the god sacking someone
character. same time is for push using SMS.
advertising.
E-mail Messages are sent and ● Well-organized ● Most widely used. ● External requires
received via a mail server. ● Visually scannable ● A flexible internet access.
● Polite and communication
tone-appropriate method.
● Clear on action ● Internal and
● Concise external email
systems exist.
● Characters,
receipts, CC’s,
BCC’s,
attachments.
Messaging software As for the actual transmission ● Keywords ● Text messages ● Misunderstandings.
of a SMS, the text message ● Signup Forms get read. ... ● Impersonal.
from the sending mobile ● Picture Messaging ● Text messaging is ● Expectation to Read
device is stored in a central ● Reminders immediate. and Respond.
SMC, which then forwards the ● Text-to-Landline ● General Distraction.
