TEST BANK
Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley
latest, 2025//2026 Exams of Nursing with questions and verified answers.
Page | 1
, Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter5f4:5fUnderstanding5fEach5fOther:5fCommunication5fand5fCult
ure5fChapter5f5:5fDemonstrating5fWarmth
Chapter5f6:5fShowing5fRespect5f
Chapter5f7:5fBeing5fGenuine5fCh
apter5f8:5fBeing5fEmpathetic5fCh
apter5f9:5fUsing5fSelf-
Disclosure5fChapter5f10:5fBeing5f
specific5fChapter5f11:5fAsking5f
Questions5fChapter5f12:5fExpressi
ng5fOpinions5fChapter5f13:5fUsin
g5fHumor
Chapter5f14:5fEmbracing5fthe5fSpiritual5fJourney5fof5fHealth5fCaring,5fMeaning5fMak
ing5fChapter5f15:5fRequesting5fSupport
Chapter5f16:5fOvercoming5fEvaluation5fAnxiet
y5fChapter5f17:5fWorking5fwith5fFeedbac
k5fChapter5f18:5fUsing5fRelaxation5ftechniqu
e
Chapter5f19:5fIncorporating5fImagery5fin5fProfessional5fPractice5fand5fSelf-
Care5fChapter5f205fIncorporating5fPositive5fSelf-Talk
Chapter5f21:5 f Learning5fto5fWork5fTogether5fin5fGroups
Chapter5f22:5fThe5fChanging5fWorld5fof5fElectronic5fCommunication5fC
hapter5f23:5fLearning5fConfrontation5fskills
Chapter5f24:5fRefusing5fUnreasonable5fRequests
Chapter5f25:5fCommunicating5fAssertively5fand5fResponsibly5fwith5fDistressed5fClients5fand5fCollea
gues5fChapter5f26:5fCommunicating5fAssertively5fand5fResponsibly5fwith5fAggressive5fClients5fand5fC
olleagues5fChapter5f27:5fCommunicating5fAssertively5fand5fResponsibly5fwith5fUnpopular5fClients
Chapter5f29:5fCommunicating5fat5fthe5fEnd-of-
Life5fChapter5f30:5fContinuing5fthe5fCommitme
nt
Page5f|5f2
,Balzer5fRiley:5fCommunication5fin5fNursing,5f10th5fEdition
Chapter5f1:5fResponsible,5fAssertive,5fCaring5fCommunication5fin5fNursing
Test5fBank5fMultip
le5fChoice
1. Which5 f statement5 f describes5 f the5 f affective5 f aspect5 f of5 f learning5 f eff
ective5fcommunication5fstrategies?
a. “The5fnurse5fshould5fuse5fclear,5fdirect5fstatements5fusing5fobjective5fwords.”
b. “The5fnurse5fuses5fbody5flanguage5fthat5fis5fcongruent5fwith5fthe5fverbal5fmessage.”
c. “The5fnurse5fbelieves5fthat5fpositive5fcommunication5fstrategies5fbuild5fconfidence.”
d. “The5fnurse5fpractices5fassertive5fand5fresponsible5fcommunication5fstrategies.”
ANS:C
Learning5finvolves5fthree5fdomains:5fthe5fcognitive5faspects5f(understanding5fand5fmeaning),5
faffective5faspects5f(feelings,5fvalues,5fand5fattitudes),5fand5fpsychomotor5faspects5f(physical5f
capability).Learning5fbasic5fcommunication5fskills5finvolves5fthe5fcognitive5fdomain;5fbuildi
ng5fconfidence5fthrough5fa5fbelief5fin5fthe5fvalue5fand5fimpact5fof5fpositive5fcommunication5fis
5fthe5faffective5fdomain;5fand5fputting5fskills5finto5faction5fis5fthe5fpsychomotor5fdomain.DIF:5f
Comprehension5fREF:5fp.5f135fTOP:5fIntegrated5fProcess:5fCommunication5fand5 f Documen
tation5fMSC:5fPsychosocial5fIntegrity
2. The5fnurse5fmanager5fasks5fthe5fstaff5fnurse5fto5fwork5fan5fextra5fshift.5fWhich5frespons
e5fby5fthe5fstaff5fnurse5fis5fassertive5fand5fbased5fon5frational5fbeliefs?
a. “I5fdon’t5fwant5fyou5fupset,5fso5fI5fwill5fwork5fextra.”
b. “Why5fdo5fI5falways5fhave5fto5fcover5fextra5fshifts?”
c. “I5fam5fnot5fable5fto5fwork5fan5fextra5fshift.”
d. “If5fyou5fcan’t5ffind5fanyone5felse,5fI5fwill5fdo5fit.”
Page5f|5f3
, ANS:C
The5fstaff5fnurse5fmay5fturn5fdown5feven5fa5freasonable5frequest;5fan5fassertive5fresponse5favoi
ds5firrational5fbeliefs.5fIrrational5fbeliefs5foccur5fas5fa5fresult5fof5fbeing5fanxious5fabout5fasserti
veness5for5ffocusing5fon5fpossible5fnegative5foutcomes.DIF:5fAnalysis5fREF:5fp.5f85fTOP:5fInt
egrated5fProcess:5fCommunication5fand5fDocumentation5fMSC:5fSafe5fand5fEffective5fCare5f
Environment:5fManagement5fof5fCare
Page5f|5f4
Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley
latest, 2025//2026 Exams of Nursing with questions and verified answers.
Page | 1
, Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter5f4:5fUnderstanding5fEach5fOther:5fCommunication5fand5fCult
ure5fChapter5f5:5fDemonstrating5fWarmth
Chapter5f6:5fShowing5fRespect5f
Chapter5f7:5fBeing5fGenuine5fCh
apter5f8:5fBeing5fEmpathetic5fCh
apter5f9:5fUsing5fSelf-
Disclosure5fChapter5f10:5fBeing5f
specific5fChapter5f11:5fAsking5f
Questions5fChapter5f12:5fExpressi
ng5fOpinions5fChapter5f13:5fUsin
g5fHumor
Chapter5f14:5fEmbracing5fthe5fSpiritual5fJourney5fof5fHealth5fCaring,5fMeaning5fMak
ing5fChapter5f15:5fRequesting5fSupport
Chapter5f16:5fOvercoming5fEvaluation5fAnxiet
y5fChapter5f17:5fWorking5fwith5fFeedbac
k5fChapter5f18:5fUsing5fRelaxation5ftechniqu
e
Chapter5f19:5fIncorporating5fImagery5fin5fProfessional5fPractice5fand5fSelf-
Care5fChapter5f205fIncorporating5fPositive5fSelf-Talk
Chapter5f21:5 f Learning5fto5fWork5fTogether5fin5fGroups
Chapter5f22:5fThe5fChanging5fWorld5fof5fElectronic5fCommunication5fC
hapter5f23:5fLearning5fConfrontation5fskills
Chapter5f24:5fRefusing5fUnreasonable5fRequests
Chapter5f25:5fCommunicating5fAssertively5fand5fResponsibly5fwith5fDistressed5fClients5fand5fCollea
gues5fChapter5f26:5fCommunicating5fAssertively5fand5fResponsibly5fwith5fAggressive5fClients5fand5fC
olleagues5fChapter5f27:5fCommunicating5fAssertively5fand5fResponsibly5fwith5fUnpopular5fClients
Chapter5f29:5fCommunicating5fat5fthe5fEnd-of-
Life5fChapter5f30:5fContinuing5fthe5fCommitme
nt
Page5f|5f2
,Balzer5fRiley:5fCommunication5fin5fNursing,5f10th5fEdition
Chapter5f1:5fResponsible,5fAssertive,5fCaring5fCommunication5fin5fNursing
Test5fBank5fMultip
le5fChoice
1. Which5 f statement5 f describes5 f the5 f affective5 f aspect5 f of5 f learning5 f eff
ective5fcommunication5fstrategies?
a. “The5fnurse5fshould5fuse5fclear,5fdirect5fstatements5fusing5fobjective5fwords.”
b. “The5fnurse5fuses5fbody5flanguage5fthat5fis5fcongruent5fwith5fthe5fverbal5fmessage.”
c. “The5fnurse5fbelieves5fthat5fpositive5fcommunication5fstrategies5fbuild5fconfidence.”
d. “The5fnurse5fpractices5fassertive5fand5fresponsible5fcommunication5fstrategies.”
ANS:C
Learning5finvolves5fthree5fdomains:5fthe5fcognitive5faspects5f(understanding5fand5fmeaning),5
faffective5faspects5f(feelings,5fvalues,5fand5fattitudes),5fand5fpsychomotor5faspects5f(physical5f
capability).Learning5fbasic5fcommunication5fskills5finvolves5fthe5fcognitive5fdomain;5fbuildi
ng5fconfidence5fthrough5fa5fbelief5fin5fthe5fvalue5fand5fimpact5fof5fpositive5fcommunication5fis
5fthe5faffective5fdomain;5fand5fputting5fskills5finto5faction5fis5fthe5fpsychomotor5fdomain.DIF:5f
Comprehension5fREF:5fp.5f135fTOP:5fIntegrated5fProcess:5fCommunication5fand5 f Documen
tation5fMSC:5fPsychosocial5fIntegrity
2. The5fnurse5fmanager5fasks5fthe5fstaff5fnurse5fto5fwork5fan5fextra5fshift.5fWhich5frespons
e5fby5fthe5fstaff5fnurse5fis5fassertive5fand5fbased5fon5frational5fbeliefs?
a. “I5fdon’t5fwant5fyou5fupset,5fso5fI5fwill5fwork5fextra.”
b. “Why5fdo5fI5falways5fhave5fto5fcover5fextra5fshifts?”
c. “I5fam5fnot5fable5fto5fwork5fan5fextra5fshift.”
d. “If5fyou5fcan’t5ffind5fanyone5felse,5fI5fwill5fdo5fit.”
Page5f|5f3
, ANS:C
The5fstaff5fnurse5fmay5fturn5fdown5feven5fa5freasonable5frequest;5fan5fassertive5fresponse5favoi
ds5firrational5fbeliefs.5fIrrational5fbeliefs5foccur5fas5fa5fresult5fof5fbeing5fanxious5fabout5fasserti
veness5for5ffocusing5fon5fpossible5fnegative5foutcomes.DIF:5fAnalysis5fREF:5fp.5f85fTOP:5fInt
egrated5fProcess:5fCommunication5fand5fDocumentation5fMSC:5fSafe5fand5fEffective5fCare5f
Environment:5fManagement5fof5fCare
Page5f|5f4
