BUS 381 CHAPTER 1 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
Business processes are those logically related tasks for accomplishing tasks that have been formally
encoded by an organization. - Answers False
Inadequate database capacity is an example of the ________ dimension of business problems. -
Answers Technology
Employee attitudes about their jobs, employers, or technology can have a powerful effect on their
abilities to use information systems productively. - Answers True
Information systems literacy describes the behavioral approach to information systems, while
computer literacy describes the technical approach. - Answers False
An example of a business using information systems to attain competitive advantage is: - Answers
Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the
world's largest auto maker.
Which of the following is an example of a business using information systems to create new products
and services? - Answers Apple's creation of the iPod
An example of a business using information systems for customer and supplier intimacy is: - Answers
JC Penney's information system that allows its contract manufacturers to see what garments have
been sold and need to be replaced
Data management technology consists of: - Answers the software governing the organization of data
on physical storage media.
The culture of UPS places service to the customer among the company's highest business objectives,
which is reflected in their use of information systems to enable customer tracking of their packages.
Based on your reading of Chapter 1, why is "culture" an important factor to consider when building
information system solutions to business problems? - Answers Culture affects how information
system solutions are implemented and used
You are a new manager at a plumbing supply manufacturer where there is an unusually high number
of returns for a new aerator for a high-end faucet in production. In viewing the problem you
determine that the primary cause is the improperly designed die cast for the aerator. Which
dimension of a business problem does this reflect? - Answers People
In choosing the best solution for a business problem, one of the most important considerations is: -
Answers Existing resources and skills
As discussed in the chapter opening case, the Giants' new ticketing information systems is an effort to
achieve which of the primary business objectives? - Answers Improved decision making
Assume you work for a package delivery service in a major metropolitan area and that the business
has been losing customers for several years. You have been asked to find a solution to this problem,
perhaps one which uses modern information technologies. What is the correct way to proceed? -
Answers Identify the problem, design alternative solutions, choose the best solution, and then
implement the solution.
Information systems consists of all the hardware and software that a firm needs to use in order to
achieve its business objectives. - Answers False
An information system can be defined technically as a set of interrelated components that collect (or
retrieve), process, store, and distribute information to support: - Answers decision making and control
in an organization
To make sure they stock clothes that their customers will purchase, a department store implements a
new application that analyzes spending levels at their stores and cross references this data to popular
clothing styles. This is an example of using information systems to support a business strategy of: -
Answers customer and supplier intimacy
The average number of tickets sold daily online is an example of: - Answers meaningful information
In order to understand how a specific business firm uses information systems, you need to know
something about the history and culture of the company. - Answers True
Which of the following would not be considered part of the implementation phase of problem
solving? - Answers Evaluating a selection of software packages for implementing a new business
process
An example of raw data from a national chain of automobile stores would be: - Answers 1 Toyota
RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000
Business processes are those logically related tasks for accomplishing tasks that have been formally
encoded by an organization. - Answers False
Inadequate database capacity is an example of the ________ dimension of business problems. -
Answers Technology
Employee attitudes about their jobs, employers, or technology can have a powerful effect on their
abilities to use information systems productively. - Answers True
Information systems literacy describes the behavioral approach to information systems, while
computer literacy describes the technical approach. - Answers False
An example of a business using information systems to attain competitive advantage is: - Answers
Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the
world's largest auto maker.
Which of the following is an example of a business using information systems to create new products
and services? - Answers Apple's creation of the iPod
An example of a business using information systems for customer and supplier intimacy is: - Answers
JC Penney's information system that allows its contract manufacturers to see what garments have
been sold and need to be replaced
Data management technology consists of: - Answers the software governing the organization of data
on physical storage media.
The culture of UPS places service to the customer among the company's highest business objectives,
which is reflected in their use of information systems to enable customer tracking of their packages.
Based on your reading of Chapter 1, why is "culture" an important factor to consider when building
information system solutions to business problems? - Answers Culture affects how information
system solutions are implemented and used
You are a new manager at a plumbing supply manufacturer where there is an unusually high number
of returns for a new aerator for a high-end faucet in production. In viewing the problem you
determine that the primary cause is the improperly designed die cast for the aerator. Which
dimension of a business problem does this reflect? - Answers People
In choosing the best solution for a business problem, one of the most important considerations is: -
Answers Existing resources and skills
As discussed in the chapter opening case, the Giants' new ticketing information systems is an effort to
achieve which of the primary business objectives? - Answers Improved decision making
Assume you work for a package delivery service in a major metropolitan area and that the business
has been losing customers for several years. You have been asked to find a solution to this problem,
perhaps one which uses modern information technologies. What is the correct way to proceed? -
Answers Identify the problem, design alternative solutions, choose the best solution, and then
implement the solution.
Information systems consists of all the hardware and software that a firm needs to use in order to
achieve its business objectives. - Answers False
An information system can be defined technically as a set of interrelated components that collect (or
retrieve), process, store, and distribute information to support: - Answers decision making and control
in an organization
To make sure they stock clothes that their customers will purchase, a department store implements a
new application that analyzes spending levels at their stores and cross references this data to popular
clothing styles. This is an example of using information systems to support a business strategy of: -
Answers customer and supplier intimacy
The average number of tickets sold daily online is an example of: - Answers meaningful information
In order to understand how a specific business firm uses information systems, you need to know
something about the history and culture of the company. - Answers True
Which of the following would not be considered part of the implementation phase of problem
solving? - Answers Evaluating a selection of software packages for implementing a new business
process
An example of raw data from a national chain of automobile stores would be: - Answers 1 Toyota
RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000
