Mana 445 Exam UPDATED QUESTIONS
AND CORRECT ANSWERS
In the business case for disability management, what is an intangible benefit of effective
disability management and return-to-work programs?
A. Lower WCB premiums
B. Maintenance of high productivity
C. Higher job satisfaction of injured workers
D. Improvement in the company's reputation - CORRECT ANSWER D
According to studies mentioned in the text, what is the range of an organization's payroll
costs relating to workplace disability?
A! 1%-2%
B! 4%-6%
C! 8%-15%
D! 20%-25% - CORRECT ANSWER C
In 2011, in total, approximately how many claims were approved by Workers' Compensation
Boards across Canada?
A! 300,000
B! 400,000
C! 500,000
D! 1,000,000 - CORRECT ANSWER A
For supported and sheltered work, what is likely to be required to meet the duty to
accommodate?
,A. Temporary changes to work tasks and the work environment
B. Temporary changes to work tasks and permanent changes to the work environment
C. Permanent changes to work tasks and temporary changes to the work environment
D. Permanent changes to work tasks and permanent changes to the work environment -
CORRECT ANSWER D
What workplace disability indicator can provide the earliest information about the
effectiveness of the disability management program?
A. Associated costs
B. Worker's quality of life
C. A sustained return to work
D. Duration of the work disability - CORRECT ANSWER B
Pareto analysis is also known as the 80/20 rule; historically 20% of
people/equipment/customers account for 80% of outcomes. In what disability management
best practice would Pareto analysis be a useful tool?
A. Early intervention
B. Prevention focus
C. Work accommodation
D. People-focused climate - CORRECT ANSWER B
What is an example of light-duty work, assigned due to a back injury, which does not involve
work hardening?
A. A chef taking a leave of absence to write a cookbook
B. A hairdresser resuming work on a part-time basis
C. A road worker shifting to the road signal part of the crew (stop/go signal)
D. A nurse taking a new job in over the phone healthcare (Telehealth) - CORRECT
ANSWER C
, What was the key event in Vancouver Coastal Health's overhaul of their disability
management program?
A. Bringing the program in-house
B. Allocating more resources to the program
C. Getting buy-in from senior management
D. Working with the union on early intervention - CORRECT ANSWER A
What is another term for "gradual work exposure"?
A. Work trials
B. Work hardening
C. Work rehabilitation
D. Phased return to work - CORRECT ANSWER B
Who has less power in the return-to-work decision than in the past?
A. The union
B. The injured worker
C. The insurance company
D. The employee's physician - CORRECT ANSWER D
How does case management facilitate the recovery of an injured worker?
A. Through arrangement of quick, low-cost treatment
B. By motivating them to want to return to work
C. By coordinating care from different providers
D. By working with stakeholders on job redesign - CORRECT ANSWER C
AND CORRECT ANSWERS
In the business case for disability management, what is an intangible benefit of effective
disability management and return-to-work programs?
A. Lower WCB premiums
B. Maintenance of high productivity
C. Higher job satisfaction of injured workers
D. Improvement in the company's reputation - CORRECT ANSWER D
According to studies mentioned in the text, what is the range of an organization's payroll
costs relating to workplace disability?
A! 1%-2%
B! 4%-6%
C! 8%-15%
D! 20%-25% - CORRECT ANSWER C
In 2011, in total, approximately how many claims were approved by Workers' Compensation
Boards across Canada?
A! 300,000
B! 400,000
C! 500,000
D! 1,000,000 - CORRECT ANSWER A
For supported and sheltered work, what is likely to be required to meet the duty to
accommodate?
,A. Temporary changes to work tasks and the work environment
B. Temporary changes to work tasks and permanent changes to the work environment
C. Permanent changes to work tasks and temporary changes to the work environment
D. Permanent changes to work tasks and permanent changes to the work environment -
CORRECT ANSWER D
What workplace disability indicator can provide the earliest information about the
effectiveness of the disability management program?
A. Associated costs
B. Worker's quality of life
C. A sustained return to work
D. Duration of the work disability - CORRECT ANSWER B
Pareto analysis is also known as the 80/20 rule; historically 20% of
people/equipment/customers account for 80% of outcomes. In what disability management
best practice would Pareto analysis be a useful tool?
A. Early intervention
B. Prevention focus
C. Work accommodation
D. People-focused climate - CORRECT ANSWER B
What is an example of light-duty work, assigned due to a back injury, which does not involve
work hardening?
A. A chef taking a leave of absence to write a cookbook
B. A hairdresser resuming work on a part-time basis
C. A road worker shifting to the road signal part of the crew (stop/go signal)
D. A nurse taking a new job in over the phone healthcare (Telehealth) - CORRECT
ANSWER C
, What was the key event in Vancouver Coastal Health's overhaul of their disability
management program?
A. Bringing the program in-house
B. Allocating more resources to the program
C. Getting buy-in from senior management
D. Working with the union on early intervention - CORRECT ANSWER A
What is another term for "gradual work exposure"?
A. Work trials
B. Work hardening
C. Work rehabilitation
D. Phased return to work - CORRECT ANSWER B
Who has less power in the return-to-work decision than in the past?
A. The union
B. The injured worker
C. The insurance company
D. The employee's physician - CORRECT ANSWER D
How does case management facilitate the recovery of an injured worker?
A. Through arrangement of quick, low-cost treatment
B. By motivating them to want to return to work
C. By coordinating care from different providers
D. By working with stakeholders on job redesign - CORRECT ANSWER C
