TEST BANK
Business and Professional Communication | 2nd Edition
by Kory Floyd, Peter Cardon
TE
ST
SO
LU
TI
O
N
,Table of Content
CHAPTER 1: Communicating for Professional Success
CHAPTER 2: Culture, Diversity, and Global Engagement
CHAPTER 3: Verbal and Nonverbal Messages
CHAPTER 4: Listening and Learning
CHAPTER 5: Perspective Taking
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CHAPTER 6: Effective Team Communication
CHAPTER 7: Effective Meetings
CHAPTER 8: Career Communication
ST
CHAPTER 9: Interviewing Successfully
CHAPTER 10: Writing across Media
CHAPTER 11: Major Goals for Presentations
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CHAPTER 12: Planning and Crafting Presentations
CHAPTER 13: Finding Support for Your Presentation Goals
CHAPTER 14: Rehearsing and Delivering Successful Presentations
LU
TI
O
N
,Student name:__________
Communication can most usefully be understood as a(n)
innate human ability.
art form for which a chosen few possess raw talent.
skill acquired gradually through practice.
TE
blunt tool that will always fail to accomplish its goal.
task that can be accomplished only in written rather than verbal form.
ST
One reason we communicate is to strengthen our bond with people close to us or, in other words,
to serve our __________ needs.
relational
SO
identity
informational
instrumental
transactional
LU
When Ferdinand interacts with friends and family through text messaging, he uses slang and
other informal language. While at work, he uses more professional, formal language in his
TI
emails. In this sense, Ferdinand is using language to meet his__________ needs.
relational
O
identity
informational
N
instrumental
transactional
Version 1 1
, When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
relational
identity
informational
TE
instrumental
transactional
ST
Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________ needs.
relational
SO
identity
fundamental
instrumental
transactional
LU
At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients until it
has been approved by the chief marketing officer. This is an example of a(n)__________ rule.
TI
implicit
abstract
O
nonverbal
explicit
N
dimensional
Unspoken rules about communication behavior, such as knowing not to bother your boss while
she has her office door closed, are known as
Version 1 2
Business and Professional Communication | 2nd Edition
by Kory Floyd, Peter Cardon
TE
ST
SO
LU
TI
O
N
,Table of Content
CHAPTER 1: Communicating for Professional Success
CHAPTER 2: Culture, Diversity, and Global Engagement
CHAPTER 3: Verbal and Nonverbal Messages
CHAPTER 4: Listening and Learning
CHAPTER 5: Perspective Taking
TE
CHAPTER 6: Effective Team Communication
CHAPTER 7: Effective Meetings
CHAPTER 8: Career Communication
ST
CHAPTER 9: Interviewing Successfully
CHAPTER 10: Writing across Media
CHAPTER 11: Major Goals for Presentations
SO
CHAPTER 12: Planning and Crafting Presentations
CHAPTER 13: Finding Support for Your Presentation Goals
CHAPTER 14: Rehearsing and Delivering Successful Presentations
LU
TI
O
N
,Student name:__________
Communication can most usefully be understood as a(n)
innate human ability.
art form for which a chosen few possess raw talent.
skill acquired gradually through practice.
TE
blunt tool that will always fail to accomplish its goal.
task that can be accomplished only in written rather than verbal form.
ST
One reason we communicate is to strengthen our bond with people close to us or, in other words,
to serve our __________ needs.
relational
SO
identity
informational
instrumental
transactional
LU
When Ferdinand interacts with friends and family through text messaging, he uses slang and
other informal language. While at work, he uses more professional, formal language in his
TI
emails. In this sense, Ferdinand is using language to meet his__________ needs.
relational
O
identity
informational
N
instrumental
transactional
Version 1 1
, When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
relational
identity
informational
TE
instrumental
transactional
ST
Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________ needs.
relational
SO
identity
fundamental
instrumental
transactional
LU
At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients until it
has been approved by the chief marketing officer. This is an example of a(n)__________ rule.
TI
implicit
abstract
O
nonverbal
explicit
N
dimensional
Unspoken rules about communication behavior, such as knowing not to bother your boss while
she has her office door closed, are known as
Version 1 2
