P
, UB370
Introduction
Effective communication and active listening are essential
managerial competencies in any organisation, especially in a
government department where teamwork, coordination and
collaboration directly influence service delivery. Managers
are not only responsible for overseeing performance, but
also for creating an inclusive and supportive working
environment. In the given scenario, Sam Maluleke, the
accounting manager in the Financial Division of the
Department of National Education, interacts with Brian
Furham, a financial analyst who appears socially withdrawn
and disconnected from the rest of the team. The manner in
which Sam handles this interaction raises important
questions about his listening skills and leadership
effectiveness. This discussion evaluates whether Sam is a
good listener and suggests practical steps to overcome the
identified problem.
Is Sam Maluleke a Good Listener?
Sam cannot be regarded as a good listener in this situation.
Although he allows Brian to speak, his behaviour and
responses demonstrate poor listening skills and a lack of
empathy.
Firstly, Sam creates a rushed and uncomfortable
environment from the beginning of the conversation. When
Brian approaches him hesitantly, Sam immediately mentions
that he is busy and that Brian must “be quick.” This signals
, UB370
Introduction
Effective communication and active listening are essential
managerial competencies in any organisation, especially in a
government department where teamwork, coordination and
collaboration directly influence service delivery. Managers
are not only responsible for overseeing performance, but
also for creating an inclusive and supportive working
environment. In the given scenario, Sam Maluleke, the
accounting manager in the Financial Division of the
Department of National Education, interacts with Brian
Furham, a financial analyst who appears socially withdrawn
and disconnected from the rest of the team. The manner in
which Sam handles this interaction raises important
questions about his listening skills and leadership
effectiveness. This discussion evaluates whether Sam is a
good listener and suggests practical steps to overcome the
identified problem.
Is Sam Maluleke a Good Listener?
Sam cannot be regarded as a good listener in this situation.
Although he allows Brian to speak, his behaviour and
responses demonstrate poor listening skills and a lack of
empathy.
Firstly, Sam creates a rushed and uncomfortable
environment from the beginning of the conversation. When
Brian approaches him hesitantly, Sam immediately mentions
that he is busy and that Brian must “be quick.” This signals
