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MAN4162 Chapter 4 Questions and
Correct Answers/ Latest Update / Already
Graded
Which among the following gestures is most likely to signal skepticism
or doubt?
- crossing arms
- fidgeting
- raising an eyebrow
- pointing a finger
Ans: raising an eyebrow
The number of words spoken per minute is call _____ of _____.`
Ans: rate
speech
Verbal fillers are often used by speakers uncomfortable with _____ in a
conversation.
- semantics
- inflection
- interference
All rights reserved © 2025/ 2026 |
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- silence
Ans: silence
The unintentional misuse of a word is called a(n) _____.
- metaphor
- simile
- malapropism
- paralanguage
Ans: malapropism
Through their appearance and grooming habits, customer-service
executives _____.
- project an image of the organization
- make their organization's environment independent of the
customer's environment
- make their hygiene independent of the organization's customer
environment
- make themselves independent of the customer environment
Ans: project an image of the organization
All rights reserved © 2025/ 2026 |
MAN4162 Chapter 4 Questions and
Correct Answers/ Latest Update / Already
Graded
Which among the following gestures is most likely to signal skepticism
or doubt?
- crossing arms
- fidgeting
- raising an eyebrow
- pointing a finger
Ans: raising an eyebrow
The number of words spoken per minute is call _____ of _____.`
Ans: rate
speech
Verbal fillers are often used by speakers uncomfortable with _____ in a
conversation.
- semantics
- inflection
- interference
All rights reserved © 2025/ 2026 |
, Page |2
- silence
Ans: silence
The unintentional misuse of a word is called a(n) _____.
- metaphor
- simile
- malapropism
- paralanguage
Ans: malapropism
Through their appearance and grooming habits, customer-service
executives _____.
- project an image of the organization
- make their organization's environment independent of the
customer's environment
- make their hygiene independent of the organization's customer
environment
- make themselves independent of the customer environment
Ans: project an image of the organization
All rights reserved © 2025/ 2026 |
