PUBLIX DELI LATEST
MANAGEMENT TEST
What 4 categories are on a customer ID sticker? - ANSWERS-1. Order
number
2. Name
3. Address
4. Phone number
What approach should you use when confronting an angry customer? -
ANSWERS-The "CALM" approach
What does "CALM" stand for? - ANSWERS-C- stay Calm
A- Apologize for the problem
L- Listen with empathy
M- Make it right
What are the Boars Head 5 steps to great customer service? -
ANSWERS-1. Greeting
2.Suggestive Sell
3.Slice, Show, Offer
4. Companion Sell
END OF
PAGE
1
, PUBLIX DELI LATEST
MANAGEMENT TEST
5. Gracious Close
What are the day stickers called that we put on the bulk meat? -
ANSWERS-8 day stickers
What are the eight main types of food allergens? - ANSWERS-1.
Peanuts
2. Tree nuts ( walnuts, pecans, almonds)
3. Milk
4. Eggs
5. Fish
6. Shellfish (shrimp, crayfish, lobster, crab)
7. Soy
8. Wheat
Other common allergies are sesame seeds, sulfates, monosodium
glutamate (MSG)
What are the rules for food storage? - ANSWERS-Store organic product
over all other products
END OF
PAGE
2
, PUBLIX DELI LATEST
MANAGEMENT TEST
Store cooked product over raw product
Beef over pork
Pork over chicken
What are the rules for storing chemicals? - ANSWERS-Chemicals
should be stored away from food products and supplies. If you cant,
always store the food products and supplies above the chemicals.
What are the stickers we use for platters called? - ANSWERS-Customer
ID stickers
What are you supposed to use to clean up a gasoline spill in case of an
emergency? - ANSWERS-Cat litter
What container does cold pack tenders go in? - ANSWERS-24 oz
microwaveable container
What does MSDS stand for? And what is Publix's variant of it? -
ANSWERS-Material Safety Data Sheet; SDS
END OF
PAGE
3
MANAGEMENT TEST
What 4 categories are on a customer ID sticker? - ANSWERS-1. Order
number
2. Name
3. Address
4. Phone number
What approach should you use when confronting an angry customer? -
ANSWERS-The "CALM" approach
What does "CALM" stand for? - ANSWERS-C- stay Calm
A- Apologize for the problem
L- Listen with empathy
M- Make it right
What are the Boars Head 5 steps to great customer service? -
ANSWERS-1. Greeting
2.Suggestive Sell
3.Slice, Show, Offer
4. Companion Sell
END OF
PAGE
1
, PUBLIX DELI LATEST
MANAGEMENT TEST
5. Gracious Close
What are the day stickers called that we put on the bulk meat? -
ANSWERS-8 day stickers
What are the eight main types of food allergens? - ANSWERS-1.
Peanuts
2. Tree nuts ( walnuts, pecans, almonds)
3. Milk
4. Eggs
5. Fish
6. Shellfish (shrimp, crayfish, lobster, crab)
7. Soy
8. Wheat
Other common allergies are sesame seeds, sulfates, monosodium
glutamate (MSG)
What are the rules for food storage? - ANSWERS-Store organic product
over all other products
END OF
PAGE
2
, PUBLIX DELI LATEST
MANAGEMENT TEST
Store cooked product over raw product
Beef over pork
Pork over chicken
What are the rules for storing chemicals? - ANSWERS-Chemicals
should be stored away from food products and supplies. If you cant,
always store the food products and supplies above the chemicals.
What are the stickers we use for platters called? - ANSWERS-Customer
ID stickers
What are you supposed to use to clean up a gasoline spill in case of an
emergency? - ANSWERS-Cat litter
What container does cold pack tenders go in? - ANSWERS-24 oz
microwaveable container
What does MSDS stand for? And what is Publix's variant of it? -
ANSWERS-Material Safety Data Sheet; SDS
END OF
PAGE
3
