Certified Paraoptometric Assistant & |\ |\ |\ |\
Technician Exam Flash – AOA |\ |\ |\ |\ |\
QUESTIONS WITH ANSWERS |\ |\
When a patient first walks into the office for an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
appointment, the paraoptometric should __________. - |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Acknowledge patient with a |\ |\ |\ |\ |\ |\
courteous greeting |\
Which of the following would be considered appropriate
|\ |\ |\ |\ |\ |\ |\ |\
behavior in front of a patient? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Using soft tones to speak with office staff members
|\ |\ |\ |\ |\ |\ |\ |\
Which of the following would not be considered an
|\ |\ |\ |\ |\ |\ |\ |\ |\
appropriate telephone technique? - CORRECT ANSWERS |\ |\ |\ |\ |\ |\
✔✔Letting the phone ring several times before answering
|\ |\ |\ |\ |\ |\ |\ |\
to give the impression that your office is busy
|\ |\ |\ |\ |\ |\ |\ |\
If a phone call is for a staff member who is busy with a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patient, the paraoptometric should _________. - CORRECT
|\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Ask to take a message |\ |\ |\ |\ |\
If a patient calls requesting information that will take a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
few minutes to locate, the paraoptometric should
|\ |\ |\ |\ |\ |\ |\
,_________. - CORRECT ANSWERS ✔✔Ask the patient if |\ |\ |\ |\ |\ |\ |\
he/she would like to hold or ask to call the patient back
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
A phone message should include all of the following
|\ |\ |\ |\ |\ |\ |\ |\ |\
except _____________. - CORRECT ANSWERS ✔✔Length of
|\ |\ |\ |\ |\ |\ |\
call
A caller who insists on a price estimate over the phone
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
should be_________. - CORRECT ANSWERS ✔✔Told that the
|\ |\ |\ |\ |\ |\ |\
prices are estimated
|\ |\ |\
The AOA set of principles that include the statement, "To
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
keep patients' eye, vision, and general health paramount
|\ |\ |\ |\ |\ |\ |\ |\
at all times" is called: - CORRECT ANSWERS ✔✔Code of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Ethics
The practice of keeping medical records out of view of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patients is compliant with: - CORRECT ANSWERS|\ |\ |\ |\ |\ |\ |\
✔✔HIPAA
When a patient presents with a complaint, the
|\ |\ |\ |\ |\ |\ |\ |\
paraoptometric should ________. - CORRECT ANSWERS |\ |\ |\ |\ |\ |\
✔✔Express concern and understanding |\ |\ |\
, When making appointments, the paraoptometric should
|\ |\ |\ |\ |\ |\
not __________. - CORRECT ANSWERS ✔✔Rely on memory
|\ |\ |\ |\ |\ |\ |\
If in doubt as to whether a patient requires an emergency
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
appointment, the paraoptometric should ___________. -
|\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Consult with the doctor |\ |\ |\ |\ |\
Which of the following would not be considered an
|\ |\ |\ |\ |\ |\ |\ |\ |\
emergency situation requiring immediate attention? - |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Loss of contact lens |\ |\ |\ |\ |\
If the office is extremely behind schedule, the
|\ |\ |\ |\ |\ |\ |\ |\
paraoptometric should ________. - CORRECT ANSWERS |\ |\ |\ |\ |\ |\
✔✔Indicate your best estimate of how long the wait will |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
be before the patient will be seen
|\ |\ |\ |\ |\ |\
When discussing medical record documentation, EHR
|\ |\ |\ |\ |\ |\
stands for: - CORRECT ANSWERS ✔✔Electronic Health
|\ |\ |\ |\ |\ |\ |\
Record
How often should the paraoptometric check business
|\ |\ |\ |\ |\ |\ |\
supplies? - CORRECT ANSWERS ✔✔Once a month |\ |\ |\ |\ |\ |\
Technician Exam Flash – AOA |\ |\ |\ |\ |\
QUESTIONS WITH ANSWERS |\ |\
When a patient first walks into the office for an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
appointment, the paraoptometric should __________. - |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Acknowledge patient with a |\ |\ |\ |\ |\ |\
courteous greeting |\
Which of the following would be considered appropriate
|\ |\ |\ |\ |\ |\ |\ |\
behavior in front of a patient? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Using soft tones to speak with office staff members
|\ |\ |\ |\ |\ |\ |\ |\
Which of the following would not be considered an
|\ |\ |\ |\ |\ |\ |\ |\ |\
appropriate telephone technique? - CORRECT ANSWERS |\ |\ |\ |\ |\ |\
✔✔Letting the phone ring several times before answering
|\ |\ |\ |\ |\ |\ |\ |\
to give the impression that your office is busy
|\ |\ |\ |\ |\ |\ |\ |\
If a phone call is for a staff member who is busy with a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patient, the paraoptometric should _________. - CORRECT
|\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Ask to take a message |\ |\ |\ |\ |\
If a patient calls requesting information that will take a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
few minutes to locate, the paraoptometric should
|\ |\ |\ |\ |\ |\ |\
,_________. - CORRECT ANSWERS ✔✔Ask the patient if |\ |\ |\ |\ |\ |\ |\
he/she would like to hold or ask to call the patient back
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
A phone message should include all of the following
|\ |\ |\ |\ |\ |\ |\ |\ |\
except _____________. - CORRECT ANSWERS ✔✔Length of
|\ |\ |\ |\ |\ |\ |\
call
A caller who insists on a price estimate over the phone
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
should be_________. - CORRECT ANSWERS ✔✔Told that the
|\ |\ |\ |\ |\ |\ |\
prices are estimated
|\ |\ |\
The AOA set of principles that include the statement, "To
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
keep patients' eye, vision, and general health paramount
|\ |\ |\ |\ |\ |\ |\ |\
at all times" is called: - CORRECT ANSWERS ✔✔Code of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Ethics
The practice of keeping medical records out of view of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patients is compliant with: - CORRECT ANSWERS|\ |\ |\ |\ |\ |\ |\
✔✔HIPAA
When a patient presents with a complaint, the
|\ |\ |\ |\ |\ |\ |\ |\
paraoptometric should ________. - CORRECT ANSWERS |\ |\ |\ |\ |\ |\
✔✔Express concern and understanding |\ |\ |\
, When making appointments, the paraoptometric should
|\ |\ |\ |\ |\ |\
not __________. - CORRECT ANSWERS ✔✔Rely on memory
|\ |\ |\ |\ |\ |\ |\
If in doubt as to whether a patient requires an emergency
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
appointment, the paraoptometric should ___________. -
|\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Consult with the doctor |\ |\ |\ |\ |\
Which of the following would not be considered an
|\ |\ |\ |\ |\ |\ |\ |\ |\
emergency situation requiring immediate attention? - |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Loss of contact lens |\ |\ |\ |\ |\
If the office is extremely behind schedule, the
|\ |\ |\ |\ |\ |\ |\ |\
paraoptometric should ________. - CORRECT ANSWERS |\ |\ |\ |\ |\ |\
✔✔Indicate your best estimate of how long the wait will |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
be before the patient will be seen
|\ |\ |\ |\ |\ |\
When discussing medical record documentation, EHR
|\ |\ |\ |\ |\ |\
stands for: - CORRECT ANSWERS ✔✔Electronic Health
|\ |\ |\ |\ |\ |\ |\
Record
How often should the paraoptometric check business
|\ |\ |\ |\ |\ |\ |\
supplies? - CORRECT ANSWERS ✔✔Once a month |\ |\ |\ |\ |\ |\
