PUB3702
Assignment 2 Semester 1 2026
Unique number:
Due Date: April 2026
QUESTION 1 (2 ANSWERS PROVIDED)
Effective communication and listening are central responsibilities of managers in the public
sector, particularly in environments that depend on teamwork, coordination, and shared
accountability. In the scenario provided, Sam Maluleke, as the accounting manager in the
Department of National Education, is responsible not only for financial outputs but also for
the human dynamics within his section. After analysing the interaction between Sam and
Brian, it becomes clear that Sam does not demonstrate the qualities of a good listener. This
lack of effective listening contributes to ongoing learning gaps, weak integration, and
reduced motivation within the team. The discussion below critically evaluates Sam’s listening
behaviour and proposes practical strategies to overcome this managerial shortcoming.
Is Sam Maluleke a Good Listener?
Based on the interaction described, Sam Maluleke cannot be regarded as a good listener.
Listening, in a human resource management context, involves more than hearing words; it
requires attentiveness, empathy, openness, and a willingness to understand the employee’s
Terms of use
perspective before forming judgments (Van der Westhuizen & Ernst, 2021). Sam’s
By making use of this document you agree to:
behaviour Use this document
reflects several weaknesses as a guide
associated for learning,
with poor comparison
listening and reference purpose,
practices.
Terms of use
Not to duplicate, reproduce and/or misrepresent the contents of this document as your own work,
By making use of this document you agree to:
document
Use this Fully accept the consequences
solely as a guide forshould you plagiarise
learning, reference,or and
misuse this document.
comparison purposes,
Ensure originality of your own work, and fully accept the consequences should you plagiarise or misuse this document.
Comply with all relevant standards, guidelines, regulations, and legislation governing academic and written work.
Disclaimer
Great care has been taken in the preparation of this document; however, the contents are provided "as is" without any express or
implied representations or warranties. The author accepts no responsibility or liability for any actions taken based on the
information contained within this document. This document is intended solely for comparison, research, and reference purposes.
Reproduction, resale, or transmission of any part of this document, in any form or by any means, is strictly prohibited.
Assignment 2 Semester 1 2026
Unique number:
Due Date: April 2026
QUESTION 1 (2 ANSWERS PROVIDED)
Effective communication and listening are central responsibilities of managers in the public
sector, particularly in environments that depend on teamwork, coordination, and shared
accountability. In the scenario provided, Sam Maluleke, as the accounting manager in the
Department of National Education, is responsible not only for financial outputs but also for
the human dynamics within his section. After analysing the interaction between Sam and
Brian, it becomes clear that Sam does not demonstrate the qualities of a good listener. This
lack of effective listening contributes to ongoing learning gaps, weak integration, and
reduced motivation within the team. The discussion below critically evaluates Sam’s listening
behaviour and proposes practical strategies to overcome this managerial shortcoming.
Is Sam Maluleke a Good Listener?
Based on the interaction described, Sam Maluleke cannot be regarded as a good listener.
Listening, in a human resource management context, involves more than hearing words; it
requires attentiveness, empathy, openness, and a willingness to understand the employee’s
Terms of use
perspective before forming judgments (Van der Westhuizen & Ernst, 2021). Sam’s
By making use of this document you agree to:
behaviour Use this document
reflects several weaknesses as a guide
associated for learning,
with poor comparison
listening and reference purpose,
practices.
Terms of use
Not to duplicate, reproduce and/or misrepresent the contents of this document as your own work,
By making use of this document you agree to:
document
Use this Fully accept the consequences
solely as a guide forshould you plagiarise
learning, reference,or and
misuse this document.
comparison purposes,
Ensure originality of your own work, and fully accept the consequences should you plagiarise or misuse this document.
Comply with all relevant standards, guidelines, regulations, and legislation governing academic and written work.
Disclaimer
Great care has been taken in the preparation of this document; however, the contents are provided "as is" without any express or
implied representations or warranties. The author accepts no responsibility or liability for any actions taken based on the
information contained within this document. This document is intended solely for comparison, research, and reference purposes.
Reproduction, resale, or transmission of any part of this document, in any form or by any means, is strictly prohibited.
