TEST BANK
Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley
latest, 2025//2026 Exams of Nursing with questions and verified answers.
Page | 1
, Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter8n4:8nUnderstanding8nEach8nOther:8nCommunication8nand8nCul
ture8nChapter8n5:8nDemonstrating8nWarmth
Chapter8n6:8nShowing8nRespect8n
Chapter8n7:8nBeing8nGenuine8nC
hapter8n8:8nBeing8nEmpathetic8n
Chapter8n9:8nUsing8nSelf-
Disclosure8nChapter8n10:8nBeing8
specific8nChapter8n11:8nAsking8n
n
Questions8nChapter8n12:8nExpress
ing8nOpinions8nChapter8n13:8nUsi
ng8nHumor
Chapter8n14:8nEmbracing8nthe8nSpiritual8nJourney8nof8nHealth8nCaring,8nMeaning8nM
aking8nChapter8n15:8nRequesting8nSupport
Chapter8n16:8nOvercoming8nEvaluation8nAnxi
ety8nChapter8n17:8nWorking8nwith8nFeedb
ack8nChapter8n18:8nUsing8nRelaxation8ntech
nique
Chapter8n19:8nIncorporating8nImagery8nin8nProfessional8nPractice8nand8nSelf-
Care8nChapter8n208nIncorporating8nPositive8nSelf-Talk
Chapter8n21:8 n Learning8nto8nWork8nTogether8nin8nGroups
Chapter8n22:8nThe8nChanging8nWorld8nof8nElectronic8nCommunication8n
Chapter8n23:8nLearning8nConfrontation8nskills
Chapter8n24:8nRefusing8nUnreasonable8nRequests
Chapter8n25:8nCommunicating8nAssertively8nand8nResponsibly8nwith8nDistressed8nClients8nand8nColl
eagues8nChapter8n26:8nCommunicating8nAssertively8nand8nResponsibly8nwith8nAggressive8nClients8na
nd8nColleagues8nChapter8n27:8nCommunicating8nAssertively8nand8nResponsibly8nwith8nUnpopular8n
Clients
Chapter8n29:8nCommunicating8nat8nthe8nEnd-of-
Life8nChapter8n30:8nContinuing8nthe8nCommitm
ent
Page8n|8n2
,Balzer8nRiley:8nCommunication8nin8nNursing,8n10th8nEdition
Chapter8n1:8nResponsible,8nAssertive,8nCaring8nCommunication8nin8nNursing
Test8nBank8nMulti
ple8nChoice
1. Which8 n statement8 n describes8 n the8 n affective8 n aspect8 n of8 n learning8 n e
ffective8ncommunication8nstrategies?
a. “The8nnurse8nshould8nuse8nclear,8ndirect8nstatements8nusing8nobjective8nwords.”
b. “The8nnurse8nuses8nbody8nlanguage8nthat8nis8ncongruent8nwith8nthe8nverbal8nmessage.”
c. “The8nnurse8nbelieves8nthat8npositive8ncommunication8nstrategies8nbuild8nconfidence.”
d. “The8nnurse8npractices8nassertive8nand8nresponsible8ncommunication8nstrategies.”
ANS:C
Learning8ninvolves8nthree8ndomains:8nthe8ncognitive8naspects8n(understanding8nand8nmeaning
),8naffective8naspects8n(feelings,8nvalues,8nand8nattitudes),8nand8npsychomotor8naspects8n(physi
cal8ncapability).Learning8nbasic8ncommunication8nskills8ninvolves8nthe8ncognitive8ndomain;8n
building8nconfidence8nthrough8na8nbelief8nin8nthe8nvalue8nand8nimpact8nof8npositive8ncommuni
cation8nis8nthe8naffective8ndomain;8nand8nputting8nskills8ninto8naction8nis8nthe8npsychomotor8nd
omain.DIF:8nComprehension8nREF:8np.8n138nTOP:8nIntegrated8nProcess:8nCommunication8na
nd8 n Documentation8nMSC:8nPsychosocial8nIntegrity
2. The8nnurse8nmanager8nasks8nthe8nstaff8nnurse8nto8nwork8nan8nextra8nshift.8nWhich8nresp
onse8nby8nthe8nstaff8nnurse8nis8nassertive8nand8nbased8non8nrational8nbeliefs?
a. “I8ndon’t8nwant8nyou8nupset,8nso8nI8nwill8nwork8nextra.”
b. “Why8ndo8nI8nalways8nhave8nto8ncover8nextra8nshifts?”
c. “I8nam8nnot8nable8nto8nwork8nan8nextra8nshift.”
d. “If8nyou8ncan’t8nfind8nanyone8nelse,8nI8nwill8ndo8nit.”
Page8n|8n3
, ANS:C
The8nstaff8nnurse8nmay8nturn8ndown8neven8na8nreasonable8nrequest;8nan8nassertive8nresponse8na
voids8nirrational8nbeliefs.8nIrrational8nbeliefs8noccur8nas8na8nresult8nof8nbeing8nanxious8nabout8n
assertiveness8nor8nfocusing8non8npossible8nnegative8noutcomes.DIF:8nAnalysis8nREF:8np.8n88n
TOP:8nIntegrated8nProcess:8nCommunication8nand8nDocumentation8nMSC:8nSafe8nand8nEffec
tive8nCare8nEnvironment:8nManagement8nof8nCare
Page8n|8n4
Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley
latest, 2025//2026 Exams of Nursing with questions and verified answers.
Page | 1
, Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter8n4:8nUnderstanding8nEach8nOther:8nCommunication8nand8nCul
ture8nChapter8n5:8nDemonstrating8nWarmth
Chapter8n6:8nShowing8nRespect8n
Chapter8n7:8nBeing8nGenuine8nC
hapter8n8:8nBeing8nEmpathetic8n
Chapter8n9:8nUsing8nSelf-
Disclosure8nChapter8n10:8nBeing8
specific8nChapter8n11:8nAsking8n
n
Questions8nChapter8n12:8nExpress
ing8nOpinions8nChapter8n13:8nUsi
ng8nHumor
Chapter8n14:8nEmbracing8nthe8nSpiritual8nJourney8nof8nHealth8nCaring,8nMeaning8nM
aking8nChapter8n15:8nRequesting8nSupport
Chapter8n16:8nOvercoming8nEvaluation8nAnxi
ety8nChapter8n17:8nWorking8nwith8nFeedb
ack8nChapter8n18:8nUsing8nRelaxation8ntech
nique
Chapter8n19:8nIncorporating8nImagery8nin8nProfessional8nPractice8nand8nSelf-
Care8nChapter8n208nIncorporating8nPositive8nSelf-Talk
Chapter8n21:8 n Learning8nto8nWork8nTogether8nin8nGroups
Chapter8n22:8nThe8nChanging8nWorld8nof8nElectronic8nCommunication8n
Chapter8n23:8nLearning8nConfrontation8nskills
Chapter8n24:8nRefusing8nUnreasonable8nRequests
Chapter8n25:8nCommunicating8nAssertively8nand8nResponsibly8nwith8nDistressed8nClients8nand8nColl
eagues8nChapter8n26:8nCommunicating8nAssertively8nand8nResponsibly8nwith8nAggressive8nClients8na
nd8nColleagues8nChapter8n27:8nCommunicating8nAssertively8nand8nResponsibly8nwith8nUnpopular8n
Clients
Chapter8n29:8nCommunicating8nat8nthe8nEnd-of-
Life8nChapter8n30:8nContinuing8nthe8nCommitm
ent
Page8n|8n2
,Balzer8nRiley:8nCommunication8nin8nNursing,8n10th8nEdition
Chapter8n1:8nResponsible,8nAssertive,8nCaring8nCommunication8nin8nNursing
Test8nBank8nMulti
ple8nChoice
1. Which8 n statement8 n describes8 n the8 n affective8 n aspect8 n of8 n learning8 n e
ffective8ncommunication8nstrategies?
a. “The8nnurse8nshould8nuse8nclear,8ndirect8nstatements8nusing8nobjective8nwords.”
b. “The8nnurse8nuses8nbody8nlanguage8nthat8nis8ncongruent8nwith8nthe8nverbal8nmessage.”
c. “The8nnurse8nbelieves8nthat8npositive8ncommunication8nstrategies8nbuild8nconfidence.”
d. “The8nnurse8npractices8nassertive8nand8nresponsible8ncommunication8nstrategies.”
ANS:C
Learning8ninvolves8nthree8ndomains:8nthe8ncognitive8naspects8n(understanding8nand8nmeaning
),8naffective8naspects8n(feelings,8nvalues,8nand8nattitudes),8nand8npsychomotor8naspects8n(physi
cal8ncapability).Learning8nbasic8ncommunication8nskills8ninvolves8nthe8ncognitive8ndomain;8n
building8nconfidence8nthrough8na8nbelief8nin8nthe8nvalue8nand8nimpact8nof8npositive8ncommuni
cation8nis8nthe8naffective8ndomain;8nand8nputting8nskills8ninto8naction8nis8nthe8npsychomotor8nd
omain.DIF:8nComprehension8nREF:8np.8n138nTOP:8nIntegrated8nProcess:8nCommunication8na
nd8 n Documentation8nMSC:8nPsychosocial8nIntegrity
2. The8nnurse8nmanager8nasks8nthe8nstaff8nnurse8nto8nwork8nan8nextra8nshift.8nWhich8nresp
onse8nby8nthe8nstaff8nnurse8nis8nassertive8nand8nbased8non8nrational8nbeliefs?
a. “I8ndon’t8nwant8nyou8nupset,8nso8nI8nwill8nwork8nextra.”
b. “Why8ndo8nI8nalways8nhave8nto8ncover8nextra8nshifts?”
c. “I8nam8nnot8nable8nto8nwork8nan8nextra8nshift.”
d. “If8nyou8ncan’t8nfind8nanyone8nelse,8nI8nwill8ndo8nit.”
Page8n|8n3
, ANS:C
The8nstaff8nnurse8nmay8nturn8ndown8neven8na8nreasonable8nrequest;8nan8nassertive8nresponse8na
voids8nirrational8nbeliefs.8nIrrational8nbeliefs8noccur8nas8na8nresult8nof8nbeing8nanxious8nabout8n
assertiveness8nor8nfocusing8non8npossible8nnegative8noutcomes.DIF:8nAnalysis8nREF:8np.8n88n
TOP:8nIntegrated8nProcess:8nCommunication8nand8nDocumentation8nMSC:8nSafe8nand8nEffec
tive8nCare8nEnvironment:8nManagement8nof8nCare
Page8n|8n4
