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Test Bank for Leading and
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Yoder-Wise: Leading and Managing in Nursing, 7th Edition
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MULTIPLE CHOICE Wq
1. A nurse manager of a 20-
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bed medical unit finds that 80% of the patients are older adults. She is asked to assess and a
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dapt the unit to better meet the unique needs of the older adult patient. Using complexity pr
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inciples, what would be the best approach to take for implementation of this change?
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a. Leverage the hierarchical management position to get unit staff involved in assessment
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and planning. Wq
b. Engage involved staff at all levels in the decision-making process.
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c. Focus the assessment on the unit and omit the hospital and community environment.
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d. Hire a geriatric specialist to oversee and control the project.
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ANS: B Wq
Complexity theory suggests that systems interact and adapt and that decision making occurs
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throughout the systems, as opposed to being held in a hierarchy. In complexity theory, every
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voice counts, and therefore, all levels of staff would be involved in decision making.
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TOP: AONE competency: Communication and Relationship-Building
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2. A unit manager of a 25-
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bed medical/surgical area receives a phone call from a nurse who has called in sick fi
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ve times in the past month. He tells the manager that he very much wants to
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come to work when scheduled but must often care for his wife, who is undergoing treatment
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for breast cancer. According to Maslow’s need hierarchy theory, what would be the best
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NURSINGTB.COM approach to satisfying the needs of this nurse, other staff, and Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
patients?
a. Line up agency nurses who can be called in to work on short notice.
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b. Place the nurse on unpaid leave for the remainder of his wife’s treatment.
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c. Sympathize with the nurse’s dilemma and let the charge nurse know that this Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
nurse may be calling in frequently in the future. Wq Wq Wq Wq Wq Wq Wq Wq
d. Work with the nurse, staffing office, and other nurses to arrange his scheduled
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days off around his wife’s treatments. Wq Wq Wq Wq Wq
Distribution of this document is illegal
Downloaded by Sally Wink ()
Wq Wq Wq Wq Wq
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, W q 14447
lOMoARcPSD|
089
Leading and Managing in Nursing 7th Edition Yoder-Wise Test Bank
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ANS: D Wq
Placing the nurse on unpaid leave may threaten the nurse’s capacity to meet physiologic need
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s and demotivate the nurse. Unsatisfactory coverage of shifts on short notice could affect patie
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nt care and threaten the needs of staff to feel competent. Arranging the schedule around the w
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ife’s needs meets the needs of the staff and of patients while satisfying the nurse’s need for af
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filiation.
TOP: AONE competency: Communication and Relationship-Building
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3. A grievance brought by a staff nurse against the unit manager requires mediation. At
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the first mediation session, the staff nurse repeatedly calls the unit manager’s actions
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unfair, and the unit manager continues to reiterate the reasons for the actions. What
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would be the best course of action at this time?
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a. Send the two disputants away to reach their own resolution.
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b. Involve another staff nurse in the discussion for clarity issues. Wq Wq Wq Wq Wq Wq Wq Wq Wq
c. Ask each party to examine their own motives and issues in the conflict.
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d. Continue to listen as the parties repeat their thoughts and feelings about the Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
conflict.
ANS: C Wq
For resolution of conflict, one should address the interests and involvement of participants in t
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he conflict by examining the real issues of all parties.
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TOP: AONE competency: Communication and Relationship-Building
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4. At a second negotiation session, the unit manager and staff nurse are unable to reach
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a resolution. What is the appropriate next step?
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a. Arrange another meeting in a week’s time so as to allow a cooling-off period.
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b. Elevate the next negation session to the next manager, one level above.
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c. Insist that participants continue to talk until a resolution has been reached.
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d. Back the unit manager’s actions and end the dispute. Wq Wq Wq Wq Wq Wq Wq Wq
ANS: B Wq
Part of leadership is understanding conflict resolution and ability to negotiate and manage for r
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esolution of issues and concerns. This situation has failed a second negotiation session, elevat
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ion to a manager with additional training to facilitate conflict resolution is important at this p
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oint.
TOP: AONE competency: Communication and Relationship-Building
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5. The manager of a surgical area has a vision for the future that requires the addition
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of RN assistants or unlicensed persons to feed, bathe, and ambulate patients. The
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RNs on the staff Wq Wq Wq
NURSINGTB.COM
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|
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Distribution of this document is illegal
Downloaded by Sally Wink ()
Wq Wq Wq Wq Wq
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, W q 14447
lOMoARcPSD|
089
Leading and Managing in Nursing 7th Edition Yoder-Wise Test Bank
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Stuvia.com - The Marketplace to Buy and Sell your Study Material
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have always practiced in a primary nursing-delivery system and are very resistant to this idea.
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What would be the best initial strategy for implementation of this change?
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NURSINGTB.COM
a. Exploring the values and feelings of the RN group in relationship to this
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change
b. Leaving the RNs alone for a time so they can think about the change before it is i
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mplemented
c. Dropping the idea and trying for the change in a year or so when some of the
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present RNs have retired Wq Wq Wq
d. Hiring the assistants and allowing the RNs to see what good additions they are
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ANS: A Wq
Influencing others requires emotional intelligence in domains such as empathy, handling rela
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tionships, deepening self- Wq Wq
awareness in self and others, motivating others, and managing emotions. Motivating others r
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ecognizes that values are powerful forces that influence acceptance of change. Leaving the R
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Ns alone for a period of time before implementation does not provide opportunity to explore
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different perspectives and values. Avoiding discussion until the team changes may not prom
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ote adoption of the change until there is opportunity to explore perspectives and values relate
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d to the change. Hiring of the assistants demonstrates lack of empathy for the perspectives of
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the RN staff.
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TOP: AONE competency: Knowledge of the Health Care Environment
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NURSINGTB.COM
Downloaded by: Lectmarcus | by: headen16 | headen16@ gmail.com
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Distribution of this document is illegal
Downloaded by Sally Wink ()
Wq Wq Wq Wq Wq
Wq Wq Wq Wq
lOMoARcPSD|
089
Test Bank for Leading and
Managing in Nursing 7th
Edition by Yoder Wise
(chapters 1-30) complete
Downloaded by Sally Wink ()
Wq Wq Wq Wq
, W q 14447
lOMoARcPSD|
089
.
Yoder-Wise: Leading and Managing in Nursing, 7th Edition
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MULTIPLE CHOICE Wq
1. A nurse manager of a 20-
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bed medical unit finds that 80% of the patients are older adults. She is asked to assess and a
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
dapt the unit to better meet the unique needs of the older adult patient. Using complexity pr
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
inciples, what would be the best approach to take for implementation of this change?
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
a. Leverage the hierarchical management position to get unit staff involved in assessment
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
and planning. Wq
b. Engage involved staff at all levels in the decision-making process.
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c. Focus the assessment on the unit and omit the hospital and community environment.
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d. Hire a geriatric specialist to oversee and control the project.
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ANS: B Wq
Complexity theory suggests that systems interact and adapt and that decision making occurs
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throughout the systems, as opposed to being held in a hierarchy. In complexity theory, every
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voice counts, and therefore, all levels of staff would be involved in decision making.
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TOP: AONE competency: Communication and Relationship-Building
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2. A unit manager of a 25-
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bed medical/surgical area receives a phone call from a nurse who has called in sick fi
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
ve times in the past month. He tells the manager that he very much wants to
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
come to work when scheduled but must often care for his wife, who is undergoing treatment
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
for breast cancer. According to Maslow’s need hierarchy theory, what would be the best
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
NURSINGTB.COM approach to satisfying the needs of this nurse, other staff, and Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
patients?
a. Line up agency nurses who can be called in to work on short notice.
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
b. Place the nurse on unpaid leave for the remainder of his wife’s treatment.
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c. Sympathize with the nurse’s dilemma and let the charge nurse know that this Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
nurse may be calling in frequently in the future. Wq Wq Wq Wq Wq Wq Wq Wq
d. Work with the nurse, staffing office, and other nurses to arrange his scheduled
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
days off around his wife’s treatments. Wq Wq Wq Wq Wq
Distribution of this document is illegal
Downloaded by Sally Wink ()
Wq Wq Wq Wq Wq
Wq Wq Wq Wq
, W q 14447
lOMoARcPSD|
089
Leading and Managing in Nursing 7th Edition Yoder-Wise Test Bank
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ANS: D Wq
Placing the nurse on unpaid leave may threaten the nurse’s capacity to meet physiologic need
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s and demotivate the nurse. Unsatisfactory coverage of shifts on short notice could affect patie
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
nt care and threaten the needs of staff to feel competent. Arranging the schedule around the w
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
ife’s needs meets the needs of the staff and of patients while satisfying the nurse’s need for af
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
filiation.
TOP: AONE competency: Communication and Relationship-Building
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3. A grievance brought by a staff nurse against the unit manager requires mediation. At
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
the first mediation session, the staff nurse repeatedly calls the unit manager’s actions
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
unfair, and the unit manager continues to reiterate the reasons for the actions. What
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
would be the best course of action at this time?
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a. Send the two disputants away to reach their own resolution.
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b. Involve another staff nurse in the discussion for clarity issues. Wq Wq Wq Wq Wq Wq Wq Wq Wq
c. Ask each party to examine their own motives and issues in the conflict.
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d. Continue to listen as the parties repeat their thoughts and feelings about the Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
conflict.
ANS: C Wq
For resolution of conflict, one should address the interests and involvement of participants in t
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he conflict by examining the real issues of all parties.
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TOP: AONE competency: Communication and Relationship-Building
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4. At a second negotiation session, the unit manager and staff nurse are unable to reach
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a resolution. What is the appropriate next step?
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a. Arrange another meeting in a week’s time so as to allow a cooling-off period.
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b. Elevate the next negation session to the next manager, one level above.
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c. Insist that participants continue to talk until a resolution has been reached.
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d. Back the unit manager’s actions and end the dispute. Wq Wq Wq Wq Wq Wq Wq Wq
ANS: B Wq
Part of leadership is understanding conflict resolution and ability to negotiate and manage for r
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esolution of issues and concerns. This situation has failed a second negotiation session, elevat
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ion to a manager with additional training to facilitate conflict resolution is important at this p
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oint.
TOP: AONE competency: Communication and Relationship-Building
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5. The manager of a surgical area has a vision for the future that requires the addition
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
of RN assistants or unlicensed persons to feed, bathe, and ambulate patients. The
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
RNs on the staff Wq Wq Wq
NURSINGTB.COM
Downloaded by: Lectmarcus | by: headen16
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|
Wq
Distribution of this document is illegal
Downloaded by Sally Wink ()
Wq Wq Wq Wq Wq
Wq Wq Wq Wq
, W q 14447
lOMoARcPSD|
089
Leading and Managing in Nursing 7th Edition Yoder-Wise Test Bank
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Stuvia.com - The Marketplace to Buy and Sell your Study Material
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have always practiced in a primary nursing-delivery system and are very resistant to this idea.
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What would be the best initial strategy for implementation of this change?
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
NURSINGTB.COM
a. Exploring the values and feelings of the RN group in relationship to this
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
change
b. Leaving the RNs alone for a time so they can think about the change before it is i
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
mplemented
c. Dropping the idea and trying for the change in a year or so when some of the
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
present RNs have retired Wq Wq Wq
d. Hiring the assistants and allowing the RNs to see what good additions they are
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
ANS: A Wq
Influencing others requires emotional intelligence in domains such as empathy, handling rela
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tionships, deepening self- Wq Wq
awareness in self and others, motivating others, and managing emotions. Motivating others r
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ecognizes that values are powerful forces that influence acceptance of change. Leaving the R
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Ns alone for a period of time before implementation does not provide opportunity to explore
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different perspectives and values. Avoiding discussion until the team changes may not prom
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ote adoption of the change until there is opportunity to explore perspectives and values relate
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d to the change. Hiring of the assistants demonstrates lack of empathy for the perspectives of
Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq Wq
the RN staff.
Wq Wq
TOP: AONE competency: Knowledge of the Health Care Environment
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NURSINGTB.COM
Downloaded by: Lectmarcus | by: headen16 | headen16@ gmail.com
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Distribution of this document is illegal
Downloaded by Sally Wink ()
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