CPI NON-VIOLENT CRISIS INTERVENTION
TRAINING/CPI CERTIFICATION EXAM
QUESTIONS AND ANSWERS
Integrated Experience-Behavior Influence Behavior - ANSWER-Being aware of
your own attitudes and perceptions and remaining in control of your own behavior,
you increase likelihood of successful intervention.
Precipitating Factors-Factors influencing a person's behavior - ANSWER-Internal
and External causes of behavior vower which little or no control.
Rational Detachment - ANSWER-Recognizing the need to remain professional by
managing your own behavior and attitude. Not taking the behaviors and attitudes
of others personally.
Forms of Communication - ANSWER-Verbal, Paraverbal, Nonverbal
Verbal - ANSWER-the words you use to send messages
Paraverbal - ANSWER-tone, volume, and rhythm of speech, using caring and
relates to the way you say things and does not include the words you use
Nonverbal - ANSWER-personal space, body language, communication through
touch, and listening with empathy
What are there crisis development/behavior levels? - ANSWER-Anxiety,
Defensive, Risk Behavior, Tension Reduction
What are staff attitudes/approaches? - ANSWER-Supportive, Directive, Safety
Interventions and Therapeutic Rapport
What does the Verbal Escalation Continuum consist of? - ANSWER-Release,
Intimidation, Refusal, Tension Reduction, and Questioning
Release - ANSWER-Verbal and emotional outburst: screaming, swearing and high
energy output
, Release Intervention would be? - ANSWER-if possible, remove the audience or
the person. Give directives that are nonthreatening and use an understanding,
reasonable approach
Intimidation - ANSWER-individual verbally and or nonverbally threatening staff
in some manner.
Intimidation Intervention - ANSWER-take all threats seriously, seek assistance and
wait for colleagues to arrive
Tension Reduction - ANSWER-Decrease in physical and emotional energy
Tension Reduction Intervention - ANSWER-Establish therapeutic Rapport. Re-
establish the relationship
Questioning - ANSWER-Information seeking and Challenging
Information-seeking - ANSWER-a rational question seeking a rational response
Information-seeking intervention - ANSWER-give a rational response
Challenging - ANSWER-questioning authority, attempting to draw stuff into a
power struggle.
Challenging Intervention - ANSWER-Downplay the challenge. stick to the topic
Interrupt and Indirect - ANSWER-Juan, you’re shouting. redirect please speak
quietly. Thank you.
When and then pattern - ANSWER-Juan, when you lower your voice, then I'll be
able to address your concerns
If and then pattern - ANSWER-Juan, if you lower your voice, then I'll be able to
address your concerns
,Fail Safe Choice - ANSWER-Juan, would you like to talk about this now or later
in private?
Physical Skill Review Framework - ANSWER-S.A.F. E
SAFE-Safe - ANSWER-In what way does the specific intervention enable le you
to maximize safety and minimize harm?
SAFE-Effective - ANSWER-What makes your intervention effective?
SAFE-Acceptable - ANSWER-How would this be viewed as an acceptable
response risk behavior?
SAFE-Transferrable - ANSWER-How can you transfer the principles back into
your workplace?
Supportive - ANSWER-An empathic, nonjudgmental approach
Defensive - ANSWER-Protecting oneself from a real or perceived challenge.
Shouting, putting head down, asking why are you asking me to do that
Directive - ANSWER-providing clear direction or instruction
Risk Behavior - ANSWER-Behavior that presents an imminent or immediate risk
to self or others
Safety Interventions - ANSWER-Non-restrictive and restrictive strategies to
maximize safety and minimize harm
Tension Reduction - ANSWER-Decrease in physical and emotional energy
Therapeutic Rapport - ANSWER-Re-establish relationship with student
What are CPI Values and Philosophy? - ANSWER-Care, Welfare, Safety, and
Security
, CPI CERTIFICATION EXAM
Safety services are - ANSWER-to control danger threats
Once you identify danger threats you - ANSWER-consult with a supervisor, create
a safety plan
Chapter 39 protects children from - ANSWER-exploitation, abuse, neglect, and
abandonment
When removing a child - ANSWER-allow the child to say goodbye to the parents
and ask the parents for assistance packing his/her stuff
Adjudicatory hearing determines - ANSWER-If the child has been abused,
abandoned, or neglected
In determining a caregiver has sufficient emotional capacity, you must find the
caregiver has demonstrated the following emotional maturity: - ANSWER-meets
own emotional needs; intellectually able; control impulses
A good Present Danger plan - ANSWER-protects the child
When summarizing the domains in the FFA you take into consideration
information given by: - ANSWER-alleged perpetrator; collateral; observations
After completing the FFA; if the child status is Safe, you can - ANSWER-close the
case; refer family to Diversion (community services) if necessary
Crisis intervention Service are to be provided when: - ANSWER-When the family
needs it
Treatment services are provided when: - ANSWER-The case goes to case
management Org
TRAINING/CPI CERTIFICATION EXAM
QUESTIONS AND ANSWERS
Integrated Experience-Behavior Influence Behavior - ANSWER-Being aware of
your own attitudes and perceptions and remaining in control of your own behavior,
you increase likelihood of successful intervention.
Precipitating Factors-Factors influencing a person's behavior - ANSWER-Internal
and External causes of behavior vower which little or no control.
Rational Detachment - ANSWER-Recognizing the need to remain professional by
managing your own behavior and attitude. Not taking the behaviors and attitudes
of others personally.
Forms of Communication - ANSWER-Verbal, Paraverbal, Nonverbal
Verbal - ANSWER-the words you use to send messages
Paraverbal - ANSWER-tone, volume, and rhythm of speech, using caring and
relates to the way you say things and does not include the words you use
Nonverbal - ANSWER-personal space, body language, communication through
touch, and listening with empathy
What are there crisis development/behavior levels? - ANSWER-Anxiety,
Defensive, Risk Behavior, Tension Reduction
What are staff attitudes/approaches? - ANSWER-Supportive, Directive, Safety
Interventions and Therapeutic Rapport
What does the Verbal Escalation Continuum consist of? - ANSWER-Release,
Intimidation, Refusal, Tension Reduction, and Questioning
Release - ANSWER-Verbal and emotional outburst: screaming, swearing and high
energy output
, Release Intervention would be? - ANSWER-if possible, remove the audience or
the person. Give directives that are nonthreatening and use an understanding,
reasonable approach
Intimidation - ANSWER-individual verbally and or nonverbally threatening staff
in some manner.
Intimidation Intervention - ANSWER-take all threats seriously, seek assistance and
wait for colleagues to arrive
Tension Reduction - ANSWER-Decrease in physical and emotional energy
Tension Reduction Intervention - ANSWER-Establish therapeutic Rapport. Re-
establish the relationship
Questioning - ANSWER-Information seeking and Challenging
Information-seeking - ANSWER-a rational question seeking a rational response
Information-seeking intervention - ANSWER-give a rational response
Challenging - ANSWER-questioning authority, attempting to draw stuff into a
power struggle.
Challenging Intervention - ANSWER-Downplay the challenge. stick to the topic
Interrupt and Indirect - ANSWER-Juan, you’re shouting. redirect please speak
quietly. Thank you.
When and then pattern - ANSWER-Juan, when you lower your voice, then I'll be
able to address your concerns
If and then pattern - ANSWER-Juan, if you lower your voice, then I'll be able to
address your concerns
,Fail Safe Choice - ANSWER-Juan, would you like to talk about this now or later
in private?
Physical Skill Review Framework - ANSWER-S.A.F. E
SAFE-Safe - ANSWER-In what way does the specific intervention enable le you
to maximize safety and minimize harm?
SAFE-Effective - ANSWER-What makes your intervention effective?
SAFE-Acceptable - ANSWER-How would this be viewed as an acceptable
response risk behavior?
SAFE-Transferrable - ANSWER-How can you transfer the principles back into
your workplace?
Supportive - ANSWER-An empathic, nonjudgmental approach
Defensive - ANSWER-Protecting oneself from a real or perceived challenge.
Shouting, putting head down, asking why are you asking me to do that
Directive - ANSWER-providing clear direction or instruction
Risk Behavior - ANSWER-Behavior that presents an imminent or immediate risk
to self or others
Safety Interventions - ANSWER-Non-restrictive and restrictive strategies to
maximize safety and minimize harm
Tension Reduction - ANSWER-Decrease in physical and emotional energy
Therapeutic Rapport - ANSWER-Re-establish relationship with student
What are CPI Values and Philosophy? - ANSWER-Care, Welfare, Safety, and
Security
, CPI CERTIFICATION EXAM
Safety services are - ANSWER-to control danger threats
Once you identify danger threats you - ANSWER-consult with a supervisor, create
a safety plan
Chapter 39 protects children from - ANSWER-exploitation, abuse, neglect, and
abandonment
When removing a child - ANSWER-allow the child to say goodbye to the parents
and ask the parents for assistance packing his/her stuff
Adjudicatory hearing determines - ANSWER-If the child has been abused,
abandoned, or neglected
In determining a caregiver has sufficient emotional capacity, you must find the
caregiver has demonstrated the following emotional maturity: - ANSWER-meets
own emotional needs; intellectually able; control impulses
A good Present Danger plan - ANSWER-protects the child
When summarizing the domains in the FFA you take into consideration
information given by: - ANSWER-alleged perpetrator; collateral; observations
After completing the FFA; if the child status is Safe, you can - ANSWER-close the
case; refer family to Diversion (community services) if necessary
Crisis intervention Service are to be provided when: - ANSWER-When the family
needs it
Treatment services are provided when: - ANSWER-The case goes to case
management Org
