1) A specialized field which works on engineering the work environment is: A. industrial
existentialism. B. ergonomics. C. environmentalism. D. engineering design -
ANSWER B. ergonomics.
2) A primary advantage of unstructured versus structured interviewing techniques is that: A.
structured interviews take less time B. in an unstructured interview, the interviewer can ask
follow-up questions and pursue points of interest as they develop C. unstructured interviews
are in compliance with EEOC regulations, whereas structured interviews are not D.
unstructured interviews are more cost effective - ANSWER B. in an unstructured
interview, the interviewer can ask follow-up questions and pursue points of interest as they
develop
3) A common repatriation problem for international companies is that: A. repatriation
usually precipitates employee grievances B. there is usually high employee turnover
following repatriation C. repatriated employees usually demand significantly higher salaries
D. repatriated employees generally do not wish to return to the U.S. - ANSWER B.
there is usually high employee turnover following repatriation
4) If an OSHA inspector shows up at the workplace, the first step an HR professional should
take is: A. check and verify the inspector's credentials B. close the workplace and send the
employees home C. deny any violation noted by the inspector D. secure all health and safety
related company records in a locked location - ANSWER A. check and verify the
inspector's credentials
5) Comparing the expense of a program versus its projected and identifiable results is using
which planning technique? A. Zero-based budgeting B. MBO C. Cost-benefit analysis D.
Variable budgeting - ANSWER C. Cost-benefit analysis
1
,6) Frederick Taylor is noted for his contribution to: A. performance appraisal systems B.
"humanizing" the workplace C. Making the work process more efficient and less fatiguing D.
Pension reform - ANSWER C. Making the work process more efficient and less
fatiguing
7) An HR professional is investigating reasons for job turnover among company employees
moving from one job or department to another. Which data collection method would
provide the information without interdepartmental conflicts? A. Surveys to all employees
who have changed positions within the last year. B. Group interviews with employees and
previous supervisors to discuss reasons for job changes. C. Search through performance
appraisal files and personnel records to learn reasons for job turnover within the company.
D. Questionnaires distributed only to employees who have changed positions -
ANSWER C. Search through performance appraisal files and personnel records to learn
reasons for job turnover within the company.
8) Of the following, the weakest tool for predicting an applicant's job performance is the: A.
application form B. proficiency test C. interview D. prior work reference - ANSWER C.
interview
9) Keeping a record of all employees and listing significant successes and failures of each
describe which method? A. critical incident B. MBO C. Essay form D. Field review -
ANSWER A. critical incident
10) Which of the following pieces of federal legislation is considered pro management? A.
Wagner Act B. National Industrial Recovery Act C. Railway Recovery Act D. Taft-Hartley Act -
ANSWER D. Taft-Hartley Act
11) The most important element in defending an organization's position in a disciplinary
action is to demonstrate that: A. the employee has been warned B. the employee knew the
rules before the infraction C. an example was needed to eliminate or reduce similar
misbehavior D. progressive discipline has been applied consistent with policy and past
practice - ANSWER D. progressive discipline has been applied consistent with policy
and past practice
2
, 12) Which of the following would be considered nontaxable indirect compensation? A.
Employee discounts on employer goods or services B. Employer-paid group-term life
insurance over $50,000 C. Personal use of a company car D. Severance pay -
ANSWER A. Employee discounts on employer goods or services
13) The lowest dose level at which toxic effects of a material can be demonstrated is called:
A. the adverse impact level B. the toxicity level C. the lethal level D. the just-toxic amount -
ANSWER B. the toxicity level
14) Which type of organizational structure creates a dual chain of command? A. Line and
staff B. Functional C. Matrix D. Vertical - ANSWER C. Matrix
15) The use of an aptitude test in the selection process best predicts: A. skill level B. job
knowledge C. manual dexterity D. training performance - ANSWER D. training
performance
16) A company is in the process of establishing formal compensation policies and practices.
This company is in which phase of the organizational cycle? A. Introduction B. Transition C.
Growth D. Maturity - ANSWER D. Maturity
17) The first step in the job analysis process entails: A. deciding how the organization will use
the information collected B. writing new job descriptions for all current employees C.
comparing old job descriptions with new job specifications D. replacing job descriptions with
job specifications - ANSWER A. deciding how the organization will use the information
collected
18) A process that aims to improve the performance and interaction within a specific group
of employees is: A. teambuilding B. a Scanlon plan C. human factors engineering D. survey
research - ANSWER A. teambuilding
19) Which of the following is a primary advantage of a balanced scorecard? A. It separates
business strategy from day-to-day activities. B. It relates performance of business functions
to the organization's mission. C. It focuses on financial measurements and hard data results.
3
existentialism. B. ergonomics. C. environmentalism. D. engineering design -
ANSWER B. ergonomics.
2) A primary advantage of unstructured versus structured interviewing techniques is that: A.
structured interviews take less time B. in an unstructured interview, the interviewer can ask
follow-up questions and pursue points of interest as they develop C. unstructured interviews
are in compliance with EEOC regulations, whereas structured interviews are not D.
unstructured interviews are more cost effective - ANSWER B. in an unstructured
interview, the interviewer can ask follow-up questions and pursue points of interest as they
develop
3) A common repatriation problem for international companies is that: A. repatriation
usually precipitates employee grievances B. there is usually high employee turnover
following repatriation C. repatriated employees usually demand significantly higher salaries
D. repatriated employees generally do not wish to return to the U.S. - ANSWER B.
there is usually high employee turnover following repatriation
4) If an OSHA inspector shows up at the workplace, the first step an HR professional should
take is: A. check and verify the inspector's credentials B. close the workplace and send the
employees home C. deny any violation noted by the inspector D. secure all health and safety
related company records in a locked location - ANSWER A. check and verify the
inspector's credentials
5) Comparing the expense of a program versus its projected and identifiable results is using
which planning technique? A. Zero-based budgeting B. MBO C. Cost-benefit analysis D.
Variable budgeting - ANSWER C. Cost-benefit analysis
1
,6) Frederick Taylor is noted for his contribution to: A. performance appraisal systems B.
"humanizing" the workplace C. Making the work process more efficient and less fatiguing D.
Pension reform - ANSWER C. Making the work process more efficient and less
fatiguing
7) An HR professional is investigating reasons for job turnover among company employees
moving from one job or department to another. Which data collection method would
provide the information without interdepartmental conflicts? A. Surveys to all employees
who have changed positions within the last year. B. Group interviews with employees and
previous supervisors to discuss reasons for job changes. C. Search through performance
appraisal files and personnel records to learn reasons for job turnover within the company.
D. Questionnaires distributed only to employees who have changed positions -
ANSWER C. Search through performance appraisal files and personnel records to learn
reasons for job turnover within the company.
8) Of the following, the weakest tool for predicting an applicant's job performance is the: A.
application form B. proficiency test C. interview D. prior work reference - ANSWER C.
interview
9) Keeping a record of all employees and listing significant successes and failures of each
describe which method? A. critical incident B. MBO C. Essay form D. Field review -
ANSWER A. critical incident
10) Which of the following pieces of federal legislation is considered pro management? A.
Wagner Act B. National Industrial Recovery Act C. Railway Recovery Act D. Taft-Hartley Act -
ANSWER D. Taft-Hartley Act
11) The most important element in defending an organization's position in a disciplinary
action is to demonstrate that: A. the employee has been warned B. the employee knew the
rules before the infraction C. an example was needed to eliminate or reduce similar
misbehavior D. progressive discipline has been applied consistent with policy and past
practice - ANSWER D. progressive discipline has been applied consistent with policy
and past practice
2
, 12) Which of the following would be considered nontaxable indirect compensation? A.
Employee discounts on employer goods or services B. Employer-paid group-term life
insurance over $50,000 C. Personal use of a company car D. Severance pay -
ANSWER A. Employee discounts on employer goods or services
13) The lowest dose level at which toxic effects of a material can be demonstrated is called:
A. the adverse impact level B. the toxicity level C. the lethal level D. the just-toxic amount -
ANSWER B. the toxicity level
14) Which type of organizational structure creates a dual chain of command? A. Line and
staff B. Functional C. Matrix D. Vertical - ANSWER C. Matrix
15) The use of an aptitude test in the selection process best predicts: A. skill level B. job
knowledge C. manual dexterity D. training performance - ANSWER D. training
performance
16) A company is in the process of establishing formal compensation policies and practices.
This company is in which phase of the organizational cycle? A. Introduction B. Transition C.
Growth D. Maturity - ANSWER D. Maturity
17) The first step in the job analysis process entails: A. deciding how the organization will use
the information collected B. writing new job descriptions for all current employees C.
comparing old job descriptions with new job specifications D. replacing job descriptions with
job specifications - ANSWER A. deciding how the organization will use the information
collected
18) A process that aims to improve the performance and interaction within a specific group
of employees is: A. teambuilding B. a Scanlon plan C. human factors engineering D. survey
research - ANSWER A. teambuilding
19) Which of the following is a primary advantage of a balanced scorecard? A. It separates
business strategy from day-to-day activities. B. It relates performance of business functions
to the organization's mission. C. It focuses on financial measurements and hard data results.
3
