A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the
following symptoms would indicate if this is a RAM issue? - ANSWER Continuous
reboots
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would
like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is
repairable before committing to a price? (Choose two.) - ANSWER Remove the case
and organize the parts.
Document the screw locations.
Which of the following peripherals would a company use to take inventory quickly and
update price tags for products? (Choose two.) - ANSWER Barcode scanner
Magnetic reader
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the
printer settings? - ANSWER Duplex
A user is unable to access websites and has reported connectivity issues with pop-ups on the
screen. A technician removes malware, and then is able to ping the router and access the
websites.
Which of the following NEXT steps should the technician perform in troubleshooting this
issue? (Choose two.) - ANSWER Document findings, actions, and outcomes.
1
,Run a virus scan.
A user is no longer able to browse the Internet after returning from vacation. The user is
able to log in and navigate to the local intranet, but not to any outside sites. A technician
pings a well-known website by name but gets no reply. The technician then pings its IP
address and gets a reply.
Which of the following commands will MOST likely resolve the issue? -
ANSWER ipconfig /flushdns
A technician is determining the specifications for a desktop computer that will be used at
trade shows all over the world. The computer will have the maximum amount of RAM. The
CPU, GPU, and storage will be typical of a business workstation.
Which of the following system parameters is the MOST important for the technician to
consider when choosing a power supply? - ANSWER Input voltage
Ann, an accountant, reports that after turning on her new laptop, she received a message
stating her IP address is already in use on the system. She tried going back to her old
desktop, which she now only uses for email, but received the same message. The technician
checks the account and sees a comment that Ann requires a special network setup to
connect to the banking software. Which of the following should the technician do to resolve
the issue? - ANSWER Set the laptop configuration to DHCP to prevent conflicts.
A customer wants to purchase a new home computer. The machine will mainly be used for
Internet browsing and streaming video, except on weekends when the customer's son will
use it to play games with friends.
Which of the following should the technician focus on to meet these requirements? (Choose
two.) - ANSWER Four-core processor
16GB DDR2 memory
Which of the following cable types should be used to connect a cable modem to a SOHO
router? - ANSWER Ethernet
2
, Which of the following channels would commonly be used on an 802.11 wireless network? -
ANSWER 6
A technician is troubleshooting a Windows CAD workstation that is running slow. The
computer uses RAID 10 and has dual GPU cards. The user states that the same application
runs faster on an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the problem? -
ANSWER Check the event log for any cache issues.
A business owner wants to provide security to laptop users with the ability to charge their
devices, access corporate LAN resources, and allow for a variety of other removable
hardware.
Which of the following devices would BEST meet the owner's needs? -
ANSWER Docking station
A technician has noticed that when at company headquarters the laptop connection to the
Internet is more responsive than when using the company-provided phone as a hotspot. The
technician updated the drivers on the WiFi NIC without resolution and then verified the
configuration on the WiFi was correct.
Which of the following configurations could cause the decreased performance? -
ANSWER The connection is throttled.
An associate is seeking advice on which device to purchase for a friend who is a business
owner. The friend needs the ability to chart activity while keeping in contact with the home
office.
Which of the following would be the BEST recommendation? - ANSWER Smart watch
A technician is replacing a broken screen on a new company laptop but does not have repair
information from the vendor.Which of the following is the BEST way to proceed? -
ANSWER Document and label the cable and screw locations.
3
following symptoms would indicate if this is a RAM issue? - ANSWER Continuous
reboots
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would
like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is
repairable before committing to a price? (Choose two.) - ANSWER Remove the case
and organize the parts.
Document the screw locations.
Which of the following peripherals would a company use to take inventory quickly and
update price tags for products? (Choose two.) - ANSWER Barcode scanner
Magnetic reader
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the
printer settings? - ANSWER Duplex
A user is unable to access websites and has reported connectivity issues with pop-ups on the
screen. A technician removes malware, and then is able to ping the router and access the
websites.
Which of the following NEXT steps should the technician perform in troubleshooting this
issue? (Choose two.) - ANSWER Document findings, actions, and outcomes.
1
,Run a virus scan.
A user is no longer able to browse the Internet after returning from vacation. The user is
able to log in and navigate to the local intranet, but not to any outside sites. A technician
pings a well-known website by name but gets no reply. The technician then pings its IP
address and gets a reply.
Which of the following commands will MOST likely resolve the issue? -
ANSWER ipconfig /flushdns
A technician is determining the specifications for a desktop computer that will be used at
trade shows all over the world. The computer will have the maximum amount of RAM. The
CPU, GPU, and storage will be typical of a business workstation.
Which of the following system parameters is the MOST important for the technician to
consider when choosing a power supply? - ANSWER Input voltage
Ann, an accountant, reports that after turning on her new laptop, she received a message
stating her IP address is already in use on the system. She tried going back to her old
desktop, which she now only uses for email, but received the same message. The technician
checks the account and sees a comment that Ann requires a special network setup to
connect to the banking software. Which of the following should the technician do to resolve
the issue? - ANSWER Set the laptop configuration to DHCP to prevent conflicts.
A customer wants to purchase a new home computer. The machine will mainly be used for
Internet browsing and streaming video, except on weekends when the customer's son will
use it to play games with friends.
Which of the following should the technician focus on to meet these requirements? (Choose
two.) - ANSWER Four-core processor
16GB DDR2 memory
Which of the following cable types should be used to connect a cable modem to a SOHO
router? - ANSWER Ethernet
2
, Which of the following channels would commonly be used on an 802.11 wireless network? -
ANSWER 6
A technician is troubleshooting a Windows CAD workstation that is running slow. The
computer uses RAID 10 and has dual GPU cards. The user states that the same application
runs faster on an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the problem? -
ANSWER Check the event log for any cache issues.
A business owner wants to provide security to laptop users with the ability to charge their
devices, access corporate LAN resources, and allow for a variety of other removable
hardware.
Which of the following devices would BEST meet the owner's needs? -
ANSWER Docking station
A technician has noticed that when at company headquarters the laptop connection to the
Internet is more responsive than when using the company-provided phone as a hotspot. The
technician updated the drivers on the WiFi NIC without resolution and then verified the
configuration on the WiFi was correct.
Which of the following configurations could cause the decreased performance? -
ANSWER The connection is throttled.
An associate is seeking advice on which device to purchase for a friend who is a business
owner. The friend needs the ability to chart activity while keeping in contact with the home
office.
Which of the following would be the BEST recommendation? - ANSWER Smart watch
A technician is replacing a broken screen on a new company laptop but does not have repair
information from the vendor.Which of the following is the BEST way to proceed? -
ANSWER Document and label the cable and screw locations.
3
