USPS Post office exam 474 questions with verified detailed
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solutions
A customer asks questions about shipping choices, but you do not know the answers. Which
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would you be most and least likely to do? - ✔✔Most: Say you do not know about shipping
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choices and suggest that he look on the USPS.
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Least: Say you will have answers tomorrow and research the shipping choices after finishing
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your deliveries. ||
A new employee is having trouble learning his job which forces you and others to work
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harder to meet production standards. Which would you be most and least likely to do? -
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✔✔Most: Tell him how to do his job quicker and better. || || || || || || || || || || ||
Least: Do nothing because his production should improve over time.
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A customer is angry because the nearby Post Office does not have a product he needs today.
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Which would you be most and least likely to do? - ✔✔Most: Suggest an alternate product that
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may work. || ||
Least: Go get the product at another facility and bring it back to the customer.
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You are to complete a task before beginning deliveries. While doing that task, you see two
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coworkers having trouble with a job. Which would you be most and least likely to do? -
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✔✔Most: Give them only some quick advice so you can complete your task in time.
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Least: Ignore them and finish your task.
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A customer complains to you about another Postal employee. Which would you be most and
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least likely to do? - ✔✔Most: Explain that the employee in question is really a good worker
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but was just having a bad day.
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Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
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,A customer moved but is not receiving his mail because he did not submit a Change of
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Address form. He wants you to give him his mail anyway. Which would you be most and least
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likely to do? - ✔✔Most: Tell him Postal policy prohibits you from giving him mail until a
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Change of Address form is submitted.
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Least: Tell him there is nothing you can do until he submits a Change of Address form.
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A customer on your route asks how to find something on the USPS website. Which would
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you be most and least likely to do? - ✔✔Most: Explain where to find it and offer to help with
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any other issues he may have.
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Least: Offer to help him find it on his computer.
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A customer asks about status of a package that you delivered days ago. Which would you be
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most and least likely to do? - ✔✔Most: Show him proof of delivery and tell him he is
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responsible for the package once it is delivered. || || || || || || || ||
Least: Show him proof of delivery and ask if it might have been stolen.
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How much experience do you have working directly with customers? - ✔✔5-10 years
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How would your latest manager rate your punctuality compared to other employees? -
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✔✔The very best || ||
How many jobs have you left voluntarily in the last four years? - ✔✔0
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How would your latest manager rate your customer service skills compared to others? -
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✔✔The very best || ||
How would your latest manager rate your performance compared to others employees? -
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✔✔The very best || ||
, How many unexcused absences are acceptable before and employee is disciplined? - ✔✔None
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How long were you at your latest job before voluntarily leaving? - ✔✔I did not leave my latest
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job voluntarily
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How would your latest manager rate your verbal communication skills? - ✔✔The very best
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How would your latest manager rate your motivation to become a top performer? -
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✔✔Extremely high ||
How many unexcused tardies did you have per month at your latest job? - ✔✔None
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How would your latest manager rate the quality of your work? - ✔✔The very best
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How many times have you been honored for high performance on the job? - ✔✔7-10
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How many full time jobs have you left voluntarily within one month of starting? - ✔✔0
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How would your latest manager rate your attendance compared to other employees? -
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✔✔The very best
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How many times have you been disciplined for violating a company policy? - ✔✔0
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How many times per year did you have unexcused absences at your latest job? - ✔✔None
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solutions
A customer asks questions about shipping choices, but you do not know the answers. Which
|| || || || || || || || || || || || || || ||
would you be most and least likely to do? - ✔✔Most: Say you do not know about shipping
|| || || || || || || || || || || || || || || || || ||
choices and suggest that he look on the USPS.
|| || || || || || || || ||
Least: Say you will have answers tomorrow and research the shipping choices after finishing
|| || || || || || || || || || || || || ||
your deliveries. ||
A new employee is having trouble learning his job which forces you and others to work
|| || || || || || || || || || || || || || || ||
harder to meet production standards. Which would you be most and least likely to do? -
|| || || || || || || || || || || || || || || ||
✔✔Most: Tell him how to do his job quicker and better. || || || || || || || || || || ||
Least: Do nothing because his production should improve over time.
|| || || || || || || || ||
A customer is angry because the nearby Post Office does not have a product he needs today.
|| || || || || || || || || || || || || || || || ||
Which would you be most and least likely to do? - ✔✔Most: Suggest an alternate product that
|| || || || || || || || || || || || || || || || ||
may work. || ||
Least: Go get the product at another facility and bring it back to the customer.
|| || || || || || || || || || || || || ||
You are to complete a task before beginning deliveries. While doing that task, you see two
|| || || || || || || || || || || || || || || ||
coworkers having trouble with a job. Which would you be most and least likely to do? -
|| || || || || || || || || || || || || || || || ||
✔✔Most: Give them only some quick advice so you can complete your task in time.
|| || || || || || || || || || || || || || ||
Least: Ignore them and finish your task.
|| || || || || ||
A customer complains to you about another Postal employee. Which would you be most and
|| || || || || || || || || || || || || || ||
least likely to do? - ✔✔Most: Explain that the employee in question is really a good worker
|| || || || || || || || || || || || || || || || ||
but was just having a bad day.
|| || || || || || ||
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
|| || || || || || || || || || || ||
,A customer moved but is not receiving his mail because he did not submit a Change of
|| || || || || || || || || || || || || || || || ||
Address form. He wants you to give him his mail anyway. Which would you be most and least
|| || || || || || || || || || || || || || || || || ||
likely to do? - ✔✔Most: Tell him Postal policy prohibits you from giving him mail until a
|| || || || || || || || || || || || || || || || ||
Change of Address form is submitted.
|| || || || || ||
Least: Tell him there is nothing you can do until he submits a Change of Address form.
|| || || || || || || || || || || || || || || ||
A customer on your route asks how to find something on the USPS website. Which would
|| || || || || || || || || || || || || || || ||
you be most and least likely to do? - ✔✔Most: Explain where to find it and offer to help with
|| || || || || || || || || || || || || || || || || || || ||
any other issues he may have.
|| || || || || ||
Least: Offer to help him find it on his computer.
|| || || || || || || || ||
A customer asks about status of a package that you delivered days ago. Which would you be
|| || || || || || || || || || || || || || || || ||
most and least likely to do? - ✔✔Most: Show him proof of delivery and tell him he is
|| || || || || || || || || || || || || || || || || ||
responsible for the package once it is delivered. || || || || || || || ||
Least: Show him proof of delivery and ask if it might have been stolen.
|| || || || || || || || || || || || ||
How much experience do you have working directly with customers? - ✔✔5-10 years
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How would your latest manager rate your punctuality compared to other employees? -
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✔✔The very best || ||
How many jobs have you left voluntarily in the last four years? - ✔✔0
|| || || || || || || || || || || || ||
How would your latest manager rate your customer service skills compared to others? -
|| || || || || || || || || || || || || ||
✔✔The very best || ||
How would your latest manager rate your performance compared to others employees? -
|| || || || || || || || || || || || ||
✔✔The very best || ||
, How many unexcused absences are acceptable before and employee is disciplined? - ✔✔None
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How long were you at your latest job before voluntarily leaving? - ✔✔I did not leave my latest
|| || || || || || || || || || || || || || || || || ||
job voluntarily
||
How would your latest manager rate your verbal communication skills? - ✔✔The very best
|| || || || || || || || || || || || ||
How would your latest manager rate your motivation to become a top performer? -
|| || || || || || || || || || || || || ||
✔✔Extremely high ||
How many unexcused tardies did you have per month at your latest job? - ✔✔None
|| || || || || || || || || || || || || ||
How would your latest manager rate the quality of your work? - ✔✔The very best
|| || || || || || || || || || || || || ||
How many times have you been honored for high performance on the job? - ✔✔7-10
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How many full time jobs have you left voluntarily within one month of starting? - ✔✔0
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How would your latest manager rate your attendance compared to other employees? -
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✔✔The very best
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How many times have you been disciplined for violating a company policy? - ✔✔0
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How many times per year did you have unexcused absences at your latest job? - ✔✔None
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