Southwest Airlines Professional Communications Certification Exam WITH ANSWERS

Southwest Airlines Professional |\ |\ |\




Communications Certification Exam |\ |\ |\




WITH ANSWERS |\




Which of the following is NOT a resource to use when you
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do not understand the main idea of a reading
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assignment? - CORRECT ANSWERS ✔✔Spark Notes |\ |\ |\ |\ |\




Which of the following is described as the most important
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way to solidify understanding of a concept according to
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the presentation? - CORRECT ANSWERS ✔✔Usage
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Which of the following is NOT a question to ask when
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using context to determine the meaning of an unfamiliar
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word? - CORRECT ANSWERS ✔✔Are there any drawings in
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the text which provide illustrations for the word?
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Which of the following is a true statement describing
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concept mapping? - CORRECT ANSWERS ✔✔It illustrates
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visual relationships between terms
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Which of the following is NOT a true statement? -
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CORRECT ANSWERS ✔✔Standardized tests only test low- |\ |\ |\ |\ |\ |\



frequency, difficult words |\ |\

,In the word "inconceivable," which of the following is the
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root word? - CORRECT ANSWERS ✔✔Conceive
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Which of the following describes circumlocution? -
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CORRECT ANSWERS ✔✔To describe a single word by |\ |\ |\ |\ |\ |\ |\ |\



using multiple words which convey the same idea
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Which of the following is NOT a way to learn vocabulary
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terms? - CORRECT ANSWERS ✔✔Googling |\ |\ |\ |\




Which of the following is NOT a strategy for learning
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unfamiliar words according to the presentation? - |\ |\ |\ |\ |\ |\ |\



CORRECT ANSWERS ✔✔Using standardized tests |\ |\ |\ |\




Which of the following is NOT a way to ensure you are
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taking effective notes? - CORRECT ANSWERS ✔✔Writing
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notes after the event to ensure you pay attention during
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the lecture |\




Which type of listening should be used when listening to a
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poem? - CORRECT ANSWERS ✔✔Appreciative
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A _________ presentation should be used to sell a product.
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- CORRECT ANSWERS ✔✔Persuasive
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,In professional communication a ________ is best for a
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short message. - CORRECT ANSWERS ✔✔Memo
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Which term is not part of the four Ps of marketing? -
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CORRECT ANSWERS ✔✔Publication |\ |\




All of the following are fields of external communication
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except: - CORRECT ANSWERS ✔✔Interviews
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_________ listening can also be called pseudo listening. -
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CORRECT ANSWERS ✔✔False |\ |\




All of the following are parts of a report except: -
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CORRECT ANSWERS ✔✔introduction |\ |\




James recently learned he was not promoted because the
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company wanted a younger person to lead the group.
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This is an example of ________ discrimination. - CORRECT
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ANSWERS ✔✔Age |\




In _______, the United States passed legislation prohibiting
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employers to discriminate against a person based on the
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grounds of race, religion, gender or ethnicity. - CORRECT
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ANSWERS ✔✔1964 |\

, All of the following are skills of public relations except: -
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CORRECT ANSWERS ✔✔Selling |\ |\




Which of the following are the two types of listening? -
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CORRECT ANSWERS ✔✔Active and passive |\ |\ |\ |\




Stephen and Joe are eating lunch together in the
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cafeteria. Joe asked Stephen how he did on his algebra
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test. Stephen answering Joe's question is an example of
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which of the following? - CORRECT ANSWERS
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✔✔Feedback


Chris and Susan are discussing their plans for the football
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game tomorrow night over the telephone. Which of the
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following would the telephone be considered in the
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scenario? - CORRECT ANSWERS ✔✔Channel |\ |\ |\ |\




Which of the following models of communication best
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describes simultaneous interpersonal communication? -
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CORRECT ANSWERS ✔✔Transactional Model |\ |\ |\




The technique used to influence attitudes toward a
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product, idea or issue is known as which of the following?
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- CORRECT ANSWERS ✔✔Propaganda
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